Whirlpool USA Avis 

Horrible. I used to sell appliances. Do not buy the combination washer / dryer it does not work for long, 5 washes to be exact. Several repair attempts never got it working and now they are stalling on returning my money. This is a new machine bought at Home Depot. I will post and re post on all social media daily until I get my money back. DO NOT BUY WHIRLPOOL

I purchased Whirlpool Water softener and after 4 months the resin cylindrical tank cracked causing water to overflow. The salt tank was filled with the resin beads. I created a service request, they asked me upload the photos/videos which I promptly did. I am very disappointed with the customer service as there is no phone number to call them, only email exchange. It's been 10 days since I have been waiting for a resolution. I want a free replacement as the product is only 4 months old and should be fully covered under warranty.

Side by side refrigerator, brand new, less than five months of standard use. Heater and defrost has failed five times and has stopped cooling. Waiting on visit number five from a technician, for quite literally the same identical issue. Customer service is useless and easily takes between 30 minutes to over an hour (or in my case, 1 hr24min) to get in touch. Refuse to replace, and they appear to have "lost" a record of service "by accident" Avoid this brand at all costs, they are not the whirlpool of 10+ years ago.

Where do I begin? Is there a way to put zero stars? I’m not sure I’ve ever been treated more poorly on a customer service chat line and there’s a reason they don’t allow you to leave a review on their website. I bought my washer last year with cash from a well-known supplier and the tank is completely rusted. They will not let you talk to a manager or they will not help you even if it’s under warranty please don’t buy whirlpool. They may have been great once upon a time, but that time has ended.

If I could give zero I would. $1200 dryer failed after 4 cycles. 2 visits, replaced 2 different boards, nothing. Now ...well maybe it's the wiring harnesses that are bad replace those. Called whirlpool...requested replacement. 2 months have not been able to use, and they are just shot gunning parts at this thing. Whirlpool will not replace stating their policy is they must continue to replace parts until their "master technician" says it needs replacement. This is horrendous... literally 4 cycles of use and it's a $1200 door stop sitting here waiting weeks at a time for parts and scheduling appt. The actual repair guy said call whirlpool and tell them you want a replacement the next repair involves taking the entire drier apart to replace the wiring...never...I mean never in my 60 years have I experienced such a farce.

less than 2 years old...
first break less than 30 days a PLASTC gear broken
14 months no power
junk... should be ashamed

We bought a whirlpool side by side refrigerator about 3 yrs ago.
I contacted Whirlpool Corporation regarding what appears to be a design defect in the wiring harness inside my freezer door. This isn’t normal wear and tear—it’s a failure point built into the design.
Their response? A generic message pointing me to a phone number because the appliance is outside the 1-year warranty. No acknowledgment of the defect. No accountability.
When a product fails due to a design flaw, hiding behind warranty terms is not acceptable. I expected a company like Whirlpool to stand behind their products beyond a scripted response.
Buyers beware: if something goes wrong after a year—even due to a likely design issue—you may be on your own.

Worst washing machine and company out there. So many issues with a less than two year old washing machine and they only pay so much for service and only provide certain parts. Every time one thing gets fixed, something else breaks. I've got water all over the floor and a loaded washer. Back to dumping money at the laundry mat. I'll never buy whirlpool again...

Whirlpool's customer service sucks! Last month I purchased a Whirlpool over the range microwave from Best Buy. It was installed by a subcontractor for Best Buy. The replaced model was a Whirlpool over the range microwave (same specifications as old microwave which I had for more than five years). Same watts and amps. Never had this model caused any electrical problems. Had the new microwave for less than three weeks and it started throwing my breaker (twice in six days). Called Best Buy and they said they would only over this item for two weeks (see my Best Buy review), contacted Whirlpool about service/warranty. Got hold of Whirlpool and they sent out a repairman last Thursday. All he did was look at my controls and look at my breaker box. Said it was my breaker and told me to run extension card from new microwave to a garage electrical outlook then left. He did not measuring of my amp or watts output from new microwave. Called Whirlpool to complain and they said they could not do anything until hearing back from repairman. After several more calls and three days later, I still have a microwave that is not working correctly. Am very frustrated! Went ahead and purchased new breaker. If new breaker throws again after installation, Whirlpool needs to pay me for new microwave and for cost of two breakers plus installation.
4/27 Whirlpool customer service finally got with me. Said my home is too new. That all there appliance need less sanative brakers. That I need to call the company that makes my breaker and find one that is less sanative. What a bunch of BS!!! So now I have too new of a home. Will be filing a formal complaint to Attorney General and Better Business Bureau. They can't write this crap up.

