Whirlpool USA Avis 

I’m only giving Whirlpool Corp a 1 Star because website won’t allow me to give them -0- stars. Whirlpool Corp (owns Maytag & ?now) gives out false info & only allowed me to request my Maytag repair service on their website does not work & even though I requested all my multiple times requests be recorded & emailed to me , no requests got thru & I never got a email address from them to communicate since their website did not take my repair requests & I waited on phone for 35-59 minutes to get live person each time I called to find out they only have repair service on Oahu (another island & may fly over every month if they get enough requests) & customer service was not interested in my request to ask corporate to hire repair service people on Kauai. Each Whirlpool customer service person only interested in trying to get me to buy the “extended repair service @ $7+ /month (double price I had already bought it but cancelled my extended repair service after I found out they don’t care if I get my washer lid opened or not so I can get my wet bed linen & clothes out of their faulty machine that was 1 1/2 months old before the washer lid locked up my clothes & started a grinding sound that only goes away when machine unplugged. I do have text messages from some appliance tech or they themselves sent me messages that a repair guy on his way to fix my machine.. next day another text message for me to rate the ?persons washer repair job that appears to indicate he did for me & etc.. Like Whirlpool falsifying appliance repair jobs never done & having their customer service folks only interested in selling expensive extended warranty service plan to elderly people like me with a new appliance already under full warranty but unlikely to get repaired since Whirlpool refuses to sign local legitimate appliance repair service-folks like Garden Island Repair & the LG guy & anyone who has time & knowledge of their Maytag /Whirlpool appliances that don’t live 2-plane flights away from my location.

I bought a washer and dryer from a reputable place I have been shopping for 30 years. All of my appliances are from there and are whirlpool. Last week my washer had an issue so I called to get it serviced. This is the first time I have had any issues. My washer is 2 years old. The guy came out and it literally took about 2 min to fix. I had to pay 350.00 for 2 min. The guy told me it was a bad switch and it should have been covered. Of course I spoke with whirlpool and I was very disappointed. I will never buy whirlpool again. They tried to sell me a warranty for the waher and dryer. Absolutely not! I am going on Facebook with my review.

I paid $1400 for a glass top 4 years ago and it has already quit. I bought a whirlpool washer and dryer 2 years ago and they both quit. They are all junk.

My new Whirlpool clothes washing machine washes fine, but the spin cycle is TERRIBLE. It hardly gets the water out of clothing; mats and large towels may be almost dripping when finished. I really miss my old Electrolux machine--I should have had it repaired and stayed with it. I should have looked at reviews but I had a wonderful Whirlpool microwave that lasted for over 15 years & other Whirlpool products I liked. I think that is why I am especially disappointed in this washer.

I will never buy any kind of whirlpool product ever again. They were absolute garbage less than a year of having it a faulty control board That’s a recall when putting in the model number and serial number but they will not stand behind a warranty without sending out a technician to run up a bill by time it said and done you’re better off going and buying another one I would highly recommend staying away from any kind of whirlpool products!

There should probably be an option for zero stars. Most expensive microwave we've ever purchased and even to say it had the shortest longevity of any microwave we've owned, would be a disservice to the word longevity itself. Microwave was hundreds of dollars and lasted less than two years. Customer service was wildly unhelpful, citing the extended warranty should have been purchased, only to find out the product doesn't have an extended warranty offered. Will never buy a whirlpool product again.

I recently purchased a Kitchen Aid dishwasher made by Whirlpool that came damaged to my home, but I missed the window that Home Depot gives that is 48 hours to report it for exchange. I called Whirlpool and a repair was set up but even the appliance repair designated by Whirlpool said it should be replaced, but Whirlpool disagreed. I called the corporate office, and they replaced it with a new one and hauled off the damaged dishwasher. They even followed up with a call asking if all was to my satisfaction. I was beyond impressed. Excellent customer service!

Worst service ever. Took a month for them to respond that they needed more information. Then their Direct Rep, Dakota Dobbs told me to change my tone in an email disrespectfully when it took two months to tell me to call someone else. I will make sure to never buy their products again.

Came to install a microwave destroyed cabinet and tile and broke the microwave. A week later still no resolution. If you have a job you will never get anything done with this company.

