We Buy Any Car® USA - McDonough, GA Avis 

The staff was great and I would give them 5 stars. The process, however, was not as transparent or honest as the website and commercials lead you to believe and would give it a 1. I had an 15yo 184K Chrysler minivan that I knew was not worth a lot but it was in excellent condition, everything worked, never an accident and because I had the unlimited mileage powertrain warranty the engine was spotless, and your internet value was $1605. Well after you guys looked at all the little scratches and paint Nick's, and the worn carpet on the drivers side, you came back with $1600 in repairs needed and offered $400. Come on, a car like this no one at auction would buy it and spend money on paint and carpet, they clean it up, throw in new floor mats, and sell it to a low income family who needs a minivan that is in good mechanical condition. So as I was getting ready to walk out then your staff started to negotiate and after a back and forth we came to $1200 which I accepted. So after you did all your measuring and pictures why didn't you offer $1200 and just say hey, we realize you know it's a good car but at auction for us to meet our margins we can only give you $1200. I should have walked out but my wife has a bunch of health issues and I am her caregiver so I don't have time to fool with selling a car. Bottom line I did not find your process very honest.

Comments for Jeremy- I did check the box for one interior damage item and one mechanical item. I guess the disconnect is what your definition of exterior damage for a car is. I get that on a newer model scrapes, dings and a 2" crack on a bumper is a little more serious. On a car with 184K on it not so much, damage to me would be a busted tail light, rust damage, or a big fender dent. The value of an older car lies in it's core mechanical shape- clean engine with no leaks that has been taken care of, no frame issues or rust issues, all the interior stuff (windows, doors, HVAC, etc.) work. Luckily for you guys Bridget the area manager called me and understood what I am talking about and made things right, that is why I am changing my rating. I suggested to her that your company have 2 grading standards depending on mileage and years. You guys are the ones that want to buy the older cars and I think you will make a good margin on mine. I still think you are missing the boat on what I am saying Jeremy.

Amazing service

Mr.Cooper make the process selling my 2017 Honda Accord very simple and seamless… I would definitely recommend them which I already did to friends and relatives!

It was good talking with someone that seemed to have your concerns at hand.

Mr. Lancaster was professional and through in the entire car selling experience. We really appreciate the customer service.

We had a very professional experience with the team at the McDonough, Ga location. They were thorough, helpful and provided all the necessary information for us to make a decision on our car.

The experience was great and meeting the sales agent was the same. She had excellent customer service and I felt like she went out of her way to explain steps in the process and listened to my concerns!!