Vntura Avis 

AVOID THIS COMPANY! I'm so gutted, wish I read the reviews before buying, £70 down with a faulty coat bought as a xmas present (which obviously was opened xmas day) but because its past the 30 days they will not replace the item or refund me the money, even though its completely faulty. So gutted, hard earned money, gone like that and no item to show for it! AVOID THIS COMPANY!!

Do not order!! Over a month to wait for the delivery, the quality of items in comparison to the prices are terrible and the returns policy is laughable. Do not care about the consumer at all.

Cheap Chinese AI-modeled fakery, posing as a contemporary chic European brand. The 100 per cent cotton quarter zip I ordered turned out to be 100 per cent polyester. Unbelievable they can get away with this

terrible company
ordered a suit they sent wrong colour the material is so cheap rubbish , told them i wanted to return it , kept being fobbed off ,eventually gave me the return address i sent it tracked royal mail it says its been in chinese customs for 25 days !
its a scam they make it impossible to get your money refunded
do not use this company !

AVOID THIS COMPANY!!!! They sent a faulty coat that was a few sizes too small, the buttons had all marks around them. I sent them a photo of the damaged coat and they confirmed they would send a replacement. A week later they said they needed further pictures to investigate but of course I had already thrown the coat. Emails constantly back and fourth to no avail. This is a Chinese scam company, please avoid! £40 down with no coat.

I wish, wish, wish, I had read these reviews before ordering two items. They were ordered on the 29th November - one arrived on the 15th December (quality not good) and the other still has not arrived. That particular item is supposed to be a Xmas present but it may arrive for Easter 2026! Going away on the 20th so have given up hope of it arriving in time. Customer service is crap. I asked for information as to which carrier they used and never got a straight answer. Politics would be a better employment. They seem to answer the question they thought should have been asked rather than the one that has been asked.
Save your money and patience and steer clear of this disaster of a company. A disgrace!

****PLEASE Please Avoid this Company and do not part with your money.
I ordered a Trench Coat reduced to £29.99. It took a while to arrive and although the website looks to be in London it's not its in China.
The coat arrived eventually ....it would fit a child and is made of a felt material. Not fit for purpose and nothing like the picture on the website .
So far I have been offered a 20% refund and keep the coat 🤣 or a 50% credit note to purchase more rubbish from their website .No thanks
Wrangling to get a full refund at moment and will now try chargeback through bank as paid gor on debit card. Wish it had been credit card.
Awful Company awful products !!!!!!!!!

Update ...I got a full refund through chargeback Lloyd's Bank. As I paid on my debit card. Awful experience 😈 4t

Do not buy from here.
I bought a pair of shoes. When they arrived they looked quite different to the photo online (they were actually stripy!) I immediately sought to return them. The returns policy suggests everything will be easy but it was awful. Their policy states you return to the closest shipping point and there is a UK based contact address, but Vntura requires all returns to China, which is very expensive. They appear to do this deliberately to try to save themselves the cost of a full refund because there were several ‘offers’ of tiny partial refunds for 10%, 20% etc or store credit in the hope I would choose not to go through with the return. The offers were insulting and in bad faith, so I chose to persevere with the return to China. After paying the high return delivery cost, the goods reached customs in China and then Vntura sought to deduct the customs duty from the refund as well! (They can claim relief for the customs duty so this is completely illegitimate.) Please never buy from this seller. They don’t deserve your business. Find a reputable retailer instead.

I ordered 4 of the unisex fleece hoodies, on the impression and understanding they’d be good quality and nice to wear. I ordered one for myself and the other 3 for family members for a Christmas present.

Well I waited 4 weeks for them to come sooner than I asked for a cancellation and refund. They weee terrible to deal with, I got a simple bot written generated email and nothing more several times. Anyway they have somehow arrived despite being returned on the update and I can tell you now they’re nothing like the pictures or descriptions, they’re smaller, no fluffy fleece, poor quality materials for the price just overall crap quality!

Really disappointed and would not recommend anyone buy this or from this company at all based on their emails, no empathy no understanding just downright laziness. Never again!

I’ve contemplated returning them but I know it’s going to be hassle and I won’t get anywhere so don’t waste your money or time with this company.

I placed an order, my card was charged that same day and now there is no order found and not one reply to the emails I have sent them! Definitely feels like I have been scammed! I DO NOT RECOMMEND THIS COMPANY AT ALL!

I did finally receive a response and I did receive my order.

Just received my gorgeous dress…. A lot better quality than I was expecting for the price but it’s perfect for my nieces summer wedding, I have given 4 because it took a while to get here but is worth the wait.

I’ve read other reviews the same and fully agree! AVOID like the plague!!!!!!!!

Still not received a refund for a top that came small, could easily fit a child - had no idea they we based in China and not London as website states!

No refund as of yet and if you send it back to China address they tell you if it never gets there then you won’t get a refund !!!

If you are UK based avoid!!!!!!!

Don’t believe the fake 5 star reviews. Chinese company selling poor quality clothes which you have to return to China for a refund but they never receive them. Save your money, you have been warned.

Avoid this company like the plague, it’s taken me 8 weeks to get a full refund..
If anyone else is reading this who’s struggling to get a refund, go directly to your bank, they’ve got me a refund after multiple emails and letters stating the consumer act..

DODGY COMPANY !!!

I would advise against ordering from this company. It appears to be a London based business but is in fact in China and it is impossible to return items if they’re not right. The most you’ll receive is 30% of the value of the order and that’s after lots of extremely frustrating emails.

Lovely company and great team. Customer service from Nikki was exceptional. Very understanding and was keen to help which was greatly appreciated. Thank you so much

I ordered a waterproof raincoat and it took 2+weeks to arrive. When it did finally arrive, it wasn’t at all like the picture on the site. It was supposed to be stone colour and waterproof. It was a brown/grey and the fabric was not waterproof. Also the stitching around the buttonholes was very poor.

I emailed Vntura to advise that I wanted to return the item. Vntura responded with an
offer of 10% refund and keep the coat or 50% voucher for their site. They also said that if I wanted to return it I would have to pay the cost. I explained that I didn’t want the coat and shouldn’t have to pay to return it as it was not fit for purpose.

I was then offered 20% refund or 70% voucher. I wrote back reiterating that the item was not fit for purpose and advised that I would be contacting Trading Standards.
I have today received a further email offering a 30% refund or 100% voucher. It was further explained that the company had costs that needed to be covered so they couldn’t allow me to return the item for free. Is that MY concern??
What has happened to the concept of customer service?

The company is based in Guangdong Province in China

Awful !! Impossible to return the item ! I bough boots for £150 that were supposedly be leather and from company with the address in London .
3 weeks later the boots arrived , bulky not leather and not nice . I staring away asked how I can return .. no answer or finally an offer of buying another pair for £19.99 !!!!

I’ll be reporting them to the citizens consumer rights !

all good easy to use site nice clothes good value

I had a couple of questions about the bag I was looking at so I emailed and had a very quick and thorough response from Nikki, thank you very much. Such a nice change to be able to get service like that. My bag arrived quickly and was exactIy as described. I will definitely use this site again.