OnCare Technologies Ltd. Avis 20

I first delt with Max who was great giving me all the information needed to allow me to make a well informed decision. He was very friendly and professional from start to end. Then I dealt with Lei and again she was great. Very knowledgeable, friendly and professional. I look forward to dealing with OnCare for the foreseeable future.

OnCare is great. My son who did the onboarding is thankful for the patience and professionalism of Lie. However, we didn’t get the chance to enjoy the software as we needed to leave. Will definitely recommend to others as their app is user-friendly and the support is fantastic.

As a new care agency, finding the right software was incredibly important to us, and after trying several providers, we can honestly say that OnCare has been a breath of fresh air!
We previously used software from Access Group, which unfortunately proved difficult to navigate and far from user-friendly. We were also charged for onboarding and training, tied into lengthy contracts, and ultimately found that the system did not deliver the ease of use and efficiency that had been promised.
In contrast, Oncare has been everything we were looking for. The all-in-one platform is simple, intuitive and genuinely user-friendly, making day-to-day operations much easier for our team. There are no restrictive tie-in contracts, and what is promised is exactly what is delivered.
What really sets OnCare apart is the exceptional customer service. Whenever I need support, my account manager(Desiree) is always available and responds promptly to my calls and queries (and most of all, this service is free!!!).Knowing that help is there when needed gives us real confidence as a growing agency. Thank you OnCare for coming to our aid at such an important stage of our journey. We would highly recommend OnCare to any care provider looking for reliable, straightforward software backed by outstanding customer support.

OnCare is a user-friendly platform that is easy to navigate and implement within a care service. The system is reliable, and the support team provides speedy responses whenever issues arise, which is greatly appreciated.
The reason for giving 4 stars instead of 5 is that the platform would benefit from having real-time monthly audit reminders and a test-run environment where managers can trial new features, forms, or processes before implementing them live.
Overall, OnCare is a strong care management platform with excellent customer support, and I would recommend it to other care providers.

I must confess that OnCare App is very user friendly, moreover, I have had a very good training on how to utilise the system by a lady called Dess, such a wonderful lady who took me through the system and taught me how to navigate through. I would recommend this to anyone to implement for their care company especially.

I have used this for more than a year now, I have to be honest and say that the app is so simple that you cannot hate it. I have interacted with the account manager and made suggestions, although none have come through yet, at least someone listened to what I needed and stated that they would try. That's more than what I have received from other providers. My staff like to app, easy to use, easy to understand, easy to set up. No issues from here!!!

I’ve had a great experience with OnCare. The app is intuitive and easy to use, and the software runs smoothly without any issues. It’s clear that a lot of thought has gone into making the platform reliable and user-friendly.
What really stands out is the support team. Whenever I’ve reached out, the staff have been incredibly helpful, responsive, and professional. It makes a big difference knowing that assistance is readily available when needed.
Overall, OnCare provides a seamless experience with excellent service to match. I’d highly recommend it to anyone looking for dependable and well-supported software.

If I could give this company 0 stars I would.
I have provided so much feedback via their “support centre” and receive nothing back. Your “Account manager” doesn’t bother responding either unless you start pushing them.
Oh and then you cannot cancel your subscription with them, so I’ve just had nearly £1500 taken today for a subscription I had confirmed was cancelled back in December via my account manager (because the support centre doesn’t respond neither for Max (director maybe? - who knows))
Currently raising it with my bank as OnCare just doesn’t communicate.

The platform doesn’t work as promised, I had to set up my own spreadsheets to invoice clients because there numbers never made sense and one little error (like the signal dropping out and checking in late) and your whole payroll for that month is out.

The whole system was useless - we’ve moved to a new platform now which is working fantastically.

DO NOT USE! AVOID AT ALL COSTS!!!

Great and so easy to use. I liked as soon as I logged in :)

Oncare is doing well with their support. They are available to troubleshoot and are responsive. Their aim is your success to navigate the portal. Thank you Oncare!

Absolutely brilliant company to work with, the platform is amazing and functional, Customer service is 5 stars, a real pleasure working with, will definitely be with them long term, after sales is brilliant also after care, I highly recommend, very flexible and exceptional good value.

Chief Operating Officer Pegasus Care Services

We have been using On Care for a few years now and have found the system works well for us. It is relatively easy to use and gives us the information we need to run our business well.
We have had help from the tech team and Abdul in the past few months after we asked if they could make a slight adjustment to the invoicing section. They have been amazing and very efficient. Thank you guys, we really appreciate everything you have done.

Fantastic app, easy to use. The team continue to develop new features that are very useful. This platform enables you to have all documentation in one place.

Having support when needed has been amazing as having used oncare in the past for a previous company i didn`t know all the features it can do. Now i know it can be used for so much more and will be adding more features hopefully in the near future. Our main contact Abdul has been amazing and so patient and so friendly thanks again Abdul keep up the great work.

Very good product

We have used Oncare since we started trading in 2019.

We have developed a good rapport with the Oncare team. They listen to any suggestions which we, the users make, and spend time improving the app to take account of our suggestions.

Most definitely customer led.

Five stars.

We have had a good over all experience with oncare , It has cut out most of our paperwork. Managers have can track the staff , see live updates on our phones without being tied to the office or a computer.

We've been using OnCare for a few months and have found it very user-friendly and easy to use. The team's service has been excellent; they're always available when we need assistance.

"OnCare has been a game-changer for our care service! Since implementing this innovative platform, we've seen a significant transformation in the way we deliver care. OnCare's intuitive design and robust features have streamlined our operations, enhanced communication, and improved overall quality of care. Our staff love the ease of use, and our clients appreciate the personalised attention they receive. We're thrilled with the positive impact OnCare has had on our service and look forward to continuing to provide exceptional care with their support!"

OnCare is the best home care management software. They have everything from care plans, risk assessment, medication management invoices payroll. Love it!