Wheego Avis 36

1. Fahrzeug wies deutliche Schäden auf, die nicht im
Übergabe-Protokoll gelistet waren.
2. Gemietete Babyschale hatte keine Gurte - was also
unbrauchbar.
3. Info der telefonischen Hotline: wir können die
Mietstation auch nicht telefonisch erreichen - sie
müssen die Mängel per Email mitteilen
4. Auf die Email kam keine Antwort.
5. Insgesamt eine MISERABLE KOMMUNIKATION!

Noleggiato autovettura in Polonia, ritiro e riconsegna all'aeroporto Chopin, al ritiro ho aspettato oltre mezz'ora, mi consegnano un'auto già danneggiate sulla fiancata del passeggero. Al ritorno mi viene contestato un danno di 800 euro per delle righe sotto il paraurti anteriore visibili solo se ci si sdraia per terra. Guarda caso proprio sul lato del passeggero dove già c'era il danno sulla fiancata. Andrò per vie legali, non va bene questo modo di lavorare, affitto auto ogni mese in Polonia e mai e poi mai ho avuto delle esperienze di questo tipo.

Solo mezz’ora di tolleranza all’arrivo, dopodiché cancellano ls prenotazione o chiedono di pagare 90€ per una nuova prenotazione. Al ritiro al buio suggeriscono di controllare l’auto per verificare eventuali danni. Poi alla riconsegna si portano un faro e guardano ogni inezia che magari era già presente ma che è stato impossibile verificare all’arto del ritiro e se la trovano 150€ più 90€ di spese amministrative. Va beh che il noleggio costa poco e in qualche modo devono rientrare ma non mi sembra molto corretto.

Ta firma to absolutne oszustwo. Rezerwacja auta na nie całe dwa dni miała kosztować mnie około £25. Na miejscu odmówiono mi wydania samochodu tylko dlatego, że depozyt chciałem zapłacić kartą mojego partnera biznesowego – dokładnie tą samą, którą opłaciłem rezerwację. W żadnej innej wypożyczalni nigdy nie było z tym problemu. Zamiast samochodu zostałem obciążony absurdalną opłatą w wysokości £140! To czyste naciąganie klientów . Trzymajcie się z daleka od tej firmy – dbają tylko o to, żeby wyciągnąć jak najwięcej pieniędzy, a nie o obsługę klienta. Nigdy więcej u nich nie zarezerwuję i każdemu stanowczo odradzam!

Samochod ktory wypozyczylismy od Wheego mial wiele rys i drobnych wgniecen na karoserii co bylo zrozumiale skoro mial 70 tys km na liczniku i nie wplywalo to na jego uzytkownosc. Obejrzelismy z grubsza ten samochod przed jazda i uznalismy ze te zadrapania sa zaznaczone. Uzywalismy ten samochod przez niecaly dzien przez pare godzin i nie mielismy zadnego zdarzenia ktore by moglo spowodowac dodatkowe zadrapania. Niemniej podczas zwrotu samochodu, bardzo skrupulatny pracownik firmy odkryl podczas inspecji z latarka ze pod tylnym zderzakiem sa 2 „nowe” zadrapania, co stalo sie podstawa do odmowy zwrotu wysokiej kaucji wartosci 10% calego samochodu. Co prawda mielismy wykupione ubezpieczenie i prawdopodobnie otrzymamy pokrycie tego depozytu, niemniej jest dla mnie oczywiste ze firma naciaga klientow w nieuczciwy sposob.

I had a very disappointing experience with Wheego. First, they were the hardest company to locate at Frankfurt Airport, which was already frustrating. Then, when I returned the car, the drop-off staff were unfriendly and unhelpful.

What really pushed me over the edge was the €39 “administrative fee” they charged me after a minor traffic fine. This charge is outrageously greedy: the process on their end is completely automated, yet they justify this excessive fee as “administrative work.” It feels like bullying customers out of extra money without real justification.

I would not recommend Wheego to anyone. There are plenty of other rental companies that treat customers more fairly and with more respect.

