Westmountdentalsurgery Avis 

Since being forced to move onto the dental plan from NHS, no choice or no dentist, i have found the dentist to be extremely money driven with lack of care for the patient. It feels more like a vets surgery with the crazy prices. Dentist said i should blame the government for them no longer taking NHS!!! Having previously received exceptional service as an NHS patient and as a private patient for cosmetic dentistry i now feel the Middlesbrough based surgery is no longer the same place. Most recent plan appointment for check up and clean and polish, i received the check up but no clean and polish as nurse off sick, was rebooked for the clean and polish but again did not get the said clean which is part of my plan as the dentist checked my teeth again and said my gums bled so no point doing it as the blood would stain my teeth! Bare in mind i have visited the dentist since childhood twice a year, i brush my teeth twice daily, use inter dental brushes daily, floss when needed and use mouthwash, i take care with my teeth hence the previous 3200 cosmetic treatment but my gums are so bad they cannot do the clean and polish procedure? I do not think so. The next appointment to look at further cosmestic dentistry, basically wanted the same treatment as before which i was very pleased with before the government stopped the dentist having NHS, yes i know they didnt the business chose to stop due to money. This time im given a 15 minute rushed assessment, previously paid for a full consultation which i would have done again had i been asked, only to be told very little information about the procedure this time, no complete walk through as before, the bits i did pick up on basically amounted to me paying the same price for just the product being placed on my teeth and nothing else. Totally lost trust now, many friends having poor experiences too hearing too much, sadly time to change to a better service for me i think after 30 years with same dentist.

Superb and Dr Rebecca is amazing . Not a single issue

Waited 35 minutes over 6 calls totally unacceptable but quick enough to take the money

The one in wynyard is amazing .i am so pleased I changed to these . Rebecca is amazing and so thorough and explains the next steps so well . A true asset to this dentist and so polite ,helpful and engaging . I have needed a lot of work on my teeth and she even explained the cheapest options and put a plan in place . (Using wife's account ) from Dean

I attended Westmount dental for an exam and joined the membership plan. All of the staff have been amazing and I find it much easier now to be seen for my regular check ups and cleans. I would definitely recommend Westmount to all of my friends and family.

Free consultation was perfect, plenty of time to discuss what i wanted out of the treatment, given quotes. Then seen the dentist, Dr Ali his name was, friendly and professional, all staff were friendly and welcoming. Was given a clear explanation of the treatment process. I want composite bonding and I cant wait to get started! Would recommend Westmount in Sunderland.

Lovely staff and practice, a lot more availability for my appointments now since joining a membership in comparison to when they were NHS.

It was a difficult decision giving the cost of living issues but it was either not having a dentist or paying private / membership to keep my dental health at bay.

Best decision I have made, i attend regularly and happy with my experience.

I would recommend Westmount.

My husband's dental practice has just been taken over by this company and the fees have more than doubled for basic dental care. Now £250 for a filling. They are not taking on NHS patients and this is now an unaffordable service for us. Shocking, especially in County Durham, where so many people live on a low income.

Paid for a 30 minute assessment that lasted 10 minutes. Treatment listed on my plan that was not necessary. The only thing I can say is DO NOT use this dentist.

My experience of Westmount is that they are a money-driven, misleading company that wasted my time and energy. I joined in October 2024 and after two visits, I cancelled my plan in December 2024. Requests for refund were ignored. I followed their complaints procedure outlining the issues and providing evidence. They were anticipated to reply within 14 working days, which they did not. A follow-up was ignored. Following consultation with the Dental Complaints Service, I contemplated instigating a Small Claims Court procedure, but before doing so I thought I’d call and communicate my intention. They responded and partially refunded me (about two months after my original request). I was not happy with the outcome but at this stage had have enough and decided to report their shortcomings to Care Quality Commission and draw a line. Below I outline the issues I experienced:
- Increase of prices within the 2 months I joined without notification or warning (e.g., routine hygiene treatment from £67 to £85);
- Claims that the initial consultation entails a 45 min thorough examination. My examination lasted no more than 10 min;
- Claims that the routine hygienist appointment lasts approximately 30 min. On the day of my appointment, they would deliver a 20 min treatment as the 30 min treatment incurred additional costs which were not communicated at the outset. As a result of this, I refused the treatment;
- Inability by the receptionists to answer my basic questions (e.g., questions related to the fees they charge);
- Phenomenal unresponsiveness to emails. Almost every email I sent required at least one follow-up for a reply.
- Unfit-for-purpose complaints procedure. They did not follow their own guidelines. They did not reply within 14 working days, and several follow-ups were required to get them engage with me.