Wheels2u Avis 

Very disappointed with the after care service, I was happy when the guys came and did my wheels until I realised that the paint wrinkled.

I didn’t see a problem as I sent across a few pictures, let them know it was no big deal and to come back to sort it when they got chance.

I sent a few texts and couldn’t get much of a response to set up the repair, I was told to email the office which i did and got quite a quick response to get them to come the upcoming Saturday.

The same guys came, they looked at the wheels and offered to get them powder coated for free and blamed the previous owners ….. saying they had used spray can paint (to note my car had 25k miles when I got it so the wheels where stock direct from bmw) they then said they would need my wheels for 3 days (likely a ploy to stretch to us out and never actually follow through)

Anyway I was away Tuesday Wednesday this week so I arranged for them to be picked up on Monday…… Monday comes I haven’t had a time so I text and get no response, still no response at 5 or the next day ……3 emails, 3 texts and 3 calls …. Still no response I guess I should’ve taken note of the reviews prior to getting this done.

Shame because all I wanted was for the original job to be corrected, did not want new spray job just correct the mistakes made.

Awful customer service

I booked an appointment for a wheel repair and confirmed it over the phone the day before. However, nobody showed up, and my calls were not answered afterwards.

Worst company ever, booked them twice and they failed to turn up both times with no explanation

Very bad experience with the boys .. previously asked for a 2 colours wheels they agreed and said that the weels needs to be powder coated which wasn’t a problem for me we had a deal that changed next day where they said that they couldn’t do it so I said “ok no problem “ they did the powder on the one colour that i picked “very poor quality “ and they delivered the wheels unfinished and without the tyre pressure sensors on , they swapped it with some rubber valves.. I couldn’t check the wheels on arrival because they decided for some reason to come earlier than the time we decided to meet so I wasn’t at home . Anyway after texting i got ignored by Umar so I texted on WhatsApp where someone did answer and told me that they will come and sort the wheels .. so I booked an appointment again took a day off from work and waited for them not to show up and not to answer my texts so yeah if you’re looking to get your wheels properly done , find someone professional even if it is a little expensive it does worth it instead of buying sh..t again and find someone to sort they’re mistakes

Guys were friendly and professional

Originally had my wheels smart repaired by the team but after a couple weeks I noticed the paint flaking away on the outer rims. Had a few messages back and forth with the admin team but then Umar personally came and collected my wheels at 10pm and returned them the following evening after covering the cost of getting the wheels powder coated. They look amazing and I really appreciate the urgency Umar applied with rectifying the issue. Couldn’t recommend enough

The chaps arrived within my allocated time . One of them examined the area requiring repair and agreed the best way forward. They worked together with one doing the work and the other one providing the various tools/equipment required. All in all, took no more than 30-40 mins. I was told of the precautions I needed to take for a few days and if there were any issues I was to contact them. Very happy with end result. Many thanks chaps.

Kerbed one wheel badly (1/3 of it had been scuffed in one go), looks like new now, came promptly and did a great job.

USE A DIFFERENT COMPANY!...these are diabolical!..had myself wheels for 4days even then I had to call them on the fourth day to find out where my alloys are just to have all my calls ignored!.GO ELSEWHERE!.alloys came back but the finish was absolutely rubbish,i dont even want to contact them to get it corrected i would rather go elsewhere.AVOID!.you'll find a better company than this!

Avoid this people they are not serious about bussines. Booked for 4p.m on Thursday they never showed up and didn't even bother to let me know that they are not coming. Don't waste your time.

The lads done a fantastic job on repairing my kerb damage on my alloy & painting my brake calipers. Perfect service done quick but with care & passion for the best possible result.

Also just to add great value in price for the job really happy with deal agreed. So a big thank you to wheels2u team 😁🚙💨🛞👌

Not happy 4 dimond cut wheels repaired
Inner rim still shows damaged payed 100 pound per wheel after inspection all wheels have inner rim damage still showing waste of 400 pound per wheel
Mr M canavan

21/3/25 Update: Full refund and compensation received. Many thanks.

