Vivohome Avis 

I have problems with getting help with a simple pool pump. After ordering pool parts from VIVOHOME I am finding out nothing was ordered. I confirmed the parts shown in the previous email. No one has contacted me about this order and my water in my pool has turned green. Had I received these simple parts the water would not be green. I contacted customer service 03/12/2026 about this problem and the parts were not ordered as of 04/01/2026.

Previously I contacted VIVOHOME about the timer that wasn’t working. It took weeks for that resolution was to disconnect the timer. This is the worst customer service I have ever had in my life. Do not purchase anything from this company.

Our OUTDOOR pool pump got water inside the unit after a rain. The LCD unit went out. This unit is less than a month old. It is a two week turn around on a LCD display to get our pump going again. This is a $15 dollar part to them. I know because I use to buy them for a company.
I called asking if someone could get this part to me sooner please. I was always nice. Was told someone would get back to me on this question. No one did because no one cares. The small company I worked with we always made sure the customer was taken care of. They bought our product. We need to take care of them. Vivo does not feel the same way.

Total bunch of scamming liars. Products are far inferior than advertized. When you complain, they state they will give a refund and then charge you a 2nd time. Still fighting with them with cc company.

I was amazed at how easy it was to assemble my dump cart. The instructions were great with great pictures and the hardware was divided and labeled step 1, step 2,etc. so you knew exactly which screw went to which step!

i bought a birdcage off this company and tbh it was terrible parts missing broken catches and sent pictures to them they offered me £20 refund the cage cost me over £90 i wouldnt buy anything from this company it’s a discrace 💯💯

This distributor is garbage they sell on Amazon and they do not like to talk when there is a warranty issue pool pump stopped working after 2 weeks

Sent repackaged and damaged white bird cage. Ripped open box. If I did not order from Amazon I would have never received a refund when returned. I will never order from this seller again. Amazon would not post my review. Buyer beware.

Half the shit i wanna review says its restricted. What the point of having a review site if i cant review the site that screwed me over.

I bought a ceiling exhaust fan for my bathroom Nightmare job cause I live in a barn converted into a house Bought a humidity sensor fan cause have no access to wire a switch Fan constantly running Your getting this pile of garbage back and will never buy another product from you

Very misleading warranty only if you purchase form them directly will they authorize a warranty. Their offical eBay store is some odd name 3qmart-15 which does no clearly that they are the official vivohome store . Bought a pump broke after 4 months refused to fix it or replace

Ice maker stopped working in under 3 months and no matter how many times I reach out I can not get anyone to respond for warranty support.

The pump is powerful and efficient, with a sparkless motor compatible with multiple refrigerants. The easy-to-use manifold gauge kit provides accurate readings, making recharging straightforward. Highly recommended for anyone handling HVAC installation or maintenance with reliable tools.

VIVOHOME's ice maker is like the little engine that could-it's amazing! It churns out 9 pieces of ice every 6 minutes, which might not should like much, but it keeps going non-stop. I absolutely love this product. It makes more than enough ice, so we're never left wanting. Sure, the ice melts pretty quickly, but given how it's been this summer, that's not surprising.

I was to buy the awning for the entire front of my house but then I am very happy I didn't, considering the quality of the product and the worse customer service.
ON SEPT 11 VIVOHOME WRITES:
As a valued customer, we'd like to offer an increased partial refund of CA$30, even though your order is no longer within the warranty period. This is the best solution we can provide at this time. Please let us know if this is acceptable to you.
MY ANSWER TO THEM IS THE SAME
IT IS NOT ACCEPTABLE ON A PRODUCT THAT COSTED US $254, PLUS WE HAD TO PAY TO HAVE IT INSTALLED. RIDICULOUS.

ON SEPT 10 VIVOHOME WRITES:
Thanks for your email.
Upon checking, this order was placed on July 21st, 2023, which exceeded our 1-year warranty. Therefore, we regret that we cannot provide free replacement parts.
However, we can still try to help you troubleshoot your product, as you are a valued customer.
We suggest trying heavy-duty, industrial-grade aluminum foil tape. If that doesn’t resolve the issue, we recommend purchasing a new one.
Your understanding is appreciated, and we look forward to your reply.

you are offering a partial refund of CA$15 as a discount for your new order. Please let us know if this is acceptable.
I WRITE:
NO IT IS NOT ACCEPTABLE ON A PRODUCT THAT COSTED US $254, PLUS WE HAD TO PAY TO HAVE IT INSTALLED. RIDICULOUS.

Really good for those who want to get free views for instagram not much survey its really Gud

I have been struggling for many years trying to rid my small goldfish pond of algae. I emptied and cleaned it manually this year, and about four days later, I couldn't even see my fish. My wife researched your product and bought us the VH515. Two weeks ago I installed it, and now it is totally clear. I mean, it was thick as pea soup(no exaggeration). I have before and after pictures, but don't see where I can add them.

Bird feeder is solid

I have multiple VivoHome products and I can say it never disappoints. They’re affordable and very durable, which is a rare combination. I highly recommend!

Bought a heat press, emailed them with questions after experiencing issues 13 month in. They responded saying, sorry your warranty has expired.

I asked if they could at least trouble shoot the error codes displayed via email. Response was crickets.

Just know - if you run into problems, you’re on your own.

Love your tone deaf response VH. I contacted support, no response! You asked me to send the the error codes and pictures and I did. No response!

This is such a great company. I have many things from them, from a wagon to a pasta maker, and the quality is so good and the price is like no other.
I keep coming back. 10/10, super recommend