VSP Vision Care Avis 89

To me VSP is just not worth it, at least if you're buying a plan yourself. Not sure if benefits are better if you get this from an employee. They show you all of the benefits on their site, but in those they do not tell you those are all "in network" benefits. You must go "in network" which again was not shown in the initial offering, nor when I spoke to them on the phone. What I also found is that if you go "in network" both eye exams and glasses are more expensive than let's say a Costco retail place. So will they cover more for their "in network" stores? yes, but the prices for both exams and glasses are much more too. We are talking $150 exam at Costco vs $250 for one of their paticipating ODs. Same for glasses. Costco offers a lot of the additional coatings and lens types already built into their cost. It is much cheaper than a regular optical. Your out of pocket cost will be a lot higher, even if you go "in network". So when I went to Costco and got an eye exam from an OD, they only covered part of that, not the full allowance. Then I got a pair of Oakley prescription glasses, again they only cover part of that, not the full allowance. So once I was all done, I have overpaid by over $100. I got zero benefits from VSP, other than them getting an extra $100 from me. It would have been cheaper for me to just do everything directly with Costco for $400. If you are considering VSP, I encourage you to ask them the questions for coverage "in network" vs "out of network" and get estimates from your OD and optical place before purchasing that insurance. Again, from my experience it is not worth getting at all. Feels more like a bait and switch to me.

horrible service - i work for medical insurance group - tried to get the member to VSP vision since they handle the members vision services - i got agent with name of Heidi on line - worst rep ever - did not want to do there job - told reason why member is being transferred and was giving push back about it being medical vision questions over vision services thru optometry - wanted me to have member conferenced in when i knew agent did not want to do their job - when i get back to member to let them know we will be conferenced in - the agent hung up - very frustrating for my self and the member with horrible customer service - that would never be the case in my area - would get in huge trouble - if that service is permissible then work ethic needs to change /

I would have given a rating if zero but your sitendoea not allow. vsp is an absolute JOKE. Stay clear of this lousy vision plan

I called for an insurance plan & I was thorough about the plan I needed. They signed me up for the wrong plan. I called right back n they said i’d get a refund in 7-10 days..10 days later I follow up they now say 10-14 business days. I wait and call back they said it was never processed & I will recieve a refund in 24-48 hours. I immediately get a email saying my refund will process minus any fees in up to 30 days. I wait 48 hours n call back n they said they refunded my money minus a $5 enrollment fee…Also they said they refunded my money n I checked n it’s not there. I told them that n they said take it up with my bank, it’s not their fault that it’s not showing up in my bank cause in their system it’s already refunded….Now they say I have to email them separate than my initial request my $5 refund. These people are crooks. Their entire system is designed to rip people off. Specially those who forget or don’t follow up..smh..this is a company full of con artists.

VSP used to be good. Most horrible experience ever. When i signed up online their site glitched and messed up my start date and charged me the wrong amount. So i called in and a rep said she would cancel that account and enter a new account and credit the first charge in 3-5 days. I was charged for 3 months up front. Now it is over 2 weeks later and no credit yet. When i call in to the automated AI bot, the bot can not even find an account for me despite me paying VSP for 3 months up front. Run fast from this corrupt insurance. I am getting ready to put a dispute in to my corrupt credit card company which is just as bad as VSP.

This company takes 3 minutes to sell you a policy, but endless hoops to cancel. They automatically renew your policy without your permission. They sent me a sales e-mail to “act quickly” to get coverage by March 1. When I tried to confirm by e-mail that I did not want coverage, they told me to call to cancel. They gave me the wrong number. When I called to cancel, they told me I had to call in February. After more than an hour and talking to 4 people, I finally got someone to say they would cancel the policy, but I still have doubts as to whether or not this will happen. Just don’t!

Another company running a membership cancellation racket. You need to call them back within 30 days of your future renewal date in order to cancel your account. This causes them to make MORE money because people have a life and forget to call back. You will spend more money using VSP then just buying your eyeglasses from direct places like eyebuydirect.com and others.

I had glasses from them twice and the second time and they had to order the lenses again because they messed up my paperwork that said I would get anti glair covered by the insurance so they already added it and told me I was going to have to pay 80 dollars or they will take it off so I took it off they were messed up because of it they had scratches and fractures i got the other lenses and they are no better.

