Vue Avis 

Terrible offer - Be aware that any offers for "2 for £8" is a massive con and it's being provided by companies like Octopus and O2 and others.

In short, you get 2 tickets in Super Saver seats for £8. There are no warnings of any kind that state you can't use these for Big Screen Events but guess what? - anything you want to watch is classed as a "Big Screen Event" so you can't actually go and see anything you want to watch.

Even if you try and watch the film on it's LAST showing, you still can't watch it at the cinema. For example, a 3d cartoon called "Digital Circus" that's hardly known by most people was on it's last day and it had 4 seats taken and I was trying to book it on the night prior and it still wouldn't let me use the codes.

When you try to use the codes it says there's an error. It does not tell you that the reason is because you're not allowed to use the tickets or why. Then, it asks you to click a link so it can check your codes are valid and when you do that it shows you a screen saying "You're tickets are fine - you're good to go".

False advertising.
When I complained I got the line "Sadly, we can't give refunds and it tells you this in the Terms and Conditions".

What normal person would go to the Terms and Conditions to check it doesn't say "You can't watch any movies at this cinema with these tickets".

99.999% of people getting these tickets would get them to go and watch a Big Screen Event which basically means, anything that's new!!

And regardless of that, even when it's on it's last day of showing and it's practically empty they STILL don't let you watch it.

I've already started a formal complain process and will be making sure these companies do not get away with this anymore - it's conveniently false advertising and they know full well that Terms & Conditions is not the place to be sticking the line

"You can't use these tickets on anything that's recently out at the cinema"

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They could have quite easily refunded me for a code I clearly have not used but are trying to keep this money knowing most people are not going to take it any further. They partner with Octopus and O2 etc and those companies know that they don't have to worry about this con because it's not them directly making the offer but it's helping them get customers all the same and they are equally responsible for the false advertising to entice new customers.

i am shocked to see so many bad reviews. i go to starcity;s branch and always had a good experience there. never had a problem. did face a problem once where movie stuck after interval. they gave us a fre ticket to compensate. customer service is good and booking process has always been smooth (via website or app)

Hygiene Toilets - the toilet, especially the men’s are not regularly cleaned. For that reason, it looks like a Paris/ London Underground. Quite a few times I’ve been in and seen what looks like a dirty protest in the cubicles. Pay your Staff get it cleaned.

Hygiene seating - I’ve noted that 3 to 4 people as a team can go in and clean seats. What I did notice was that it’s not a very switched on or dynamic team. After they had been in there was still rubbish left behind that they had missed. I did also note a shed load of hairs on the headrest of the seats. Given we are in the age of kids having nits, bed bugs, scabies etc it is going to be really important for the brand to not be the face of that. Teach Staff how to gather hair from headrests and then get them to do it at speed as part of the clean. The state of the cinema screams underpaid staff who have no pride in their work. That problem comes from the top.

Staffing - incredibly low numbers which means they can’t handle demand. You can see that the toilet toilets and Cleaning has suffered as a result.

Discount systems - appears to to be a problem across the board. Cheap fragmented technology that hasn’t been addressed. We tried Octopus, two for Tuesdays, Meerkat Mondays and none of them worked with the online system. If you request Ppl to do the process at the desk, they will be charged more than the online system and customers are aware of the deceit in this. Just put a charity bucket at the front and call it ‘the stakeholders want more box’ it’s less shameful that not paying for better tech.
Pay the money fix the technology this process should be a very simple code generation discount apply system. Nearly every retailer on the planet has figured it out and yet this brand has not. Once this gets sorted, you will have more attendees, more revenue, better wages for Staff, more staff, better hygiene and better customer experience.

Surely the higher-ups are tired of the brand being Odeons poorer drug addict cousin of the cinema world.

