Wedgewood Pharmacy Avis 

I hope this company goes out of business. They have been shipping my cat potentially recalled medication, but I can't be sure because I don't have the packaging and the packaging on the medication is too small and smudged. I have NO IDEA if my pets meds have been recalled. I was on the phone with the recall company and tried to troubleshoot. She put me on hold, it's been 1/2 and hour. I know she just didn't want to deal with me and my lack of having specialized lot information. My cats (2) are on Fluoxetine (as HCl) in Anh Lipoderm EZ Dose Micro Transdermal Gel. A disorganized mess.

My dog's prescription was involved in a recent recall. Wedgewood's handling of the recall was beyond terrible. Everything about how they mishandled the recall is a lesson in what NOT to do! I will never use this business again, I will never recommend this business, and wish I could give it an even lower rating than 1 star.

I got an email on Friday morning that my dog's prescription had a recall.

The first problem was that the recall form was nearly impossible to fill out. The second problem was that submitting the form only resulted in processing a refund for the medication that I bought. There was NO GUIDANCE given as to how to replace the medication.

The third problem was that their customer support was atrocious and basically non-existent.

The fourth problem was that this recall came in on a Friday, too late for anyone to work with our vets to get emergency prescriptions over the weekend.

I tried to call their customer service number. I was placed on hold for 30 minutes, and then it simply hung up on me. This happened 3 times. I submitted my questions in email, and never got a reply. When I tried to call again several hours later, it said that they were overwhelmed with calls and were not taking any more calls. Then it hung up on me. REALLY??? You would think that if you issue a recall, you might consider the question "what happens next?" and maybe STAFF UP YOUR CALL CENTER! You would think that they would have a plan in place to issue replacement prescriptions. You would think that they would not do this on a Friday, forcing people to have to wait through an entire weekend before being able to address the issue of having no medication for their pets. Or if they had to do this on a Friday, that they would staff up over the weekend to handle the load in a timely manner.

But no. Their "plan" seems to be to throw everything over the wall to a third party who only processes the refund, and then go completely dark on customer support.

This recall came in on a Friday There was no possible way for me to even begin replacing the medication until the next business day (Monday). This medication is not optional! My dog had to go without this vital medication for 3 days while I waited out the weekend. It was already too late on a Friday for my vet to do anything like an emergency prescription that could be filled the same day.

Now let's talk about the form. The form was basically impossible to fill out. It demanded that you submit a .jpg or other image file of your order invoice. However, most invoices are sent via email, are digital, and can only be saved in .pdf format (not a .jpg!). The site wouldn't accept a .pdf. It took me over an hour to figure out how to turn a multi page .pdf into a single image (TLDR; you can't, unless you spend money to buy the commercial version of Acrobat).

People will throw away the paper invoice when they receive the package in the mail, but they will probably still have the email invoice. After many hours of hunting through piles of paper, I finally did find the paper invoice. But too late. There is no way I'm going through that nonsense again.

This was probably the very worst way to handle a recall. I hope Wedgewood goes out of business.

The recall of their pet meds is very troubling. No one answers the phone although they alert you to the recall and have no alternatives.

GARBAGE pharmacy! Nothing but constant BS problems. Use Chewy for any compounded meds that they can fill! Even this on-line review process sucks as it will not allow me to reset the “date of experience”…aside from the fact that there are too many to list!

I was told I would have my cats prescription by Thursday, after already waiting a week from a previous prescription change, on Thursday got an email with tracking number that stated it would not arrive until the following Monday, that’s not the 2 day service I requested. So disappointed. My cat suffers the most out of all of this. 10 days to get a prescription that takes two days to make and paid for 2 day delivery.

I was given a prescription for my dog Bridget through Wedgewood. My complaint is how long it takes to fill and ship her order. It doesn't matter how early you try to refill, it is going to take forever to get it. I got an email on Sept. 11 that "your order has shipped" - only to learn one week later that the pills sat for 5 days in a warehouse in Arizona before going PAST Kansas (where I live) to arrive in St. Louis one week after I had been told they were shipped. Now they are stuck in sorting He** and who knows how many doses Bridget will miss before they arrive.

This is my first time using this pharmacy, my dog is in an urgent need of medication that only Wedgwood pharmacy has. I was anxious about how long it would take to receive it. Pharmacist who answered the phone was very apologetic about not being able to ship faster. Tho in just few hours I got a notification that my order was shipped! Thank you so much I can’t express enough how much relief that gave me!

Chronic issues from poor customer service, poor attention to detail, inconsistent shipping, unavailability in Leadership

I called just to get notifications sent to text or email about my cat's cardiac meds which were left for possibly 24 hours in a mailbox when it was. They were snotty. Condescending.

