Warma UK Avis 

I responded to a flyer through my door about reduced energy bills. Initially the service was fantastic, the team were really helpful in confirming the grant available and organising installation. However, I have subsequently been repeatedly let down by the installation team. In fairness, following a family bereavement I had to cancel one appointment, but on their first visit they said they didn't have the correct equipment to install, I've had two subsequent re-bookings and no shows - I've had to change my work commitments to be home for these - I've had one installation appointment where they put in cavity wall insulation in 3/4 of my house and said they'd return to complete (as they didn't have the correct equipment again!) and now I can't get hold of anyone. I should have probably been more aware that the installation process would result in mess but it would have been nice to have been forewarned. My rendered white house now has multiple clay coloured spots all around it, which I can't put right as the installation hasn't been completed. I've no paperwork to show for any of the installation so far, so I'm left feeling extremely uneasy. I have emailed the company multiple times to escalate and complain and without satisfactory resolution so am now looking into next steps. Take great care when using Warma.

We are really pleased we chose Warma - we’ve had great communication from the start. It took a while for our grant application to be signed off (which wasn’t due to Warma) but once we got the go ahead, Warma turned the whole project around in about 1 week. Everyone involved has been excellent and the guys doing the installation were fantastic - they worked flat out, barely took a breather and left everything impeccably neat and tidy (and did a great job too!) I work from home and had minimal disruption - yes things were noisy and dusty for a couple of days but you have to expect that when having any kind of building work going on! We paid a contribution to also replace our radiators throughout the property at the same time and whilst this wasn’t a cost we initially factored in, we are so pleased we did and it was worth every penny and actually feels like a complete bargain to us! We cannot recommend everyone involved more.

A great experience had loft,cavity wall insulation,a new boiler and central heating.All the trades were amazing loft insulation and cavity wall insulation were in and out in no time and cleaned up as if you wouldn’t know they had been,central heating and boiler were fitted in 3 days and they done an amazing job but they got let down by the company who supplied radiator that was suppose to turn up on the Monday but didn’t arrive to Monday tea time,that didn’t affect as the guys finished the whole job in 3 days

The installation team came the week before and went all around the house on how and what would be best for all parties involved on the installation, from start to finish they was always on hand! during & after the installation there was a couple of teething hiccups, which on the size of the installation is understandable but they was available even the weekend to help and guide us through any problems, they was professional,
and there was little mess and destruction of the new plastering that we have had done, hardly any touching up of painting to do overall brilliant job by a professional team of heating engineers and electrician's, but now 6 weeks on my opinion of the installation works stays the same,it is 15th of August job completion was the 3rd of july,but the scaffold towers are still up against the house as we are missing the summer go by with these i sores in place.the scaffold company being a third party contractor let's the whole installation and hard work done by warma uk. It's a real shame because the scaffold company are a law to themselves, the only bit I missed out the T&Cs is that they are within there rights due to stating it can remain up to 2 months, sorry warma uk for ending it like this but it would be better if you had your own in house team.
Well done warma uk

The team of engineers worked superbly well. (Martin, Gary and Harry) Removed old warm air heating unit and immersion heater. Installed a combi-boiler, radiators, new shower and heated towel rail. As they came from Middlesborough they stayed in hotels overnight and were here first thing. Cleared up their own mess. Friendly, professional and hard working. Cheers lads, you were the best

Extremely stressful process throughout! We were given "professionals" who seemed not bothered by delivering quality at all. Overall quite disappointed I'm afraid.

They were quick to contact me after my intial enquiry and i was asked to send photos in which we did. Then told we would hear back within 24 hours and almost 2 weeks later, umpteen chasing emails and we have moved no furthur forward!

The equipment and workmanship is to a very high standard.
Everyone working here was considerate and keen to do a good job.
We are already seeing a benefit from the solar panels and look forward to a warmer winter

Great service from start to finish

Excellent service from Warma UK they fitted in room insulation cavity wall insulation and gas central heating in my property.
You can feel the difference already with th insulation it’s so warm at the top of the house.
The fitting teams were excellent and very friendly and all did excellent work.
Communication throughout the grant experience was very good with continuous updates as things progressed.
All in all I would highly recommend Warma UK for your grant work give them a call you might be surprised what’s available through the grant process.

Fitted PV system including battery plus EV charger. Very reasonable cost and system installed promptly. Installation neat and carried out by very professional engineer. Always very approachable team whether in the Brecon shop or by phone/messaging.