Absolutely horrendous customer service and Staff

I asked for certain tickets I was overcharged for a viewing I did not see or did not request. Spoke to customer service is absolutely no help. It was the same situation with me a few months ago. I slipped my hand open in one of their seats and they had nothing to say

The price you pay these days, you might as well go Odeon as it is more high-quality and cheaper tickets

Terrible customer service via the dedicated phone number. Sadieka wasn't able to help with my query. She wouldn't pass me onto a more senior member of staff. Told me there was no manager and if there was they wouldn't talk to me as they dont take customer calls. I found a phone number for the head office. Spoke to Martina who answered the phone who was lovely. She said she would pass my details to the customer service manager called Nesmi (not sure of spelling). Nesmi refused to speak to me, I phoned three times trying to speak to her. Martina tried to get her to speak to me, and she even called me herself to see if I'd had a call. It transpires, Martina had only just joined Vue. Martina seems like the sort of person who should be doing the customer service role and not just the phone answering as she was as helpful as she could be with her limited abilities. Perhaps Sadieka and Nesmi could learn a thing or two from Martina when it comes to communication skills. Management please acknowledge your customers!

met de nieuwe website kun je niet meer met meerdere mensen met moviepass reserveren. echt waardeloos, daar ons groepje op verschillende tijden werkt. cinema bezoek is hierdoor sterk afgenomen omdat naast elkaar reserveren dan erg lastig wordt. je zou toch denken dat ze hun vaste klanten waarderen. echt ronduit belachelijk dit. we hebben het al overwogen om onze moviepass met zn allen op te zeggen, zijn het spuugzat.

dit is gewoon niet voor echt gebruik getest en maar online geslingerd lijkt het wel. ook qua reserveren voor 1 persoon is het gewoon complexer geworden dan voorheen.

short staff no staff could even cook us a hot dog the drinks machine empty i paid for ultra deluxe seat but space is small with some random sitting next to you who don't know how to eat with mouth closed the seating it smelled bad the sound on the film was way too loud and un coordinated with the surround all in all a verry terrible experience!

Ik werd er uit gestuurd omdat ik niks heb gedaan wat een stomme bioscoop

Went to the vue in Leeds city centre yesterday to watch scary movie 6 at 11:15 was sat there until 11:34 apparently screen 1 wasn’t moving so the lady came in n asked us to move to screen 2, I told the lady I’m gonna run late now so won’t be able to watch it so she kindly said she would refund my ticket and popcorn, however I was charged an extra £7.99 and £8.00 so in total it came to £31.98 which was shocking! I’ve contacted the vue team the customer service is poor honestly! I’m hoping they sort this out because wtf it’s a scam! For sitting there watching a black screen🤣what a joke I am never going to vue again😳

I've got a three Club Lloyds free Vue vouchers to use before they expire on 18 June. I've been trying to book tickets for tomorrow, 6 June at Vue West End for the past two hours and keep receiving error codes; "invalid code" and "too many requests". At one point I tested the code on the website and it did redeem but I wanted to use it in the app so I could receive a loyalty stamp. When I entered it into the app, it didn't work.

It's terrible that these codes that expire in 12 days are not actually redeemable. If they expired earlier, then the shorter date should have been stated. Hilarious how the link to the webpage that allows you to check the code validity doesn't work either- apparently checking the code once results in "too many requests".

The team managing the website and app need to ensure the system is fit for purpose. They have out in too many restrictions so legitimate codes don't work.

Checking my code once is not "too many requests", therefore the web settings are incorrect.

I've wasted two hours tonight and I'm steaming!! Banking with Lloyds to get these free tickets that I can't actually redeem has got me fuming!

Deception and fake freebies.

De nieuwe website is VRE-SE-LIJK!

Samen tickets boeken met een Vue MoviePass gaat niet meer, dat moet ieder nu voor zich doen. Totale Chaos dus wanneer je met meerdere personen gaat. En dan krijg je ook nog zo'n achterlijk standaard antwoord dat ze het veranderd hebben en het samen boeken niet terug komt. Wat een gebruiksvriendelijke manier dit!
Met z'n 3e naar een drukke film gaan gaat dus ook niet meer, want naast het apart boeken is die achterlijke "je kan niet één stoel vrij laten" nog altijd van toepassing.

De persoon die dit goedgekeurd heeft moet per direct ontslagen worden.

Wij zijn er klaar mee en zeggen onze MoviePass op, en we zijn niet de enige. We horen van de balie dat álle klanten hier klachten over hebben. Dit is te achterlijk voor woorden.

Maakt de ervaring van naar de bioscoop gaan echt direct waardeloos. En dan is de prijs van de MoviePass ook nog eens omhoog gegaan.

Haal die vorige website terug! Daar was niks mis mee!

