Watch Repair UK Ltd Avis 

154
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Sent them my nearly 19 year old TAG that was in need of a service and case/bracelet polish. Watch arrived this morning along with the old parts that needed replacement and is like a brand new watch. T... Voir plus

Noté 5 sur 5 étoiles

Had my Tag F1 serviced including a battery replacement. The communication at all stages was excellent, the time taken was exactly as described and the watch returned looking like new. Highly recommend... Voir plus

Noté 5 sur 5 étoiles

After finding this company online and having a live chat about the issues with my watch I was happy to send it to them for the repairs needed. The collection service was first rate and added to me tr... Voir plus

Noté 5 sur 5 étoiles

Absolutely fantastic service and a company that deserves our support as they are becoming few and far between. I bought a pre-owned Tag Monaco LS which hasn’t been made for 10 years. The strap was... Voir plus

À propos de l'entreprise

  1. Service de réparation de montres

Informations provenant de diverses sources externes

Watch Repair UK are a family run watch repair business who pride themselves on providing an excellent service. You can be sure that your watch is in safe hands. As well as being watch repair experts we also provide the highest quality work with the utmost care. Whether your watch is in for a Breitling service or just a replacement strap for your Casio, Watch Repair UK are here to help.


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4,8

Excellent

TrustScore 5 sur 5

154 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,8

Tous les avis

(154)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I’m not one to normally write reviews

I’m not one to normally write reviews, more inclined to reading them, but having come across this company and doing some online research I decided to ask them to carry out a battery replacement on a Breitling Colt watch. Was a bit nervous about sending them my watch but I shouldn’t have been… the day after I posted it I had an email to confirm safe receipt and that they would inform me when works complete. Couple of days later received a further email to say works complete and watch on way back to me. On receipt I can say how pleased I was, it was like the day I bought it, cleaned polished and set to the correct time and date. Can’t testify to the pressure test and waterproofing as I never use my watch in those environments but have no reason to doubt that those works have been carried out to the same standard as the rest. Will be my go to place for works from now on

8 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Superb Service

Watch Repair UK fitted a new battery to
My TISSOT PRS200 and gave it an ultrasonic clean. My watch came back in superb condition. It’s over 20 years old but could pass as almost new. I can’t rate WRUK highly enough!!!

5 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Service and repairs to our 3 Tag Heuer watches. 2x quartz Aquaracers male and female watches. 1x Automatic 4000 series

I always send mine and my wife's watches to watchrepairuk as they the best in the business at what they do. Had our batteries replaced in our Tag Heuer watches before we went away. Quality service in a couple of days. Posted back signed for Royal Mail. We use them to service my older 4000 series Automatic Tag watch always first class and polished to perfection. I'd recommend to everyone. 5 Stars watchrepairuk.

13 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Like a Brand New Watch!

The watch was sent in with a dead battery, broken ratchet spring and signs of the use of over 29 years!!! A "brand new" looking and working watch was returned in a few weeks at an great price! Recommended and will use again!!

18 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Superb.

Fast, thorough and professional for the fifth time. Can't praise this company enough for looking after my watches. Thanks Alexis, Roland.

16 août 2023
Avis spontané
Noté 5 sur 5 étoiles

First time to try this company and glad…

First time to try this company and glad I did. Great value battery replacement service. Excellent communications keeping me informed throughout the process from start to finish helped with peace of mind while my precious watch was in transit. Will use again, highly recommended!

31 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent all round experience

Excellent all round experience from start to finish. I sent two watches, one for a full service and the other for a new battery. I had to wait a while for my Omega to be serviced as one of the parts was not in stock, when the part arrived my watch was priority to complete the service. Excellent customer service keeping me updated throughout the small delay. Fantastic Company, I will be sending my Watches for a top class experience.

21 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Lots of communication from WRUK

Lots of communication from WRUK, good price quotation, got my old Tag H watch back working fine and nicely cleaned - first service after 30 years of almost daily use. I will be using WRUK again.

14 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Trustworthy and seriously good

This company are trustworthy and seriously good. My Seamaster came back in perfect as new condition and has kept time far better than it did after its previous 2 Swatch/ Omega services, I absolutely recommend Watch Repair UK.

6 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Very pleased with the service provided…

Very pleased with the service provided by Watch Repair UK. They serviced and serviced/repaired my Tag Heuer as per the quote and in a very short space of time. I would thoroughly recommend them and will definitely come back for any repairs or servicing.

23 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Breitling Super Avenger repair

The thing with buying a stunning timepiece has always been the cost of service and repairs. Breitling are known for taking 3-6 months for this and at a princely sum too!

I had mentioned on the Facebook "Breitling Owners Club" that my Breitling Super Avenger A13370 had completely stopped working. Thankfully one of the other members suggested Watch Repair UK, so I visited their website and read reviews, of which there are many and without question, all are 5 stars.

As with so many others, I was a bit hesitant about sending off a £4700 watch to an internet service/repair centre. It felt it was a bit of a gamble. But having been offered a 4-6 week turn around and a full repair/service and refurb for less than BUK, I posted my watch off.

