wed2b - Dublin Avis 

I visited this store in Drumcondra, Dublin, twice last week. My first visit was on a Friday, and the experience wasn't too bad. I didn't decide on a dress that day, but they told me they would email me all the information regarding the dresses I had tried on. That never happened; I never received that email.

By Saturday, I had decided on one of the dresses from the day before. Fearing it might be sold, I called the shop to purchase it over the phone (by giving my card details) and arrange to pick it up the following day. The girl I spoke with told me they couldn't take payment over the phone, but as an exception, they would hold the dress for me until the next day so I could pay in person. I was very grateful, and they even sent me a confirmation email stating they were holding the dress for me.

However, when I arrived on Sunday with two friends to try it on one last time and finalize the purchase, the experience turned sour. The staff, including the manager, treated me like I was crazy, insisting they "don't work that way." When I tried to show them the confirmation email as proof, they completely ignored me. They were incredibly rude and dismissive.

They eventually told me they hadn't held any dress for me, but that they did have it in stock and I could try it on—though they said this with a terrible attitude and zero willingness to help. My two friends were genuinely shocked by how poorly I was treated.

Fortunately, the dress was there and I bought it, but only because I wanted the dress—I have no intention of ever returning. What should have been a beautiful and exciting experience was the exact opposite. I have the email confirmation of the reservation as proof, but unfortunately, this platform does not allow me to attach the screenshot here. It is a shame that such a lovely place, which should make you feel special, provides such a horrible experience.

Thank you so much Cara for everything you done for me you are a true angel and wed2b is so lucky to have someone like you working for them.

Great experience, sales assistant Olena was brilliant. Would highly recommend

This was my first time trying on dresses and it was such a peaceful, calm and enjoyable experience thanks to the expert Liv who made finding my dream dress super easy!

BRIDESMAIDS DRESSES ONLY EXPERIENCE. Good selection of dresses and colours. Staff very helpful in both Liverpool and Dublin stores. Surabhi in the Dublin store was amazing with her customer care and attention to detail.
Customer service by phone was poor... no updates available for order, no knowledge of stock in store
and would never connect the store directly by phone. Always from Milton Keynes.
The dresses did however arrive before time, we paid for rush; they were 2 weeks before expected delivery date for rush.
Dress sizes run small.

I went into Wed2Be a few months ago just to have a look at wedding dresses and different styles — little did I know I’d walk out with my actual wedding dress! I can’t remember the name of the lovely lady who helped me, but from the moment I walked in and explained what I was looking for (and what I wasn’t), she was incredibly patient and attentive. She showed me several options, and funnily enough, the style I wasn’t initially considering ended up being the one I fell in love with.

The dress was absolutely amazing, and I received so many compliments on the day. I honestly don’t think I could have found anything more perfect or more suited to me. Thank you, Wed2Be, for such a wonderful experience!