Melissa was wonderful! Revlon took 5 months to honor their warranty. Melissa stayed in touch with me every step of the way....always courteous, helpful, and persistent with Revlon. I would have giv... Voir plus
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Lisez les avis des autres
It was a really bad experience. They are pretending to be the actual company, which feels very misleading and fraudulent. I strongly recommend not using this service. If you need warranty assistance... Voir plus
Melissa acted promptly to get our claim attention with Grohe. She kept updating us all through the process, and we had a very positive outcome. Grohe sent us a new kitchen faucet at no charge in just... Voir plus
L'entreprise a répondu
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'assistance au règlement des petits litiges
- Service client dédié à l'électroménager
- Services aux entreprises
Écrit par l'entreprise
Warranty Valet is a reputed service provider which provides the customers peace of mind about their purchases by streamlining the warranty process for them. Warranty Valet operates as a bridge between consumers and manufacturers with a team of committed experts, delivering a simple and straightforward warranty claim experience.
Coordonnées de contact
311 Ranch Rd 620 S Suite 211, 78734-4776, Austin, Etats-Unis
- support@warrantyvalet.com
- warrantyvalet.com
4,2
Bien
105 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Melissa provided great customer service…
Melissa provided great customer service she stayed in contact with me for at least a week till we got the issue resolved thank y'all so much!
14 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for sharing your experience, Lamoney!
We’re truly glad to know you felt supported throughout the entire process. Providing consistent, reliable service until everything is fully resolved is exactly what we strive for. Your kind words and appreciation mean a great deal to our team.
If you ever need assistance in the future, we’re always here to help!
Human Touch
The rep, Melissa, stayed in contact with me the entire time. She walked me through the process basically holding my hand. She helped me find the number on the product that needed to be reported, she sent the postage and label for shipping, she tracked the product going and the replacement coming back. I had barely received the package and there was a new message from the rep asking whether I am satisfied. In a world of automated reps and ai, I was given a human touch and I greatly appreciate it.
17 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your kind and detailed review, Antwain. We are really happy to hear you had a smooth and easy experience. Our team always tries to make the process simple by staying in touch and helping every step of the way.
It means a lot to know you appreciated the personal attention, especially in today’s world where automated responses are so common. Supporting you from start to finish, with product details, shipping, and timely updates, is the level of service we always aim to provide.
If you ever need help again, we are always here for you.
Melissa Clifford, awesome help!!
I had an exceptional experience with the assistance I received while navigating the warranty process for my product. Melissa Clifford from Warranty Valet guidance was clear, thorough, and incredibly helpful at every step. I truly appreciated how well-informed I was throughout the entire process, which made everything much easier and stress-free. Highly recommend for anyone needing reliable and attentive support! Thank you Melissa for your kind help and exceptional work!
9 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your kind words and glowing review, Mary! We’re so happy to hear that the support you received made the warranty process simple and stress-free. Feedback like yours truly inspires us to keep improving.
We’re glad we could assist you, and we’re always here if you need help in the future. Thank you again for recommending us!
Melissa Clifford's kind assistance
Melissa Clifford's kind assistance made getting a replacement lid quite easy!
1 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your kind words and for taking the time to leave a 5-star review! We’re glad to hear that the process of getting your replacement lid was smooth and easy. Your satisfaction means a lot to us, and we’re always here if you need any help in the future!
Great Customer Service!
Melissa Clifford with Warranty Valet was extremely prompt and always courteous, let alone knowledgeable, regarding my recent Delta shower head warranty replacement. She always kept me informed along the way so I never had to wonder what was going to happen next. Thank you so much for your prompt attention during this process. The hardest part was taking pictures of the defective item. Thank you again.
2 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your thoughtful review! We're truly glad to hear you felt supported and informed throughout your warranty experience. Your kind words mean a lot, and we appreciate you taking the time to share them. If you ever need help again, we’re always here for you!
Melissa took care of me she's the…
Melissa took care of me she's the best.I would rate her a 10 .she took care of everything and I enjoyed my time spent with her 💕
2 juillet 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for your kind feedback! We’re glad to hear your experience was positive and seamless. Providing excellent service is always our top priority, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance with future claims, we’re here to help.
Melissa made the process easy and would…
Melissa made the process easy and would recommend her anytime
7 juin 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your kind words Joe! Your recommendation means a lot to us. If there’s ever anything else we can help with, don’t hesitate to reach out!
Mainstays Blender Replacement
Melissa Clifford has helped me by providing continued assistance in finding all the necessary info/docs related to warranty and getting it replaced. Much thankful to Melissa and the warranty valet platform for their efforts.
29 juin 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for your kind words, Prajwal. We're delighted to hear that Melissa was able to support you effectively and that your warranty process was handled smoothly.