Not even worth one star. My vet recommended them because they carry my dogs medication. Only used them for about 5 months. They ran out of stock of the medication twice during that time the second time did not notify me. They also charged my card. They had no suggestions as to what I can do. Horrible service and pricing.

They refused to admit their mistake with filling my cats medication and had zero interest in fixing it.

They don’t refill scripts as ordered. Their customer service is seemingly intentionally hard to reach. They interfere constantly in the patient physician relationship. They throw constant barriers in your face and offer no solutions. In other words they could care less about you and your pet. Run people, run!

my vet ordered an antibiotic for my dog on me 19th. they said Wedgewood would call me to obtain my method of payment and verify my address. After three days, I advised the vet I had not heard from them. The vet called them and on May 23. I received an email requesting my method of payment. The website indicated it was shipped on May 24. Today is June 1 and I have not received the antibiotic yet. Meanwhile, my dog is not improving it has been two weeks and she has not received her first dose of antibiotic. This company charged almost $10 to ship from Phoenix, Arizona to Tucson, Arizona, indicating it would be a 3 to 5 day delivery. This is day 13 from the date of Order. I will use anyone but them in the future. They obviously do not care about our animals health. Ugh

Poor service, delayed shipping until I cancelled my order, then delivered quickly after my cancellation. Charged three times more than Chewy.stay away!!!

I ordered Rx for a client to be delivered overnight. They shipped via regular mail. I called in many times and finally got a hold of someone and they reshipped the order overnight UPS. But, due to the fact we close at noon on Fridays the order will not be delivered until Monday. I told them about this problem and they couldn't get it delivered before noon due to not having a contract to do that or a contract with Fedex. Now the patient may go blind!!! They need to get their system working right. The reason they said they shipped USPS in the first place was that I did not have my physical address in their system. I checked my profile and there was my physical address!!!!!! They can't even look things up properly even in there own system.

I’ve been a customer of Wedgewood pharmacy for over 3 years, something drastically worsened about 9 months ago, and they are not improving. It is obvious the employees are stressed, their systems are not working, they keep trying to fix things, but to no avail. I have spent hours on the phone with them, provide detailed feedback, receiving multiple calls from supervisors and giving 3rd, 4th chances that they continue to fail.

We have run out of medication multiple times despite having AutoShip and frequently checking in prior to the shipment dates. Even our veterinarians are baffled and working with us to find alternative pharmacies. If you care for your pets’ health, we strongly recommend finding another pharmacy and not relying on these folks. It’s too bad, it used to be a pretty good service but they can no longer be trusted.

Just cancelled my auto ship RX for my cat with them due to raising the price of
meds again WITH NO NOTICE. Whatever merger or switch they went through the last 1.5 years has ruined them. It used to be the only pharmacy with the compounded meds at the concentration I needed but I can get them for half the price elsewhere now. Now preparation time varies, shipping is slow and they increase prices without telling you. Customer service is terrible also. A new flavored med smelled very off like melted plastic and I was concerned for my cat who has to be administered twice a day. I had been ordering from them for over a year at this point, they basically didn’t care, refused to dispense a new bottle even if I returned the old one and offered 0 other solutions. They also don’t offer tasters of flavors. Avoid and look into other options!!! (Chewy, stokes, Mixlab etc)

If you like getting told it's your fault why your pet hasn't gotten meds you paid for or any other excuses they can make for why they're not accountable then by all means use them. The new management/CEO-VP doesn't care for the employees at all. Their HR guy Jose is a corporate clone he says he's there for the people but will tell higher ups if you say anything he feels isn't right about the workplace. They recently had a hiring event because they fired everyone they felt was overpaid because they blew their budget on dumb stuff like chairs nobody uses and TVs nobody needs. If you like dealing with a circus than work or do business with them otherwise I'd find a place that's actually trustworthy.

Bad experience today with wedgewood. My cats medicine ran out before they sent a refill. I'm on auto refill. When I called,the customer service gal was rude. I said if they couldn't refill on time I'd need to go somewhere else. Told me I could go wherever I wanted. Are you serous? Instead of trying to keep a customer, now they just lost one. Wow.

The pharmacy told us that the medication was in stock and would be delivered in 3 days. We heard nothing for 10 days and when we called to cancel the order we were old that it just shipped today and we will receive in in 3 days. All told, about 2 weeks after it was ordered. No heads up to the customer, no reimbursement of the charge—just that they have a no refund policy. I would recommend against using this pharmacy.