We Buy Any Car® USA - Burnsville, MN Avis 

Réponse de We Buy Any Car® USA - Burnsville, MN

Actualisé le 4 oct. 2023

Hi Mark,

Thank you for taking the time to share your experience with us. We’re pleased to hear that our team provided you with a pleasant and knowledgeable service; however, we’re sorry to hear that the final valuation of your vehicle did not meet your expectations.

We are committed to transparent and honest customer service, and the last thing we want is for you to feel as though "bait" tactics were employed. Bait and switch is an illegal and immoral business practice, and we can assure you that it does not take place at webuyanycar.com.

Our initial online quotes are based on the limited information provided to us and are subject to a physical inspection of the vehicle. Variables such as the car’s condition, mileage, and market demand can influence the value of a vehicle, and any discrepancies from the online information provided are always taken into account before we make a final offer. We apologize for any confusion or disappointment this may have caused.

Our leadership team launched a full investigation into your appointment, reviewing the detailed notes, photos, and videos we take during the inspection process. Our records indicate that during the online valuation there was no damage declared, but when we inspected the vehicle we discovered several issues that negatively impacted the vehicle’s value. Items such as rust on the side panels and undercarriage called into question the structural integrity of the vehicle. Additionally, the front bumper was taped on masking large cracks while fluid leaks were coming from the engine bay. These are all big-ticket items that severely diminish the condition and resale value of a vehicle.

Our leadership team has tried several times to reach you by phone and email without success. We remain committed to listening to your feedback, addressing your concerns and giving you the positive outcome all our customers deserve. We kindly ask that you return Area Manager, Nicholas’ phone calls or email our customer experience team directly at customerfeedback@webuyanycarusa.com.

We know you have many options when it comes to selling a vehicle and we sincerely appreciate your business. Customer service is our top concern and if there is anything we can do to restore your faith in our service, we want to know about it. We hope to hear from you and remain committed to giving you the 5-star treatment we’re known for.

Kind Regards,
Kevin, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Burnsville, MN

Actualisé le 1 août 2023

Hi David,

Thank you for taking time to leave feedback about your appointment. We take customer service seriously and want every customer to leave the branch feeling good about their experience.

We pride ourselves on clear communication in a pressure-free environment. We never push anyone to sell their vehicle. We understand there are many options when selling a car and we try to be the fast, safe, and fair way.

We're sorry we couldn't quite meet your expectations on price for your 2011 Kia Sorento with 255,068 miles. No two cars are alike, and condition plays a big role in pricing a vehicle. The online valuation tool is perfect for getting an idea of what your vehicle is worth, but it's based on the limited information provided to us and does not constitute a firm offer to buy your car. Like any reputable car buyer, we have to inspect a vehicle's condition before making a firm offer. Any issues we find must be taken into consideration when making our final offer.

We take detailed notes, photos, and videos of every appointment which shows that our in-branch inspection discovered a variety of damage we were previously unaware of including upper engine noise, multiple dashboard lights illuminated, and a vehicle that would need a complete repaint due to poor previous repair. Unfortunately, these are all major ticket items that will negative impact what we can pay for a vehicle.

Our Leadership Team did reach out to you to discuss your experience and find a way to give you a positive outcome. However, we regret that you declined our offer to reconnect and restore your faith in We Buy Any Car.

We remain committed to giving you a positive customer service experience and invite you contact our Customer Experience team by emailing customerfeedback@webuyanycarusa.com.


Kind regards,
Nazel, on behalf of webuyanycar.com