Gone from One Extreme to the Other!
After many years of excellent service it is now very clear that the wheels have fallen off at this place. In the old days there were two girls on reception who were polite, friendly and knowledgeable with superb communication skills and who were the epitome of customer service. Nowadays their successors spend most of their time slumped in chairs with a reluctance to help. Also noticeable is the turnaround of staff, each time we visit we're usually faced with someone we don't recognise (and this isn't where they're expanding, it's where they're replacing!). On the last but one occasion the whole experience with them was so bad they even offered us a free service on our next visit (which we won't be taking them up on). The husband and wife owners are lovely people but we're now afraid to say that after several recent failed attempts to redeem themselves we have decided to take our business elsewhere, with the attitude that wherever we go, they cannot be as bad as this place!
DO YOURSELVES A FAVOUR AND SHOP ELSEWHERE - THIS OUTFIT HAS GONE TO THE DOGS. YOU HAVE BEEN WARNED!!
