WESTFIELD FASTENERS LIMITED Avis 

Great communication
Great products
Great price
Great service
In other words….just great!

Excellent easy site to navigate and order, with every item I required including exact lengths, which is amazing, as normal with other suppliers you have to compromise.
The delivery was extremely rapid too, well packed in individual sealed bags and labeled accordingly, with an invoice and inventory of the full order.
Second to none products and service, I cannot fault my first experience in ordering and receiving exactly what I wanted.
Thank You*****

Even though a very small transaction it was managed
extremely well

Got what I ordered and recieved quicker than expected. Quick and easy with no problems. Will use again

Westfield Fasteners provided a Westfield Fasteners provided a very poor level of service on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.

Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.

I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.

In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude. on a recent order for almost £2,000. The whole process, from order confirmation through to customer support, felt misleading and unprofessional.

Despite advertising next‑day delivery on many products, I was informed after placing the order that delivery would take two weeks, which was not acceptable for my needs. When I called less than 48 hours later to cancel, I was told I would be charged a 25% handling fee, even though the operator confirmed the order had not yet been processed. The attitude on the call was rude, unhelpful and showed no willingness to resolve the issue.

I followed up by email to cancel the order, but my messages were ignored for three days and the goods were dispatched anyway, leaving me with little practical choice but to accept the delivery. On top of this, I have since confirmed that their pricing is significantly above the market average, and this is not the first time they have let me down.

In summary, my experience is that they are overpriced, unreliable, and do not treat customers fairly once they have secured payment. There are many alternative fastener suppliers offering substantially better prices, more reliable lead times and a far more professional attitude.
AVOID AVOID AVOID

I've used Westfield fasteners a few times, usually for bolts and fixings for a boat, so in A4 stainless steel!! , they seem to have everything you could ever need in every size, fair pricing and good communication always.
Recommend.

Prompt and quick service: I am kept well-informed at all stages of the transaction from acceptance of my small orders through to delivery.

only a small order, but all good next day delivery at christmas. 5 star seller saved

If I could give 6 stars I would - exceptional. Brilliantly detailed website, easy order, perfect delivery updates and super fast delivery. Beyond perfect at every level. Brilliant company

Great company. Good price very fast delivery. They will be my default for any more fasteners.

Ordered Friday and delivered Saturday by Royal Mail.
As described, perfect for the job.
Thankyou.

Item as described very fast delivery in perfect condition well packaged A+++++++++ seller thank you

Fantastic service and great to be able to speak to helpful friendly people i will defo be placing future orders and will recommend Westfield Fasteners to my customers too

A very informative organisation. Kept me up-to-date with the progress of an unusual order. Will use again.

a proper british company to deal with , great quality, large stock range. Fair prices for small orders.
prompt service. will use more and more, rebuilding a classic bike !

Easy to use website with a comprehensive choice. Fast delivery and the product was great value for money.
I will definitely use again for further purchases.

Prompt work, valuable advice.
Our company is satisfied with your supply of specific screws UNF A4.
Thank you!

Sensible easy website, comprehensive. Well packaged, would recommend.

great company, always supply what we need promptly and correctly, staff are wonderful as well