I noticed last month I was charged twice for my plan. Somehow I was signed up for the same plan twice. I called them about this last month. They apologized, supposedly canceled the second plan and refunded me. It’s the next month and here we are again with the same problem. I’m still signed up for the same plan twice and I’m still being double charged. Ridiculous.

I'm told I do not have a policy with this company by customer service (after being switched to a long list of service personnel). But they continue to charge my card the premium every month. Do not use VSP.

One claim made for reimbursement of contact lenses, which is exactly what the plan covers. They are refusing to pay and without any customer service, its impossible to get anyone to assist. VSP used to be a great company. But like many insurance providers, greed is the name of the game.

I pay them every month for vision coverage and they try to force you to only buy glasses and contacts from them. Like the amount i pay every month is not enough for them. in my plan they were supposed to pay 150 towards my glasses and they only paid 100.

I had this service in 2022, however I wanted to change in 2023. In the fine print you are required to stay 2 years. I contacted them but was not able to cancel, so for 1 year I paid for vision insurance I did not want. Be careful with this provider.

Download and print this form and simply mail it in for reimbursement! In 2023! Oh and yes I know you have a web form but your website is impossible to log into, can’t reset password despite multiple attempts over multiple weeks. You deserve to go out of business

When I originally searched the VSP website for a vision plan, all looked pretty good and I signed up. The trouble started when I wanted to register my account. Somehow the VSP system picked as my user ID a Verizon email address I have not used in years and did not enter when I originally tried to create the account. Don't know how the VSP system got ahold of my unused Verizon email.

Called customer service and they transferred me to the department that handles website login. Five times tried to change password, unregister account, create account, change password again only to have VSP system lock account.

Frustrated and apprehensive if this is the kind of service I can look forward to, I called customer service and cancelled coverage.

The customer service representative I spoke to today at VSP and her ability to handle the issue at hand was TRASH in every sense of the word. She was rude, lazy, and uninformative. Furthermore, VSP uses their EyeConic subdivision to sell eyeglasses online. I ordered high index, progressive lenses with all the bells and whistles and the lower half of my lenses (for reading) were barely a 1/4 of the lense’s height and can’t see to read without leaning my head back so far back that it’s uncomfortably awkward.

EyeConic tells me I can go to one of their approve list of doctors to have a segment height adjustment completed so they can redo the lenses. Long story shorter, I called 3 providers on the list (all VSP Premier doctors) and they all said they were not able to provide that service. Long story shorter, I’ve wasted time, effort, and money without resolve. I’m sending the glasses back for a refund and they better refund that ridiculously high internet use tax of $70+ as well.

They have no means of measuring for progressive/bifocal/trifocal lenses on their website yet sell glasses with these same features that require precise measurements. Buyer’s beware, expect a hassle and to be frustrated…SMMFH…NEVER AGAIN!

This company has overseas reps who's logic is non existent. I submitted my rebate on 4/12 uploaded form and receipt got an email confirming with a tracking number and when I went to check lo and behold I was nowhere to be found YET THEY SENT ME A CONFIRMATION EMAIL WITH A TRACKING NUMBER...I had to call 2 times second time asking fir a supervisor and the man that came on was dumber than a box of rocks...THIS IS WHY I NORMALLY NEVER DO REBATES. I am livid and I pick up my glasses Saturday. Next year? I will not be opting for vision If they are still tye only choice. I'm sick to my stomach.

Terrible customer service, their providers are not very professional.

This company is fraudulent. Say they will give you a rebate and then come up with every reason not to. I was given a number to call and prompts in order to get a supervisor on the phone, which I succeeded the first time I called. They said wait 7-10 days and you’ll get a response . NOPE! No response. Now I called that same number back, and the prompts have changed and there is no possible way to get a human on the phone now. I’m getting my lawyer involved now. Total fraud.

Very hard to get to talk to someone. Forget about leaving a callback number because they will never call you back. When I did finally get a live person on the phone, she said she would transfer me to the right person to fix my login error, but after a few minutes it just hangs up. This happened to me twice. Too bad I don't have any other option. I'm sure that if I were to owe them anything they would contact me ASAP. But I'll just do the same thing to them.