We Buy Any Car® USA - Union Park, FL Avis 

Réponse de We Buy Any Car® USA - Union Park, FL

Actualisé le 3 mai 2024

Hi Kenneth,

Thank you for taking the time to leave feedback about your vehicle sale. We understand dealing with a rebuilt title can be challenging. To most people it doesn’t matter what the reason behind a rebuilt title may be, it’s a red flag and a strong enough deterrent that values are badly impacted. Most consumers are uncomfortable with driving a vehicle that an insurance company deemed to be beyond economical repair and may have serious safety issues.

Our pricing model looks at a large subset of data points when pricing a car and has seen enough rebuilt titles to come to a statistically significant conclusion on how rebuilt titles hurt a vehicle’s resale value regardless of the reason.

We hate being the bearer of bad news and want all of our customers to have a positive experience. We did have an Area Manager reach out to you directly to address your concerns. We regret that we were unable to make contact and find a way to restore your faith in us.

If there is anything more we can do to give you a positive customer service outcome, you can reach us at customerfeedback@webuyanycarusa.com.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Union Park, FL

Actualisé le 27 févr. 2024

Hi Jerry and thank you for choosing webuyanycar.com to sell your Honda Civic. We appreciate your business and are sorry to learn that you did not receive the five-star customer service experience we promise from our team at Union Park. I did have Area Manager James reach out to you directly to address your concerns, but we have been unable to reach you by phone, email, or SMS message.

While we provide an online valuation service for customer convenience, these estimates are based on disclosures made by you. Like any professional buyer, we always appraise the vehicle before we make an offer. The appraisal includes physical and mechanical checks, verifying the vehicle history with a service like CARFAX, and running OBD2 diagnostics to check for any engine issues.

From disclosures you made online on 2/15/2024, the Honda was understood to be in good condition with no physical or mechanical issues. Unfortunately, when we checked the vehicle's diagnostic computer, it reported that trouble codes had been reset 8 miles before we appraised the vehicle. While it is possible to reset codes, and even disable a check engine light, fault codes remain in memory and a P0420 Catalyst System Efficiency Below Threshold Bank 1 code was active on the Honda. This was backed up by upper engine noise detected by the appraiser and our engine noise detection systems.

While we can, and did, overlook some minor battle scars on the Honda, engine issues can be expensive repairs and we have to take these into account when determining a fair market value for the vehicle. I see that we were able to make an offer you were happy to accept and hope that our team explained why we would not be paying the online estimate with full transparency.

We remain committed to providing you with a five-star customer service outcome. You should have James's contact information. Equally, customerfeedback@webuyanycarusa.com is the contact email for our Customer Experience Team at corporate. We look forward to reconn6ecting with you and restoring your faith in us.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Réponse de We Buy Any Car® USA - Union Park, FL

17 févr. 2024

Hi John,

Thank you for taking the time to leave us a review! We're thrilled to hear that Liliana provided you with great service. We appreciate your kind words and look forward to assisting you again in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car