Today, 4th May 2023 just 7 weeks after I posted it, the watch arrived back with me. I cannot say how delighted I am that my trusty old Breitling, which, I have to say, has been worn every day for well over 10 years, looked like a brand new watch.

I cannot compliment them enough for the work done, I'm very happy, thank you.

4 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Nothing but praise for WRUK

Nothing but praise for WRUK! My Tag F1 watch had a new battery, seal, pressure tested and cleaned in under a week! I’ve used other repairers in the past, both online and in store and on each occasion it took 3 weeks and cost twice as much as WRUK.
Alexis and team keep you fully updated on the progress and shipping and I would have no hesitation using WRUK again. ⭐️⭐️⭐️⭐️⭐️

12 avril 2023
Avis spontané
Noté 1 sur 5 étoiles

Do not use this company

First contacted WRUK late last Year September/November about a repair on a Baume and Mercier Hampton watch.
The crown had snapped off the stem and the stem that was left in crown was flush with it and after trying a few repairer’s, who all could not get it out, I found out if it was left in a solution of alum powder and hot water the stem would dissolve. This took about a week .
This was when I contacted WRUK again and they said they could possibly do it but would not guarantee the work.
Sent the watch off to them and they said it would need a full service and strip down to repair £256 + vat , also had a case polish done £75 + vat. I was now under the impression that having a full service strip down and a new stem fitted all work would be under warranty.

So after having spent £395 in November 22 I tried to adjust the date and the crown came off the stem , this was the end of February, I could get the crown to go back on the stem but realised it would need to be bonded on so contacted WRUK and sent it off as they said it should not be a problem provided the stem had not snapped, it hadn’t.
Got email from them saying there was a problem with stem and they had fitted a new one as the one fitted in November no longer engaged with the movement.
They said the work was not covered under the warranty only the service.
They tried to say the crown was not a part supplied by them and not guaranteed they wanted to charge another £40, the crown is the original Baume crown.
I refused to pay and they threatened “ we can send the watch back to you in the condition it was Sent to them in” so I said do that you’re still not getting anymore money from me.
They emailed later to say they would send it back with no charge as a gesture of good will, unbelievable.
So now I’m £395 out of pocket with a watch that is not waterproof due to the new stem being over length and will probably not work for that long.
They have stated in an email that the problem was with the stem they fitted,and a new stem that is now over length and rendering the watch not waterproof.
I will be seeking to recover the costs from WRUK and my advice to anyone thinking of having any work done on a watch is don’t under any circumstances use this company.

7 mars 2023
Avis spontané
Logo de Watch Repair UK Ltd

Réponse de Watch Repair UK Ltd

Thank you for your feedback George. I will try my best to explain the repair and why your crown is not under guarantee.

As you stated in your opening two paragraphs 'This was when I contacted WRUK again and they said they could possibly do it but would not guarantee the work’. We made this as clear as we could and stated a new crown is required but Baume and Mercier no longer supply this so we agreed to fit the crown with no guarantee that it would hold.

The reason your watch needed a service was separate to fitting the supplied crown. You stated that the stem was not correctly engaging with the movement as you were not able to adjust the time after you had attempted to repair the crown and fit a new stem yourself. A service was required in order to get your watch working again and the polish you took out was optional.

When dissolving a broken stem inside a crown, it carries with it a risk that you damage the inside of the crown and the thread which holds the crown to the stem. The stem is made of stainless steel, as is the crown. If the combination of alum powder and water can dissolve a stem, it can also dissolve the inside of the crown and therefore cause damage. This is the reason why we stated we couldn’t guarantee it would hold before any work commenced and the reason why the crown came away from the stem 3 months after we completed the service of your watch.

When you returned your watch after it came away, we emailed to let you know that the issue was with the crown and the depth at which the stem fits in the crown has changed since we initially carried out the repair. This is due to damage to the internals of the crown as detailed above. This work was not covered under warranty as we had previously explained it wouldn’t be. We also cannot offer a warranty on parts we have not supplied. We repaired the watch and explained that the watch was no longer water resistant due to the crown. Please note that this corrosive substance of alum powder mixed with water can also damage the gasket inside the crown, affecting the seal. In order for your watch to be water resistant, it will need a new crown.

As you have stated in your review, you were displeased abut having to pay for the repair so as a gesture of good will we decided that the work would be free of charge on this occasion. Your watch has been returned in full working order. If the crown does not hold again or if you require your watch to be water resistant, then the watch will need to have a new crown fitted which was the recommendation when you first contacted us. This will need to be carried out by Baume and Mercier as the crown is a restricted part.

If you would like to discuss this further, please do not hesitate to contact us by email as customer satisfaction is important to us.

Noté 5 sur 5 étoiles

Watch repair

I was extremely impressed with the handling of my very old watch for overhaul and back to working order.

I would have no hesitation in recommending them to my family and friends.

Kept up to date with progress of repair and very well packaged on return.

Brilliant service.
Many thanks

28 février 2023
Avis spontané

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