We Buy Any Car® USA - Brook Park, OH Avis 

Réponse de We Buy Any Car® USA - Brook Park, OH

Actualisé le 1 avr. 2025

Update 4/1/2025 - Hi Mary and thank you so much for taking time to speak with Area Manager Zach about your experience with Josh at our Brook Park location. We're sorry that your initial experience was not up to the five-star experience we strive for and hope our team was able to give you a more positive outcome. We're here if you need any additional follow-up and you can reach us by email at customerfeedback@webuyanycarusa.com.

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Hi Mary Jo,

Thank you for taking the time to leave a review about your experience. We’re glad to hear Josh was pleasant and delivered great customer service to you. We’re sorry to learn we couldn’t quite meet your expectations regarding price.

We want all our customers to have a positive experience and understand price plays a big part in a person’s decision to sell. We operate transparently and monitor local market conditions regularly. We work off volume and our aim is to make a deal that is fair to our customers.

I have asked the Area Manager to review your appointment and reach out to you directly. We take your feedback seriously and value your business. We want to ensure you have a positive outcome and will think of We Buy Any Car the next time you have a vehicle for sale.

Our Area Manager will be calling you directly so we can listen to your feedback in greater detail and address your concerns. We know you have many options when selling a vehicle and we truly appreciate your business. We look forward to speaking with you soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Brook Park, OH

Actualisé le 24 janv. 2025

Update 1/24/2025 - thanks so much for taking time to speak with Area Manager Jeff about your customer service experience with our team in Brook Park. We hope Jeff was able to fully address your concerns and restore your faith in the honesty and integrity of our team. If there is anything more we can do to assist, please reach out to customerfeedback@webuyanycarusa.com and our team at corporate will be delighted to assist you.

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Hi RD,

Thank you for taking the time to leave feedback about your experience. We’re sorry to learn we could not meet your expectations regarding price. First, bait and switch is an illegal and immoral business practice and it does not occur at webuyanycar.com. No one likes surprises, and our leadership team would love to connect with you directly to address your concerns.

Condition plays an important role in a vehicle’s resale value. Our online valuation tool has the option to include any reconditioning items during the online valuation process. I see from our notes that on 12/13/24 you submitted an online valuation and disclosed a hole in the front bumper. Now just like any other reputable buyer, we need to perform a physical appraisal of the vehicle to confirm condition prior to making a firm offer. If additional damage is discovered, we do reserve the right to modify our valuation.

We’re not looking for small dings and dents, but big-ticket items that impact the mechanical, structural, and safety features. Unlike dealerships who take your car around back and leave you in the showroom when they appraise vehicles, we invite our customers to join us so they can watch what we do and see anything we see. It’s all part of our commitment to transparency.

Unfortunately, our Branch Manager identified a variety of issues with the Chevy Impala we were previously unaware of. There was multiple dashboard lights illuminated, including the check engine light. Our Branch Manager also assessed for engine noise and the onboard diagnostic computer returned a variety of troubling codes. I have pasted those below for full transparency.

P0442 - Evaporative Emission Control System Leak Detected (small leak)
P0455 - Evaporative Emission Control System Leak Detected (gross leak)
P0496 - EVAP Flow During A Non-Purge Condition

Unfortunately, we had to take these issues into account when pricing the vehicle. Regardless, we want all our customers to have a positive experience and outcome. I have asked the Area Manager to reach out to you directly so we can tackle your concerns and restore your trust in webuyanycar.com.

Thank you again for leaving a review, we look forward to speaking with you directly and working together to resolve your complaint. We’ll be calling soon, please be on the lookout for our calls.

Kind Regards,
Kevin, on behalf of webuyanycar.com