Ich habe im September 2025 online einen Skoda Fabia Automatik gebucht. Am Flughafen wollte man mir stattdessen einen viel kleineren Toyota Aygo geben und behauptete, beide seien gleiche Kategorie. Schließlich musste ich einen Fabia mit Schaltgetriebe nehmen – die Preisdifferenz wurde nicht zurückerstattet. Sehr enttäuschend und unseriöses Verhalten.

Left stranded at airport, flight was delayed, but as requested I'd supplied flight number as requested so they'd know and ammend collection times etc.
Collection from airport didn't happen but at that point I was informed that it had been cancelled due to late collection. I was then offered they'd reinstate it for €315 original payment €74.... Complete scam BTW I declined

He tenido que demandarlos judicialmente. No me devolvieron los 700 € de depósito a pesar de no haber evidencia de daños en el vehículo. Ni siquiera contestaron a mi e-mail reclamando información. Servicio de alquiler de vehículos nada aconsejable

Would give them 0 stars if that was possible. Nearly an hour for check in. Made aware of some scratches and a chip in the wind screen as usual. €900 deposit- again usual. I did return the car with 3 or 4 new scratches and a tiny bend on the number plate- all so minuscule that neither me nor my friend had seen them when I had admittedly hit a boulder stone that I had not seen when parking in the dark(unfortunately this car for once did not have a sensor which is clearly not their responsibility). I was sent a bill for €900 repairs (amazing how this was the exact amount of the deposit) and then to top it off some trumped up charges for the administration of it. I replied that this was ridiculous to charge me €900 for repairs that most likely would never be carried out and that, living abroad, it got too complicated to fight against those alleged repair charges, but that I would send the additional €100 once they had sent me photos of the completed repairs. Initially no response but a reminder for my outstanding bill. I resent my original response and got a reply this time. There was a misunderstanding and the €100 were for the repair as they could not deduct that from the deposit. Once they received the €100 I would get my full deposit back. Thought weird but ok… transferred the €100 and waited…and waited.. asked where my deposit was. Got a reply that the person who had sent me the previous email had got it wrong - I would not get my money back!!
Lost for words- what fraudsters!!!!

Totally unreliable, stay away! Long wait for the shuttle. Reception can't find reservations and leaves. Cars have various issues and crashes. When they return, they try to charge you for accidents caused by others. Bad experience. Very rude staff and no response to phone calls, emails, or texts.

SCAM COMPANY!! STAY AWAY!!

Renaissance airporthotel in Warszaw is housing Wheego. A five start hotel housing a scam company like Wheegoo. A disgrace!!

Absolute untrustworthy company and total scam. First they asked "do you have insurance?" I said "yes I have my own!" Then they went over the car with a magnifying glass and found 2 absolutely barely visible scratches on a black Peugeot car, which is in itself full off tiny scratches. Impossible to document them all when picking up the car!!

Secondly!! There is NO INDICATION of where the car park is, to return the car. So returning the car, I accidentally parked on the wrong carpark nextdoor, which cost me an extra 20 zloti.

SCAM COMPANY. STAY AWAY!!

Steer wheel clear of Wheego!
These people are difficult and dishonest.

I booked my car hire through easyJet. I had never heard of Wheego, but when I saw their name on the car rental voucher, having personally always had good experiences with easyJet, I assumed that for easyJet to be associated with them, then Wheego must be fine. I was completely wrong.

The first problem was that for the £800 holding deposit, they will only accept a credit card that had the full first name and surname of the main driver on it. So my preferred credit card, which only had my initial and surname was completely unacceptable no matter what evidence I showed, e.g. my banking app ecetera. I had read my agreement before arriving and so did have another card with my name, which I preferred not to use but had to. I had already taken out damage refund insurance via easyJet/AXA and so didn't want the Wheego version of the same thing. However Wheego suggested I could cancel that insurance and take their equivalent, and if I did, then I could buy that with my preferred credit card, and drive the car away! I think this shows the difficulty they create about the credit card is more to do with them twisting your arm into buying their, expensive, insurance, rather than a genuine issue with the card. Maybe if I had their insurance there would not have been an issue when I returned the car, but more on that later.