What an absolute joke of a company and service! Had 1 alloy repaired. Messaged back to say it was the wrong colour. Told they'd revisit Monday. No one turned up. Messaged again to say it was out if order as we'd all made arrangements to accomodate. Told they'd be round Sunday at 1000. Again, no one turned up! No response to my messages or calls. I see now I'm blocked on Whats App. Appalling service. AVOID THIS COMPANY!

My advice, don't waste your time and go elsewhere.

I contacted wheels2u over 6 weeks ago to get my diamond cut alloy repaired and I'm still waiting now to get this resolved.

On the first visit the repair was not completed correctly and the metal was exposed which has left permanent marks on the alloy. The repaired area is distinctly visible and hasn't been blended.

It took a week of me chasing to get a response and speaking to the owner Umar he advised they could come back out and get the alloy resprayed.

On the second visit Umar sent a member of the team out who apologised and advised they'd forgotten to use a scotch pad on the first visit. He advised he himself wouldn't be able to respray due to the design of the alloy, despite Umar telling me it would be sorted.

Another week of chasing Umar and he agrees they will collect the alloy and get it diamond cut free of charge and return once complete. Great, so I thought.

The day comes to collect the alloy and nobody arrives. I chase up again and was advised due to personal reasons he wouldn't be able to collect and apologised for not letting me know. Not a problem, I gave the benefit of the doubt. Agreed to have it booked in again to collect a week later, advised it was "in the diary".

The day arrives and low and behold no one arrives. I've taken time off work, no contact to let me know, no answer when calling or emailing and no response since. I've asked for a full refund but yet to receive a response.

At this stage I'm beyond frustrated by the lack of customer service and poor workmanship. 6 weeks to rectify a straightforward curbed alloy is beyond a joke.

For the time, effort and hassle I would recommend using a different company

If I could give 0, I would.

I had someone come out to me last week who left my alloys in a worse state than before he touched them.... Orange peel, matt patches (on my gloss black alloys), drips and marks on the alloys.

I contacted Wheels2u and they initially sounded as if they were willing to work with me and offered to come out again on Monday to rectify the problem. Monday came and went with nobody turning up and no communication to suggest that they would need to rearrange. I've since text twice to request and confirm my refund with no response and phoned twice with it ringing out both times (although they were quick to answer beforehand, which leaves me thinking this may be avoidance).

Wouldn't recommend at all and unfortunately it looks as if I'm going to have to take further action to get my refund as they don't seem willing to do the right thing.

Came and collected my wheels and left the car on axle stands for 2 days while work was done
Arrived back in great condition and a very swift service 👌

While my wheels were being refurbished Umar put some spare wheels on my car so I could still go to work for the “2 to 3 days max” it would take to get my wheels back. One of the spare wheels was wider than the wheel arch and damaged my car on my commute to work. 7 days of being ignored I finally get my wheels back with a promise of someone coming to fix my wheel arch. It’s been 2 weeks now with not so much as a text. Disappointing.

Technician arrived on Monday friendly and explained what was going going to happen to the wheels and when he would return them. What an excellent transformation they were stunning Technician and myself agreed gloss black was the match for my silver Mercedes. Big thanks to all at wheels2u for giving my car the wow factor.

All ok until there was a problem raised. At which time we received some extremely rude, inaccurate and disrespectful communications all via email so I have copies. I would strongly urge anyone using this company to take very very fully detailed before and after pics having had one repair completed and being left with unaccounted for damage on my brand new vehicle!
We tried to resolve respectfully but Wheels2u customer service/after sales is sadly very lacking!

I kerbed half my alloy wheel. Called wheels2u, they came out promptly to my place of work and did a Brilliant Job.
The wheel looks brand new, cant recommend them enough!