Westinghousesmallappliances Avis 

I purchased a Westinghouse 8 kg Top Loader washing machine because I prefer the agitator-style machine because I was disappointed with the style that does not have an agitator. It seemed to have a good selection of programs, including a Gentle Wash, as stated on the dial. I would have thought a priority of a gentle wash would be a slow agitation speed for both wash and rinse cycles but no, it washes your clothes the same speed as the dirtiest clothes cycle. As a result, it completely tore open the seams of my $100 well made dogbed COVER. Not an item I would expect to wash by hand. So despite it claiming in the manual that the gental cycle was equalled to hand washing, now I'm faced with somehow repairing my product and then hand washing it from now on. I thought the machine was faulty after I tested the speed of the agitator on gentle and normal wash cycles, as the speed is exactly the same. I rang up for a warranty claim but was told that I was expecting too much. All my machines I've had in my 70+years have washed correctly on a gentle cycle. This machine is apparently made in Thailand. I intend contacting Consumer Affairs.

My previous Westinghouse fridge (same model) lasted less than 6 years before developing a gas leak and failing. After speaking to a retailer I was advised to call the help line and ask for assistance because it was far too short of a lifespan. I called and explained the situation only to be told there was nothing they would do to help. I then went and purchased another fridge (same model because it suited our needs) and was advised by another retailer to ask in writing for assistance because they also felt it was far too short of a lifespan and unacceptable. I emailed and was told that because I hadn't given them the opportunity to assist me and bought another fridge there was nothing they could do. I pointed out that I had in fact called and asked for help only to be turned down. They then offered me a meagre discount on a second fridge - completely pointless when I'd just purchased one! I asked for a refund of that value only to be told purchasing another fridge was my only option, which I obviously didn't accept. The new fridge I have is going ok but is incredibly noisy so I'm not holding out hope for a long lifespan on it either. After my dealings with their "customer care" I will definitely be moving away from Westinghouse on all of my future white goods purchases and would advise anyone else to do the same.