We Buy Any Car® USA - St. Petersburg, FL Avis 

Réponse de We Buy Any Car® USA - St. Petersburg, FL

28 mai 2024

Hi RR and thank you for choosing webuyanycar.com to sell your 2009 Honda Accord. We sincerely appreciate your business and apologize that we did not deliver on the five star customer service experience you should expect from us.

Selling your car usually takes about an hour although it can take a little longer if there is additional complexity. We carefully track every step of the process and see that you arrived at the branch around 12:05 PM. We cut your check at 3:12 PM which is much longer than a simple transaction would take and understand your frustration.

We carried out an internal investigation with our Deal Support Team to find out what went wrong and I am happy to provide more detail, specifically relating to the lien you refer to. When our titling experts reviewed the paperwork as part of the approval process, we found that the previous lien holder had signed off on the incorrect line on the front of the title, hence we needed to obtain a duplicate title. We also asked for a lien release letter in case the state included the lien on the duplicate title.

Making this an especially complicated transaction, a Power of Attorney was being used which adds to the amount of paperwork needed to apply for a duplicate title.

New Jersey is a very strict state with paperwork. They will reject a duplicate title application if there are errors on the documents or any paperwork is missing or incorrect which is why we wanted to make sure we had everything we needed and did not have to inconvenience you in the future, should the request be rejected by the state.

Thank you for taking time to speak with Area Manager George about your customer service experience. We hope George was able to fully address your concerns and assure you this was not a typical customer service experience. It is rare we experience this level of complexity and I hope you can understand why our team took extra time to ensure the paperwork was handled correctly.

If there is anything else we can do to restore your faith in our team, please reach out to us at customerfeedback@webuyanycarusa.com and we will be happy to help.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - St. Petersburg, FL

Actualisé le 5 juin 2024

Hi Ron,

Thank you for your business, we appreciate the opportunity to buy your 1999 Toyota Camry. We value your opinion and feedback. We want all our customers to have a 5-star appointment that’s centered around honesty and transparency.

If we didn’t communicate clearly, follow our procedures accurately, or create a safe, pressure-free environment to sell your car, we will always do the right thing and make good on our promise to deliver exceptional customer service.

Thank you for taking the time to speak with Area Manager, George. He reports a positive and productive conversation. We’re glad we could connect 1-on-1, listen to your feedback and try to address your concerns.

We remain committed to you as our customer. If there is anything else we can do please don’t hesitate to call Area Manager, George or reach out to our customer experience team directly at customerfeedback@webuyanycarusa.com.

Thank you so much, we truly appreciate your business.

Kind Regards,
Kevin, on behalf of webuyanycar.com