Wenger SA Avis 

Wenger wallet fell to bits after just 8 months of normal use. Customer service just not interested. Premium brand? I think not, avoid!

Brother Drucker Kundendienst!

1. Die Kosten wurde mir von 28 € zu gesagt
2. Preise müssen immer mit MWS gesagt werden als Privatkunde. 

3. Die Aussage lohnt sich nicht, dieses hätte man gleich sagen können und nicht eine Stunde später, wie ich wieder zu Hause war. 

4. Die Aussage: Wenn es die Heitzung nicht ist kann man die Artikel nicht mehr zurück geben und würde auf die Kosten sitzen bleiben ist falsch. (14Tage Rückgaberecht). lt. Händler). 

5. Die Mechaniker waren neben an lt.deren Aussage. 

6, Und mir den Gang zur Toilette vorzuhalten als Schwerbehinderter ist schon seltsam. Ich bin zwar
Schwerbehindert 100 % aber nicht im Kopf.
Das Sie ein Beamtenbetrieb sind, wußte ich nicht. 

Was soll ich von dem allen halten?

Mfg

Benicke

Sehr schöne und hochwertige Uhr für einen unglaublichen Preis (Wenger Seaforce Diver Petro). Ich kann Wenger-Uhren nur empfehlen!

Bought a watch by Wenger through Amazon.de. It appeared to be defect after two years. I contacted Wenger, but they did not want to take any responsability, since "Amazon is not an authorized sales point". Huh? There’s even a 'Wenger shop' at Amazon!

After consulting Amazon on this (also surprised about the attitude of Wenger) and resending invoice etc., Wenger advised us to send the watch to Watch World, a repair service in the Netherlands. That appeared to be a club with a vague site, an unanswered phone and no replies to serveral emails.

After 20 mails or so with the 'customer service' of Wenger (Victorinox), I gave up. Bye Wenger.

I’ve been waiting two weeks now for a reply about my watch,
The receptionist is very nice she phoned me herself - but I’m still waiting for the boss to decide and it’s not good enough - maybe the receptionist should be promoted to be the boss instead .
Its ’s broken and I won’t be buying any more Wenger watches that’s for sure.

Wenger does not supply spare parts after the warranty period of 2 years.
1 wheel broken, so I have to buy another laptop bag.
Bad service. Never again

I bought a Patriot rolling briefcase at the end of September from them on Amazon.it. The screws at the top of the handle keep coming loose and have to be tightened continuously. I'm unable to contact them via Amazon and they have not replied to my direct e-mail after nearly 2 weeks, despite promising a reply within a generous 2 days.

Bought Wenger hiking shoes which I used on Ladakh hiking trail. They didn t survive it!

Wrote to the company afterwards. They were very quick to respond. As they don t do hiking shoes anymore, they proposed a ruck sack instead.

Very nice of them.