The rental agreement said I would be given a car which would fit 5 people and 3 suitcases. This would have been impossible in the car I was given. The car was under-powered, but apart from that drove OK.

Wheego don't send someone with you to the car to confirm damage. Instead, they attach to the rental agreement a very unclear diagram and description of the damages on the car - of which there were many and they expect you to match them up. In the blazing heat, after a somewhat arduous admin experience, I tried to match the damage on the report to the damage seen on the car, and to see if I could spot anything else among the carnage. The damage seemed to match the report. I drove the car for 5 days. It was parked in a garage overnight. I had no collisions with anything. When I returned the car, the Wheego operative went to inspect the car. I had no concerns because I knew there was no additional damage from me. He scanned the car very quickly, but then went straight to a wheel on the far side of the car and "discovered" scratches on the alloy wheel. These were not the kind of scratches people get around the edge when they hit a kerb. These were thin, but deliberate radial score marks made with a sharp object. The way he went straight to them made me almost certain he knew they were there already. I obviously protested and asked for evidence of the condition of the wheel before I took the car. He handily had that available immediately and showed be a totally blurred image which was definitely a wheel, but which could have been from any car and the marks, if there, would not have been clearly shown. The guy was incredibly smug and suggested it shouldn't be a problem because I had insurance which would be easy to claim from. I said the point was they were charging for damage I was not responsible for. He couldn't care less. He then charged almost £400 to my credit card to repair the damage. A brand new wheel, fitted would cost under £200.

In sum, Wheego are thieves. DO NOT EVER rent a car from them.

I booked a car before my trip via the carjet website (carjet.com). Upon arrival at Wheego at Krakow airport, I was told that my booking was actually only for the insurance of that car and now I must pay Wheego also for the car and ANOTHER insurance. It ended up being 200 euros on top of the 80 euros I paid before online. Nothing on Carjet or Wheego specified that I was only booking the insurance for a toyota for those 5 days -- they clearly make it seem like you're purchasing a car. Wheego was unsupportive understanding the situation and it felt like I got scammed by them paying far more than the initial 80 euros I paid.

After being deceived (scammed) by the company, the comments caught my attention. Many others have been deceived in the same way. I was extorted 1.100€ (4800 zloty). And for a superficial 1 cm scratch.

The counter worked as follows; the vehicle was delivered dirty and with only 3,000km on the clock, without a detailed inspection. On our return, they forced us to take a deduction of €1,100 for this scratch. If this money is not returned to me, I will follow it in every field.
Even if this company gives you a free car, please do not rent one. Remember that you have been trapped in a cycle of fraud. The company's main business is not to make money from the cars they rent to people. It is to defraud them with false penalties.

Avoid unless you like being scammed! Really wish I had checked reviews here first but assumed from a physical airport presence and review score of 8.1 on the booking site that they were a reputable company.
Hired a car from Wheego at Gdansk airport in Poland for a week and feel like I have been scammed. I have hired cars dozens of times before, all across Europe, and never had this issue before.
On collection 11pm at night, I was asked to sign a lot of documents without explanation what they were for, and no explanation that there would be an email with existing damage attached on the 2nd page of the contract. Collected car in pitch dark, covered in dents, paint off rear bumper and minor scratches all over it. I took a video to evidence all of the existing damage I could see.
Over a week later, I return the vehicle to be told I will be charged for a small cluster of 4 pinprick stone chips on the windscreen which are barely visible to the naked eye, I couldnt see it until approx 200mm away from windscreen.
Annoyingly there was an existing damage-chip record for the windscreen identified at approximately the middle of the windscreen area where this "new" damage has been identified, but I am told no, this is referring to the other tiny chip slightly further up the windscreen, also barely visible
So I am charged 4800PLN / £947.21 for damage which was possibly already there, and even if it was new, is this a reasonable amount to charge for a repair which the company will not be carrying out as evidenced by the multitude of existing damage.
This made me wonder if this is a scam which they repeat regularly, would make for a very good weekly income for them!