WatchCheck Avis 

Excellent standards of service and communication. Grateful to have found them!

I sent my husband’s Daytona to WatchCheck and it was such a smooth process. They sent me updates and were so kind when I would check in, which is unheard of when servicing your watch directly with the brands. I felt like my watch and my concerns were taken care of by professionals who just love watchmaking. Sending my Speedmaster next!

Me and my vintage Tank Louis had a great experience with WatchCheck! The process was super smooth, communication was clear, and the whole thing felt easy and stress-free. I got original replacements back fast, like 8.5 weeks later, and will definitely use WatchCheck again!

Amazing customer service and concierge-level care!

It is now been over 12 weeks since watch check has received my watch which is an omega mark two chronometer that needed a very simple repair of it replace replaced crown and gasket. Is now apparent that watch had my watch for over two months before even looking at it because they did not inform me that they even needed to order extra parts until after two months at which time they also charge me an additional $356 on top of the $1200 they charge for the service for the parts two weeks after that they informed me that the parts were ordered and that the repairs were going smoothly and then as of today, January The 19th. I have yet to receive my watch and I’ve now been informed that the parts in fact were not ordered or received. To summarize watch check has now have my watch for over three months watch check has either been completely misinformed or miscommunicated or been purposefully deceptive about the actual process of what’s going on with the watch and to reiterate, even further they have now had my watch over three months. It is not repaired and it has not been returned to me.

This is an update. It is now February 4. I have yet to receive my watch. I’ve now been in receipt of multiple conflicting messages about whether parts have been ordered or when and now I’ve been told that the parts perhaps were ordered, but they did not arrive and they are having to order parts again the what follows is a formal demand for resolution sent to the company on this date February 4th, 2026:

To Whom It May Concern,

This correspondence serves as a formal demand for immediate resolution regarding my Omega watch that was entrusted to WatchCheck for remote service in early November 2025.

As of today—nearly four months later—I remain without my property, without a completed repair, and without a credible or consistent explanation for the delay. Despite repeated inquiries and multiple support tickets, it has become apparent that:

• My watch was not meaningfully assessed for approximately the first two months after receipt
• Parts were not allegedly ordered until early January
• I am now being told, over a month later, that those parts have still not been received and that WatchCheck is “attempting to reorder”
• No documentation, tracking, manufacturer confirmation, or substantiation of these claims has been provided

This pattern reflects, at minimum, negligent handling, failure to perform services within a reasonable timeframe, and lack of good-faith communication. At worst, it raises serious concerns regarding custody, chain-of-possession, and misrepresentation relating to my property.

To be clear: I entrusted WatchCheck with an expensive Omega timepiece under the reasonable expectation of competent service, transparent communication, and timely return. That expectation has not been met. The continued retention of my watch without substantiated progress or verifiable status now constitutes a material breach of your obligations.

Accordingly, I hereby demand the following within ten (10) calendar days of receipt of this notice:

Written confirmation of the current physical location and condition of my watch

A documented service status, including proof of parts ordered from Omega or authorized suppliers (dates, references, or confirmations)

A definitive timeline for completion and return
OR

Immediate return of my watch in its current condition, fully insured, at WatchCheck’s expense

If WatchCheck is unable or unwilling to comply, I will proceed without further notice to pursue all available remedies, including but not limited to claims for breach of contract, negligence, conversion, and bad-faith business practices, as well as complaints to consumer protection authorities and formal legal action.

You are further directed to preserve all records, communications, internal notes, shipping logs, and third-party correspondence related to my watch, as these may be relevant to future proceedings.

I would strongly prefer to resolve this matter promptly and professionally. However, continued delay, obfuscation, or non-responsiveness will be interpreted as intentional and will be treated accordingly.

I expect a substantive written response no later than ten (10) calendar days from today.

THEY SET THE STANDARD! Absolutely everything — everything — is First Class! I give them ⭐️⭐️⭐️⭐️⭐️⭐️ period.

After several years, I decided to have my "old friend," an Omega Speedmaster 321 caliber (ST105.003.65), serviced. My first choice was WatchCheck. I have the watch back home now, and I can tell you I was a little worried about the spare parts since this watch is very old (I bought it 58 years ago) and wasn't working very well. The service took a little longer than expected due to replacement parts, but there was nothing to worry about; these people took care of everything and delivered a watch in perfect condition, like new. I am very happy with their service and their attention to detail. They kept me informed about the progress of the maintenance every step of the way. I highly recommend them and will definitely use their services again in the future.

I decided to use Watch Check based on articles and reviews. The process was exactly as described, and the communication was great for my Rolex Datejust which has great sentimental value.
In the case of my watch, the reversers needed replacement at an additional charge, which was reasonable, so I approved it. The service took a bit longer than originally planned, but this was due to their testing and subsequent return to the service technician for additional adjustment. It's reassuring that their testing and recalibrating isn't just lip service...they want to assure the watch is working correctly.
The bottom line is that the watch is performing perfectly, and literally looks new.

I brought a '70s Girard-Perregaux watch I inherited from my father to two different Swiss watch shops, and both refused to work on it, saying it wasn’t worth their time because it was vintage. I then reached out to WatchCheck, and not only did they accept the job, they made the entire process incredibly easy—including insured shipping. They kept me updated throughout the service and even provided a two-year warranty when the watch was returned.
I’m extremely happy I chose WatchCheck. Now, every time I look at my watch, I’m reminded of my father. It means a lot.

Earlier today (date of this review), I received my watch back from WatchCheck and everything is excellent. Furthermore, I am extremely satisfied with the customer service and communications involved in having my watch serviced by WatchCheck. The entire process and result is perfection at its best.

I will certainly use WatchCheck again whenever I need to have one of my watches serviced. Furthermore, it is my utmost recommendation to anyone who needs their watch serviced to use WatchCheck.

Came back like new. It took a while, but they did have to order parts. It was well worth the wait though. I will be sending my other TAG watch in soon.

I could not be more pleased with the service I received from your company! I was blown away when I received my watch back.WatchCheck deserves praise as the premier company for servicing watches. First-class treatment every step of the way!

Each person I emailed and spoke with about my Rolex were fabulous! Excellent service and excellent communication. Got my watch back much sooner than expected and highly recommend them.

My watch turned out like brand new. Thanks Gregory for making my experience so easy. You guys are the real deal.

My girlfriend and I both had watches that needed a bit of attention.. her vintage Gucci and my Tudor Black Bay. WatchCheck took care of them beautifully. The service was top-notch, communication was clear, and both watches now feel brand new.

Hands down this group of folks are the best! Always in constant contact letting me know where my watch was throughout the entire process. I could not be anymore pleased with this company they make you really feel as if you are family.

Used WatchCheck to service my daily wear, an IWC Portugieser. I usually bring it to a boutique, but I wanted to try something new. Loved the experience. The concierge team was thoughtful, the process is well executed, and the result was flawless

Found WatchCheck through a friend. Sent in a Royal Oak that was long overdue. I liked how they kept me posted along the way. The pricing was fair, and I got the watch back about a month later running perfectly!

I’ve been putting off getting my Omega serviced for years because I didn’t want the hassle. WatchCheck made it almost too easy. Received their kit, shipped it out, tracked it the whole way, and now it’s back on my wrist running like new. 10/10.

I don’t usually write reviews, but this team deserves it. I sent in my father’s vintage Breitling Navitimer that hadn’t been running for decades. Not only did WatchCheck get it working, but they respected every detail I asked for.. I opted for no polishing as per the recommendation of their concierge team, just function on the movement. Very satisfied with the service.