We Buy Any Car® USA - Eden Prairie, MN Avis 

Réponse de We Buy Any Car® USA - Eden Prairie, MN

Actualisé le 27 sept. 2023

Hi Jack,

Thank you for choosing webuyanycar.com for the sale of your 2000 Toyota MR2. We sincerely appreciate your business and are sorry to learn that our team failed to deliver the five-star customer service experience we promise every customer. That's as unacceptable to us as it is to you and we are committed to doing whatever we can to restore your faith in webuyanycar.com.

Unlike other dealers, we are fully committed to honesty, integrity, and transparency. The diagnostic tool we use is no mystery. It's a standard OBDII reader which you can buy at any auto parts store. This tool reads diagnostic information from the vehicle's computer which highlights any fault conditions with the vehicle's engine or drivetrain. Not all faults cause the check engine light to illuminate but in this case, there were two faults reported by the vehicle's diagnostic computer:

P0440 Evaporative Emission Control System
P0446 Evaporative Emission Control System Vent Control

We are happy to provide you with a copy of the BlueDriver report showing the fault codes. This is a third-party tool used by hundreds of thousands of automotive professionals and our team has no way to change the result.

I'm pleased that despite the extra damage and diagnostic codes, we were able to make an offer you were happy to accept. We have a strict policy of zero pressure and we're keen to know what we could and should have done differently given the issues that were present during the appraisal so that we can improve our service. Although we have helped over 330,000 people with their vehicle-selling needs, we strive to do better.

Concerning the documentation fee, we have among the lowest fees in the industry and are always transparent about the documentation fee. It is noted on the website, and during the valuation process. We also make you aware of this in the valuation email you receive, and it should have been disclosed during the confirmation call (recorded for quality and training purposes). If we failed to disclose this at any point, we will happily do the right thing and make it up to you.

We would love the opportunity to address your concerns and our leadership team has been trying to reach you via phone and email to see if there is anything we can do to give you a positive outcome. Please respond to us so that we can understand what went wrong and make it right.

Our Customer Experience Team at corporate is also here to help. We value the opportunity to connect with you and find a way to restore your faith in webuyanycar.com. We would love to hear from you, and you can reach us at customerfeedback@webuyanycarusa.com.


Kind regards,
The Customer Experience Team at We Buy Any Car

Réponse de We Buy Any Car® USA - Eden Prairie, MN

25 août 2023

Hi Beverly,

Thank you for taking the time to leave us a review! We're glad to hear that Matt provided you with helpful and thorough assistance during your visit. It's great to know that you were able to complete the process efficiently and were in and out in less than 90 minutes. It's a little higher than our aim of one hour, so thank you for your patience.

We appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Kind regards,
The Customer Experience Team at We Buy Any Car