We just ordered and had delivered on February 18th, 4 brand new appliances , including the refrigerator microwave , stove and dishwasher. Upon installing the stove , we discovered the next morning that there was a gas smell inside of the oven. If anyone buys products from Whirlpool, we bought them through home depot.If you do not report the problem within 48 hours , you're at their mercy ! I tried to do my due diligence and make sure it wasn't an installation issue and reached out to home depot on that Saturday , which was three days after we got the appliances only to be told , contact whirlpool , they'll make it a quick repair and you'll be good. Wrong, it took 10 days to get a service tech out to the house upon Inspecting the stove , he discovered the gas valve was not staying closed and was allowing gas to come into the stove. So he explained that it's going to be at least a week or longer for parts and may take another week to schedule the repair. So I have a brand new stove that's never been used.I'm having to wait anywhere from 4 to 6 weeks to get the part and have it fixed. I asked if they could just replace it, and of course, I was told under the warranty Sir, we have to repair it, even though it's a brand new stove, we can't replace it. Honestly, don't buy Whirlpool ! Their customer service is not empathetic , and they're really don't care about you as a consumer. what's left to say? I will never buy a whirlpool appliance ever again !

Contact person: Patrick Turner
refrigerator problems in less than 3 weeks. Bad sensor, ruined not only food, but also 2 very expensive prescriptions. Patrick calls from Whirlpool offering apologies and a replacement which causes more work and yet another poor quality product. I would rather have an extended warranty at no charge, I'm sure I'll need it.

I used to love whirlpool, and now I will never purchase another one!!! This has been the most horrible experience and the worst washer that I’ve ever had and your customer service is even worse!!! Delivery date 1/29 need for service 2/10 it’s now 3/2 and still not fixed and they can’t tell me anything except, we don’t have the part. It’s on backorder. We don’t know when we’re going to get it. We can’t give you a new one. We won’t pay for your laundry bills!!

Recently ordered an electric range and had paid for the delivery/install. The guys showed up and after seeing had no tools realized the federally mandated anti-tip bracket couldn't be installed. When I asked them the guys spoke no English and couldn't read the first page of the manual that shows it as a danger leading to severe injury, possibly worse. They had to leave while I was holding for customer service and am still dealing with it. My parents Whirlpool delivered a year ago is missing it as well and my Mom says it almost tipped a few months back, didn't know why. Sears had to pay out over $500 million for this exact problem 20 years ago. For you and your families sake, please check under your range and contact your state's Attorney General as we were told to do.

I don't understand 😕 how a washing machine can give you so much annoyance. The machine washes then a sensor light comes on never adjust itself. Keeps trying to adjust for hours!!!!! What garbage why are you in business

Their customer service is the worst I have ever dealt with. I've been going back and forth with them for a month now, with still no resolution on how to fix my washer. A different representative tells me different things and they aren't documenting our conversations, so when I speak to another rep, they don't have any notes to go from...they say there is no management to speak with and they cannot transfer me to anyone else. Do not buy their appliances, and if you do, you better purchase the extended warranty plans!

I brought a washer from Whirlpool 4/19/24. I only use it once or twice a month and this month, it started making grinding noises when off and no laundry in it. Googling the problems shows this is very common with Whirlpool washers and they will not fix unless I buy an extended warranty or pay for a service call which would cost same as new washer. Extremely poor quality.

Can you provide an option for a ZERO? I cannot get through to anything but an automated system loop that results in disconnection before ever reaching a place to discuss my request. Finally, I followed the prompts for a call back. It too resulted in a disconnection. I just wanted to return an item. The number on my confirmation email does not match the format on the web-form. The whole process feels like I have been caught up in some SCAM and have had my money stolen. After getting online, I see that I am not alone.

I though whirlpool appliances were reliable, but find out a 3.5 year old washer's control board and panel went bad and the panel is back ordered for 3 - 4 months or longer

IThey brought the wrong part now we has to wait for additional 2 weeks this is unacceptable

Worst experience ,I got new 300 dollar microwave paid 100 dollar to put it over my hood ,it works 10 sec then close ,called whirlpool came after 2 weeks with inexperienced guy who had no clue ,then came after 2 weeks with other guy who said board is broken now waiting again ,my return policy was o lot 24 hours ,same thing happened with my whirlpool dishwasher never buy their product worst service and worse customer service