At Warranty Valet, we are committed to providing reliable and attentive assistance at every step, and it’s always gratifying to know our efforts have made a positive impact.
We sincerely appreciate your feedback and look forward to the opportunity to assist you again in the future.
Positive experience
The experience was very positive and Melissa Clifford was very helpful. She made sure that my matter was taken care of and followed up with me quickly when I had questions.
21 juin 2025
Avis spontané
Réponse de Warranty Valet®
Hello Janine, Thank you so much for the wonderful review! We're really glad to hear that Melissa was able to step in quickly and make the process smooth for you. Providing timely support and clear communication is exactly what we aim for, and it’s great to know that came through in your experience.
We truly value your trust in Warranty Valet and are always here if you need anything down the road.
Thanks again for sharing your experience!
Good results with persistence & support
Though initially put off by the process, I became favorably impressed in my dealings with Melissa. She stayed with the warranty dispute, advised me in dealing with the store manager and continued to follow up on my progress—till there was a satisfactory resolution.
I had purchased a battery powered circular saw which had a 2 year warranty. It did not work & the store would neither accept it as a return nor refund my money. I persisted & eventually they exchanged the tool for a superior model with a 3 year warranty, gave me a new receipt and a gift card. It was win-win for me.
I was pleased with the results and hope I also will be satisfied with this new tool purchase.
25 juin 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for sharing your experience, Marilyn.
We understand that the warranty process can sometimes feel frustrating at first, so we truly appreciate your patience and persistence. We’re so glad to hear that we were able to support you every step of the way and help navigate the situation toward a successful outcome.
It’s wonderful to know the issue was resolved not just with a replacement, but with an upgraded model, a longer warranty, and a gift card. That outcome reflects both your determination and Melissa’s commitment to seeing things through. We hope your new tool performs even better than expected, and we’re always here if you need any further assistance in the future.
Melissa was extremely helpful
Melissa was extremely helpful, professional and I can tell, even through the Chat, that she was eager to help me resolve my issue. Even though my warranty with the company I purchased my washer from had expired, and after she gave me information on how to obtain my purchase receipt, she OFFERED (I didn't have to ask) to help me retrieve my purchase receipt. I work for a Major tech company that values excellent customer service and Melissa exemplifies that quality of service. Thanks Melissa and kudos to Warranty Valet for having such a committed professional on your team!
14 juin 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for your kind and thoughtful words, Jo. We’re truly grateful you took the time to share your experience. It’s wonderful to hear that Melissa’s professionalism, empathy, and willingness to go the extra mile made a difference for you.
At Warranty Valet, we take great pride in providing meaningful support during what can often be a frustrating process, and Melissa exemplifies that commitment. Your recognition means a great deal, not only to her but to our entire team.
We’re honored to have earned your trust, and we’re always here if you need anything further. Thank you again for your feedback, and for allowing Warranty Valet to assist you.
Melissa made the whole process easy
Melissa made the whole process easy. thank you.
11 juin 2025
Avis spontané
Réponse de Warranty Valet®
Hi Medic, thank you for the lovely feedback! We’re so glad to hear Melissa made the process easy for you. Providing smooth and stress-free support is exactly what we strive for at Warranty Valet.
We truly appreciate your trust and are always here if you need any assistance in the future.
Thank you again for choosing Warranty Valet.
Process of filing the claim for my Ring…
Process of filing the claim for my Ring Camera seemed tedious, but I must praise Melissa Clifford who relentlessly followed through. She responded quickly to all of questions and concerns, contacted Ring and resolved my issue. One thing though, I didn’t like dealing with Ring folks in Philippines. Not only I can hardly understand them, they were also very rude and unprofessional. Melissa in the other hand, was very courteous and is an outstanding customer service/claims agent and I appreciate her immensely
26 mai 2025
Avis spontané
Réponse de Warranty Valet®
Thank you so much for taking the time to share your experience, Jeong. We’re delighted to hear that Melissa provided such outstanding support and followed through to ensure your Ring Camera claim was successfully resolved. Your kind words mean a great deal to our team.
We’re sorry to hear about the difficulties you experienced with Ring’s support and appreciate you bringing this to our attention. Please be assured that we are committed to minimizing such challenges by delivering a smoother and more efficient claims experience through our service.
We’re grateful for the opportunity to assist you and deeply appreciate your recognition of Melissa’s dedication. If you ever need assistance again, please don’t hesitate to reach out.
Great service..very responsive to…
Great service..very responsive to questions and concerns. I am glad I purchased the warranty service for the year. The return was simple at the store. Totally worth the $19.99 to do the leg work!
31 mai 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for taking the time to share your experience with us, Michelle. We’re truly glad to hear that you found our team responsive and that the warranty service added value to your purchase.
It’s great to know the return process at the store was straightforward for you. Making things easier for our customers is exactly what we aim for. We're grateful for your trust and are always here whenever you need support.
