WellReceived Avis 136

I expect a period of communication between Well Received and myself.
100% of the time, the support staff responds quickly and they take action on my needs. I must say my needs may be more complex than other clients
We together are moving forward.
They let me communicate sometimes every day Can’t say enough good things how this entire company is run and treats their clients, even small clients like me
Dr Stephen Matarazzo

I can’t say enough wonderful things about specialist Brooke Sullivan. If I could give 10 stars I would. I’m a new client (one month) and Brooke worked with me patiently, with much experience and guidance. She know her way around the screen. Brooke listened and then asked me questions to clarify, and then made needed changes to the script that all operators are to follow. It was detailed and complex, Brooke handled it 100%
Dr Stephen Matarazzo
🙏❤️😎

Pavel called me just a short time after the call that had issues. We were able to resolve that plus additional ways to identify important calls that need to be put through immediately to me. He followed up a couple of times within the same day, making sure we complete the changes so the matter can be settled. He was professional and to the point throughout.

It's been a real pleasure working with Gary. He carefully guided us through the setup process and checked in several times afterwards to make sure WellReceived was running smoothly for our business. His support has been outstanding.

Natasha, Jessica, and Kathy were all wonderful to work with throughout this process. Natasha provided excellent onboarding support and was consistently thoughtful in following up on any questions or concerns we had. Jessica was with us every step of the way — from our first inquiry, through walkthrough and kickoff calls, and across a rigorous testing period — serving as a steady, reliable, and knowledgeable resource throughout. Kathy spent over an hour working closely with me to organize our scripts, clarify instructions, and ensure everything was set up thoughtfully ahead of launch. Together, their responsiveness, expertise, and genuine partnership made a meaningful difference as we tested and prepared the system to go live.

Excellent answering service — reliable, professional, and easy to work with. Calls are handled promptly and with great attention to detail, which makes a big difference for a busy medical practice. Highly recommend for anyone needing dependable call coverage

Jessica made sure that she contacted me even around my very busy schedule. She did not give up on me. She explained what Well Received does very clearly and thoroughly and even changed to your Canadian sister company info when she realized that I am not in the USA. She made sure she explained everything I needed to know about the Canadian prices and packages because she knows I don't have time to speak to someone else. I truly appreciate her time with me. She is easy to speak to and I enjoyed it, mostly with my limited time. Thank you Jessica, I look forward to working with Answer Connect in the near future!

Flora was amazing helping me today

It's very good

Shannon H. provided 10/10 service. She was professional,knowledgeable, offered multiple resolutions to my concerns and resolved them completely. Definitely glad I found this company.

My organization contracted with Well Received to replace our traditional answering service. This resulted in a major loss of function. Whereas urgent medical calls require high fidelity, WR's error rate is extreme. I rarely get 2 or 3 consecutive calls from them without a major error or incident. Many receptionists incompetent with no knowledge of medical terminology or the organization and frequently route calls to the wrong department and provider. When they called me instead of the correct on-call provider, I asked them to call the correct provider and they said they would but then did not. Patient messages are dropped. They can't be called back (their outgoing call number doesn't accept incoming calls). They can't do simple tasks like place another call five minutes later if a provider misses the initial call -- it's outside the functionality of their platform. Every message is handled by a different random person who knows nothing about your practice and organization.

Maybe their service could be workable for a homogeneous practice with low urgency calls. But it's a very poor choice for any organization with more than one department or that has workflow instructions.

If you need reliable, prompt message delivery or any ability to follow simple instructions, WR will disappoint you. Their name is misleading and certainly not my experience. It's an app with early beta functionality, not a full-service answering service.

WR is very professional. The whole organization is attentive and well managed. Everything goes very smoothly.

Well received worked with me to make sure the changes to my script were correct and the call flow was easy for the agents to understand so they can correctly answer calls.

What an amazing on boarding experience!!! Cerone waa so kind and supportive...wow! I am still in shock at how easy this process was.

Kathleen made my onboarding experience great! I am so thankful I was put in her care. Thank you, WellReceived!

My experience with your company for 9 months has done great job with professionalism , patience and conscientiousness including Shruti. Well job!

Mehak is very attentive & professional! Really enjoy working with with her.:)

It is so nice to have someone else answer the phone and it is easy to get HIPAA compliant messages through the app or the portal.