I purchased a new home with Whirlpool Appliances throughout. The Freezer back wall froze to a solid block. I called under warranty and the repair man said this is a common problem. I then had a wash machine (Model WTW4855HW3) that ran a total of less than 10 loads before it started making horrendous noises and stopped working. When I called a local service company out, they said that this happens to this model all the time. Whirlpool had a recall on the machine, but when I tried to get service, they said it could take 3-5 weeks. I called another local company and they had the part installed the next day. Whirlpool, of course, denied that there was a recall or that they were delaying the repair so now they won't pay for the repair. Save your money. Stay clear of Whirlpool. They have no desire to help their customers or stand behind their brand. Their customer service team reps of Andrew and Lindsay lied about the recall and lied about reimbursing the repairs.

Have had only problems with Whirlpool whether it be with their machines or the customer service. Tried to get a repair on my washer for a week with constant phone tag and put on hold till they close and then they scheduled my repair and not even a day after they rescheduled to a week later. STAY AWAY FROM WHIRLPOOL THEY ARE GARBAGE

We have half a dozen Whirlpool appliances in 3 units we own, all bought because of the previous Whirlpool honesty and dependability, now all gone. If there was a zero rating It would apply. Bought range WSES5030SZ with feature of selectable volume warning function, a major reason for selecting this model. Manual clearly states to bring up SELECT and proceed, but there is no SELECT on the panel and not found via WIFI, where their Tech suggested it was. No solution via CHAT (waisted time), none via phone conversation with a Tech, none via several emails and none after 3 letters to Customer Service, mailed to somewhere in Minnesota. Last 2 replies, each after a month or so by someone named Victoria, whose answers connotate that, either she has absolutely no comprehension of what the problem is or she is trained to play evasion game. Her reply was to follow the instructions of the Manual and our question was: "Manual says to do that, but there is no "SETTINGS" to be found. Last we heard from them was in February and our last question to that useless Costumer Service Office was: "Don't you get it, Victoria, Manual says GO TO "SETTINGS, SELLECT ....", but there is no SETTINGS to be found. Where is it? Is Manual wrong and range has not that feature or is the range defective?" That was on February 4, 2026, last of the communication, range was purchased sometimes in the last quarter of 2026. Wouldn't you label those people NICE and and HIGHLY professional?

Have a whirlpool dishwasher. Does not wash dishes at all. Called in to service since it is only 6 months old. They scheduled an appointment for someone to come out today. Got a message today that no one could make the appointment and that I would have to make an appointment. Called in to get another appointment. Got one scheduled through the service scheduler at whirlpool. Got a call from the company that they had scheduled the appointment with who told me that they wouldn’t be available that day and that it would be a week before they could possibly get me in. I called the service scheduler and informed them that this was unacceptable and that they needed to do something about this. All they could do was say I am sorry but we can’t do anything about this for you. I will not be buying anything else that is made by Whirlpool. I just got done buying a different brand dishwasher.

About six months ago our dishwasher went out and we bought a whirlpool to replace it. This whirlpool dishwasher by far is the absolute worst dishwasher I have ever had! I DO NOT recommend buying on, and I will never buy another whirlpool dishwasher again! It is terrible!!

Absolute garbage product and even worse customer service.

This Whirlpool upright freezer completely failed just TWO MONTHS after the warranty expired. No warning, no gradual decline—just stopped working and destroyed about $1,200 worth of meat. That’s not a minor inconvenience, that’s a major loss.

Then comes the insult on top of it. Whirlpool’s “solution”? Pay $500 for a so-called “one-time” repair… or pay $500 for an extended warranty. Let that sink in—the freezer itself only cost $700. So they expect me to dump nearly the cost of a brand-new unit into fixing a barely-used, already failed appliance.

No accountability, no real support, just a cash grab.

A freezer should last YEARS, not months. This is a poorly built piece of junk backed by a company that clearly doesn’t stand behind its products. I won’t be buying Whirlpool again, and I’d strongly recommend others look elsewhere unless you’re okay gambling your food and your money.

Needed a repair on our Whirlpool fridge ice maker. The Whirlpool service number transferred me to Domestic & General, who tried to sell me a service contract (on a 10 year old fridge.) When I said I need to talk with someone who can set up a service call, they said that's them. Said a service call would be $537.03 - despite Whirlpool's own service web page says $230-$360 range for fridge repairs. Also had to PRE-PAY.

We've got Whirlpool ovens, cooktops, dishwasher, fridge. We've had several repairs over the last few years. NEVER had to prepay for a service call. NEVER had one NEAR that cost. I was assured that if we cancelled we'd get a full refund. We scheduled a call. Was told we'd get a confirmation email.

Never got a confirmation email.