Thank you again for choosing Warranty Valet.
Absolutely rubbish
Absolutely rubbish, I repeatedly got asked for the same information about the repair needed on my washing machine, and told over and over again that they'd emailed the relevant company, and were waiting for their response.
I've been in touch with my bank and they have blocked any further payments. I'm still waiting for this company to send me an email, confirming that they've also cancelled my subscription...
5 mai 2025
Avis spontané
Réponse de Warranty Valet®
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your feedback matters to us, and we’re committed to addressing your concerns. We understand how repeating information and experiencing delays can be frustrating.
Please know that any information we requested was necessary to help move your claim forward with the manufacturer, and we have been actively communicating with the brand on your behalf.
Regarding your subscription, it was promptly cancelled upon your request. You could have viewed the cancellation status by checking your dashboard under your profile. As you requested email confirmation, we have sent one.
We completely understand how you feel, and we're here to support you. If you still need assistance, we’d be glad to help in any way we can.
Pay a $29 membership to Repair $24 airfryer???
Are you serious? Paying a $29 membership to repair a $24 air fryer is ridiculous!!! Why pay for a warranty if in the end they send you to this company that in order for them to take your case you have to buy the membership that they tell you that you have to buy it for free for 14 days to start your case and that you can cancel it at any time but when you go to cancel it after 14 days they tell you that if you do it they will not continue with your case!!!! Stay away from this company that is useless and all they want is to steal your money!!!!
10 mai 2025
Avis spontané
Réponse de Warranty Valet®
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’d like to clarify a few points to avoid any misunderstandings. Warranty Valet is not the manufacturer of your product, nor do we hold any authority over the product or the brand. We are an independent service that helps customers who find it difficult to file warranty claims on their own.
We never require anyone to purchase a paid membership to start a claim. You were using our Free Trial plan, and at no point were you charged. As per your request, your trial plan was promptly canceled, and we ensured that no charges were applied.
We have never forced our customers to choose our paid service. Our goal is always to be transparent and helpful, and we have successfully assisted many customers in resolving their warranty issues—sometimes even at no cost.
We’re truly sorry that you feel this way, and we’d be happy to continue assisting you if you still need help. Please don’t hesitate to reach out—we’re here to support you.
Cannot cancel subscription
Cannot cancel subscription
I was referred to this company when I bought a pair of flip flops that broke after less than 1 month. Given the price, I expected to get immediate refund direct from the company (a supposedly reputable one). However I was referred to warranty valet instead.
They got me the money back - but that was hardly onerous work given the price paid and the short product life.
The reason for poor review is fact that I cannot cancel my subscription, I have emailed them now 5 times about it. They say it’s cancelled but when I try to remove my card details it tells me I’m still subscribed.
I don’t recommend them !!
27 avril 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for taking the time to leave us a review. We worked diligently on your claim and are pleased to have been able to assist you in securing a £47 refund as a voucher. We're disappointed to hear that our efforts were not reflected in your review, especially as we strive to provide a high level of service.
Regarding your subscription cancellation, we can confirm that your request was received and has been processed successfully. We understand that issues with account management can be frustrating, and we apologize for any inconvenience caused.
We’ll continue to focus on improving our services and make sure that any issues you raised are properly addressed moving forward. Your feedback helps us grow.
BREZZY! Using this service made it much easier…
Using this service made it much easier to resolve and receive a new product. Communication was the very, very best with prompt responses and a favorable resolution.
12 mars 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for your fantastic review, Kathy! We're thrilled to know that we could make your Earbuds warranty claim process effortless and worry-free. Your satisfaction is our top priority! If you ever need assistance again, please don’t hesitate to reach out.
Very helpful, supportive and patient!
I cant explain how helpful, supportive and patient the valet team have been, especially during such a stressful time. I recently travelled interstate to Melbourne, and upon arriving had issues with my luggage bag. In a timely manner, the valet team accepted my claim and told me to take the bag into a service centre. Again, the team at the Mulgrave office (especially the reception girl and Matt the manager) were nothing but supportive and helpful. In a week, they had my luggage bag sorted so I could return home. If I could give a 10 star rating, I would. I am very grateful and appreciate of everything. Thank you!
24 février 2025
Avis spontané
Réponse de Warranty Valet®
Thank you for your kind words and for sharing your experience! We understand how stressful travel issues can be, and we’re so glad our team could support you when you needed it most. It’s wonderful to hear that we could resolve your luggage issue quickly, allowing you to continue your journey with ease. Your appreciation truly means the world to us.
If you ever need assistance in the future, please don’t hesitate to reach out. Thank you for being a valued customer!
Réponse de Warranty Valet®
Thank you for your feedback, Xia! Your satisfaction means so much to us. If you ever need further assistance in the future, feel free to reach out as we are here to help!
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