Hi Adriana,
We’re very sorry to read about your experience and the frustration it has caused.
First, receiving the wrong size in a damaged condition is not acceptable, and that is certainly not the standard we aim to deliver. If that occurred, we would absolutely want to review it properly and make it right.
We also want to clarify that Weston Fletcher is currently under new ownership and management. As part of this transition, we are actively reviewing past cases, supplier standards, product quality checks, and communication processes to ensure improved transparency and service going forward.
Weston Fletcher operates with international fulfillment partners, which can affect shipping origin and timelines. However, regardless of fulfillment location, our responsibility is to ensure customers receive what they ordered and that legitimate concerns are handled fairly.
We genuinely understand your concerns, and we would truly appreciate the opportunity to review your case under the new management. If you’re willing, please share your order number or the email address used at checkout so we can personally investigate and work toward a proper resolution.
Kind regards,
Weston Fletcher