We thought about paying $537.03 for a repair on a 10 year old fridge and decided to cancel the call and shop for a new fridge. Called to cancel, and after 40 minutes of hold (two different transfers) was told our call was cancelled, and we'd get an email confirming that and the refund. When I questioned that since never got a confirmation of call email, "yeah, we know, hasn't worked for awhile but we're back office and that's front office."

Got the email. It said we were cancelling a SERVICE PLAN and not a SERVICE CALL. And the refund was less than what was charged. We asked for a SERVICE CALL.

When I called in to ask why no full refund, I was told that they prorate service plans. I explained I did NOT buy a service plan, but a single service call, I was told they'd open a case and a manager would get back to me in 6-10 business days to explain the charges. Not REFUND but EXPLAIN.

So. My conclusion is that Whirlpool, now with their contractor Domestic & General (previous repairs did not involve them), no longer do appliance repairs unless under service contract, because when I called for a repair, they automatically made it a service contract.

We're shopping for a new fridge. Won't be a Whirlpool, KitchenAid, or any other Whirlpool brand, because apparently now they don't do repairs, only contracts. Cost of ownership will be too high since you can't get them repaired without buying a service contract. Whether you ask for one or not.

I’m extremely disappointed with Whirlpool. I purchased a refrigerator just two years ago, and the interior light has already failed—which feels like a basic function that should last far longer.

What made this even more frustrating was the customer service experience. I spent an hour just trying to get through to a representative, only to be told that the appliance is out of warranty and the repair would cost around $500. For something as simple as a light, that’s completely unreasonable.

At this price point, I expected better quality and much better support. Appliances are long-term investments, and this experience has seriously shaken my trust in Whirlpool. I won’t be purchasing from them again.

I would give this brand a negative review if I could. I purchased a new washer in March of 2025. Before it was delivered, we had a flood and installation had to be delayed by one month. When it was put in, it immediately didn't work. The retailer I purchased it from replaced it for me as a courtesy (their policy is within 48 hours for appliances). The replacement started malfunctioning within the first couple of weeks. Between May of 2025 and today (4/20/26)- Maytag has sent a third-party service provider to my house no less than 10 times to "fix" the washer. At their last visit on 3/16 the technician said "if this happens again call Whirlpool back and tell them we don't even want to be called again, its a waste of time. This machine needs to be replaced." The machine broke again on Friday 4/17. I call whirlpool and they tell me that, despite 10+ service calls on an almost monthly basis for the exact same issue, despite having had every part of my washer except the actual drum replaced, and despite that the last service was 32 days prior to it breaking AGAIN... they won't replace it without ANOTHER service call by the third party service provider because their "policy" states I have to have had the machine serviced within the last 30 days because "since it's been more than 30 days it may be something different." It's never been anything different in the last year. Not once. It's always the exact same issue. But nope, no exceptions to the policy. And the best part... I have to pay for this service visit because my machine is now over a year old. It's precisely 12 days over the 1 year mark. And I purchased an extended service plan when I bought it. I expressed my concern that this exact thing would happen when they fixed the machine last month... I said, it's going to be a year old soon... what happens if this time doesn't fix it just like all the other times. I was assured that because this is an issue I've had before, it would still be covered. Looks like that was a bold faced lie. Never again. I will never again buy a Whirlpool anything. Their appliances are crap, their customer service is non-existent and they send a third party to service it but then don't listen when the third party says it can't be repaired. Awful awful experience.

Four month old refrigerator. Two weeks to get a technician out. Control board failed. None in stock. Be prepared to wait six months. One service center in our region to cover 9 million people. Be advised, Maytag, Kitchen Aid, Jenair, Amana and Roper all made by Whirlpool.

This is covered by the 12 month warrenty. Side by side refrigerator. We came back from vacation and the Ice macker stopped making ice. It dispenses water and ice in the hopper. Called whirlpool. "We will have to locate a service provider. 2-3 business days." A week later no call. Got an email. 'Upon receipt of your email request, we will order the parts and send them to your residence at no charge.
We ask that you pay the service technician for the labor and send in the invoice for up to $200 reimbursement for any functional failure as determined by the service technician.'

Called customer 'servicing' Support does not exist. I was informed there was "no service provider was in my area." Granted I live in rural Mo. I called my local service provider 60 miles away. They said they stopped doing warranty service for Whirlpool. 12 months ago, they paid them $112 for a service call whether is was one trip or several. If they had to order parts and then service the refrigerator. they got only $112. If there was a delay in getting parts over 30 days, they got paid only for parts and not the $112. I was told by their tech that Whirlpool Ice makers frequently go bad. They would charge me about $400 to replace my Ice maker. I might get my $200 reinbursement. No service provider could stay in business with that reinbursement structure. There is NO warranty service.