It’s rare that you come across a level of incompetence this high, for a number of weeks a film has been advertised, it’s even on the Vue website but you are unable to book tickets as there is no rating, I have spoken to via chat window to so-called customer serviceand I have to say that the members of staff are appallingly out of date with their information, which they steadfastly standby, they are no help whatsoever, and I would call the entire experience absolutely shambolic, I’m going to wait for the DVD and stay at home, save myself a 50 mile round-trip and parking costs, and probably from getting 5tabbed or mugged on the way back to the car.

I've had better experiences at Vue, but this time it wasnt it, I have gone to Vue on the 5th of June, 2026 and went with my friends to watch scary movie 6. Now this movie is a 15 rated (which I am) and this guy that was at the counter who scanned the tickets didn't let me in. He had spiky hair with a sortof goatee. Although we was able to watch a different movie by swapping tickets, this was not what I had expected and i was expecting a fun experience with my friends watching a comedy and horror movie.

I visited the vue in Cramlington today and bought 2 popcorn buckets for the digital circus but was unable to have the popcorn in at the time as the film was later in the day .The manager Rob was really good and gave a note for the staff later to fill them when we came back .I have visited the Vue many times with a disabled lady and the staff are so helpful.

Wilde met 2 vriendinnen naar de film. Backrooms die 16+ is. Ik en een andere vriendin zijn bijna 22 jaar. Maar onze andere vriendin werd geweigerd omdat ze haar ID kaart niet bij had. Onze vriendin was overduidelijk 16+. Verschillende oplossingen voorgesteld, maar er werd ons verteld dat we niet naar binnen mochten en moesten betalen als we naar een andere film wouden. Jammer dat het zo moet.

Jeg og to venner tog i Vue Fisketorvet for at se en gyserfilm kl. 22. Da vi ankom kl. 22.02, var der ikke et eneste menneske ved kiosken, så vi begyndte at blande slik og vælge sodavand og popcorn. Kort efter kom alle medarbejderne gående og meddelte, at de var lukket, og at vi derfor ikke kunne købe noget af det, vi stod med.

Vi spurgte høfligt, om der kunne gøres en undtagelse, da vi kun var et par minutter forsinkede, men det var der ingen forståelse for. Vi blev bedt om at lægge alt slikket tilbage og måtte derefter gå ind til filmen uden snacks eller drikkevarer. Medarbejdernes attitude virkede unødigt nedladende, og stemningen blandt dem mindede mere om en legeplads end en professionel arbejdsplads, hvor de løb rundt og fjollede med hinanden.

Som om det ikke var nok, var salen fyldt med larmende børn og unge, som opførte sig ekstremt respektløst under hele filmen. Nogle sad og snakkede konstant, mens andre råbte og skreg ved nærmest hver eneste scene for at imponere deres venner. Det ødelagde fuldstændig filmoplevelsen.

Alt i alt var dette uden tvivl den værste biografoplevelse, jeg nogensinde har haft. Jeg fortryder besøget og kommer ikke til at sætte mine ben i Vue Fisketorvet igen.

Joke of a cinema! Jobsworth thinks its ok to turn away 2 teens out of a party of 11 prebooked seats to a teen aged film.

Sort your staff out, also your customer service who arent much better!

Came to Northampton Vue cinema and it was phenomenal service by a kind lad named matt. He was sweet bubbly and enthusiastic. He was very talkative which made it even better made my mother and brother feel very much welcomed. For a person who is relatively new (as he mentioned) he was quick and polite even giving us compliments on our outfits.

I was supposed to be watching Star Wars: The Mandalorian and Grogu at the Halifax Vue tonight.

But i've just received an email stating that a refund of £15.98 had been processed, but no explanation was provided for the cancellation. There was no notification in the app, no reason given, and no alternative offered.

When I attempted to resolve this via your live chat, the experience was unacceptable:

I was passed between two agents without explanation

Neither agent could tell me why my booking was cancelled

I was told to “rebook myself” despite Vue holding my money for up to 5 days

I requested a manager and was told “managers don’t do chats”

The chat was then ended without resolution

This is not an acceptable standard of service.

Under the Consumer Rights Act 2015, when a business cancels a service that has been paid for, the customer is entitled to a clear explanation and a suitable remedy. Vue failed to provide either.

BEWARE they scam!

location detection sends wrong cinemas then they refuse to refund. Stopped my disabled son being able to go they are absolute criminals don't even offer a voucher. Poor practice and crappy screens, reel is much better at least you know it's cheap!!!