I had all my installments through warma and it was so efficient
The guys that came was really knowledgeable and explained everything in detail
They was so respectful of my property and helped me hoover and clean up
I didn’t really know how these solar panels worked and the system
And I’m sure I got on there nerves asking
But it was no problem
To them they stopped and explained it all
It was Martin Gary and George
I highly recommend them I have solar panels and a new electric heating system and love it

Thanks guys 10/10

After being let down by the previous supplier regarding installation of Solar Panels, we were moved to Warma UK by Welcome the Warmth. What a difference, we dealt with Jack Miller and from him contacting us at the beginning of March, and survey carried out, grant approval came by Mid April and the panels were fitted a week later. The only part that was missing on the install was the bird meshing, but within 2days the guys from Solsen were back and completed the job.
I can only have full praise for the way this as been handled by Warma UK and Solsen whose team of fitters were superb
I would fully recommend all that were involved and
we now look forward to saving money on our electric usage
M Cook - Oxfordshire

I agree with the other negative reviews on here.
They won't go the extra mile for a customer, especially disabled customers, they don't seem to care.
All's it would take is a bit of communication to the government but they can't be bothered, they just want jobs they would definitely get the grants for.
Avoid at all costs.

You are lying and I have the photos to prove you are lying. I told you there were huge gaps with no insulation so for you to comment that the loft is fully insulated is pure lies.

I would advise anyone to avoid this company.
I was due to have insulation installed in my room in roof attic.
They were contacting me constantly when they were wanting documents to apply for my grant. When the grant was awarded I heard no more.
I had to email to find out when the installers were coming. Then again as I heard nothing. Then again as I heard nothing.
I was told to empty my attic room completely which took several hours.
The installers arrived the next day. They had no copy of the survey and had in fact not seen it.
They told me they were builder’s and plasters who had done a course on insulation??
They appeared to not know what to do. I asked them lots of questions about ventilation etc etc.
They appeared to know very little.
I was so concerned I contacted someone I knew who works in housing.
He told me their plan to overboard without a proper ventilation system in place could cause serious issues to my roof and the timbers etc
I went back home and told them not to start the work.
I think they were happy to leave tbh as they had seemed out of their depth.
I feel that warma uk were attempting to insulate my attic as cheaply as possible as I was having a grant.
I honestly thought they would be sending an insulation company.
I then spent another few hours putting everything back in the room.
What an absolute waste of time!!!

Warma's representative, Rob Lawson from initial contact regarding product's available, advice on best install for my situation and site install was very helpful. He and his team were very professional. Rob going forward is also very helpful advising on how best to set up and run installation.

Their service is awful. I had so much stress after accepting the Eco 4 grant from Warma uk that I almost had a breakdown. They put up 11 solar panels on my froof but failed to mention that they had put a foot through the roof. I only discovered this today when my house was being surveyed. The scaffolding people they subcontracted to broke one of my garden chairs by standing on it. I had to lend them a ladder! The scaffolding was left up for ages after the job was finished.
Warma fitted 3 storage heaters in my house in November but the one in the hall was not working. It took until ( after numerous phone calls and emails) until Febuary. The two in my living room are not fit for purpose and fail to heat the room above 16 degrees. I have just endured a very cold winter. In spite of this my electricity bill is about £1000 in arrears as the storage heaters do not work with the solar panels and so use a lot of energy.
Warma is a terrible company. Their customer sales person does not answer emails or show any sympathy for my state of mind. I cannot face going through the official complaints procedure but feel I should be compensated for the stress I have suffered.
I don't have a ref number but this is all definately genuine and true.

From start to finish, very friendly and professional. Cannot begin to say what a difference this will make to my mother. We are all delighted with the Warma service and the quality of work. Thank you

Four months and still waiting for two problems to be resolved! Three windows fitted 9.12.2024, window cill cut short, glass scratch, informed of this 10.12.24
Fitter who fitted window returned early January 2025 stated he used old cill as template and agreed he had cut it wrong! This had left lump of silicone to make up the difference, NOT ACCEPTABLE,! No interest in scratch to glass unit. Two members of other staff, including the sales person also examined the installation and agreed to report back. Total lack of confidence in this company. BE VERY AWARE!!!

From my initial enquiry regarding a grant Warma proved very helpful and guided me through the whole process. Once the grant was authorised the installation date was advised and solar panels and storage heaters were installed in one day. My thanks to Jordan for help with the application and to Gareth who kept me informed throughout and checked throughout the day of installation to make sure the work was being carried out to my satisfaction. The installation team also conferred with me regarding siting of the heaters and left everything clean and tidy. Based on my experience I would wholeheartedly recommend Warma