Kissing Swan
I was having problems with the product not charging. I emailed the company advising them of this and they answered very quickly asking for a video. I was advised I couldn't send video as I only have landline. I advised company of this and asked if there was another way of showing them problem I was having. I received a call from their customer rep. who walked me through the process, of unlocking product, over the phone. It worked right away. I would like to thank the company and their representative for such a quick and pleasant interaction in resolving my problem.








