Whitby & Co Avis 

I lost the pour-through cap for my klean kanteen flask and I contacted Whitby to see if I could buy a replacement cap rather than a whole new flask. They sent me a brand new cap for free! Outstanding service, thank you very much.

Fair and efficient responses by customer services to my issue, which they resolved in a very reasonable manner by replacing my purchase.

After losing (a certain person in my family)the filler unit i got in touch with Whitby and company and Lisa helped me out so much by sending me another. I wish other companies were as focused on customer relations . Thankyou so much for your help the hand warmer is fully functioning and providing warmth so well .

I have a leatherman rebar which I dropped of a ladder with the blade out, it snapped the tip of the blade.
I sent it to whitby and co and i received the best service i have ever had within 4 working days I received what looks like a new one back. they have cleaned it so it ALL looks new every component is oiled up and even sent it back boxed with a brand new sheath 😱 I mean if that isn't 100% top service then I don't know what is.
I was worried about sending it off as I struggle not having my leatherman with me but when I did I expected maybe 2-3 weeks but when I sent it on Saturday and received it back today Thursday I was over the moon.

If anybody has any questions please don't hesitate to comment or message me because I can assure you any issues with your leatherman these are the guys to sort it. They didn't ask any questions just a description of the broken part and that's it. No proof of purchase required nothing.

I could honestly write so much about how happy I am with the service provided.

5* whitby and co thank you very much.

I don't write many good reviews, and a 5-star rating is rare indeed; but for Whitby & Co. nothing less will do. Thirty years ago I sold their knives when I ran a shop in the North of Scotland, and even then they were a great, professional company to deal with. As a former knife dealer I have Victorinox knives and Leatherman tools everywhere. One of them bent a spring when it was accidentally run over by a four-wheel drive and within 10 days, with a minimum of fuss, Whitby sent me a brand new Leatherman Wingman. They even wrote, apologizing for not being able to supply me just the replacement spring! This is, hands down, the best service department in the UK! Thanks, guys!

Absolutely outstanding company. Fixed/replaced my Leatherman Micra free of charge (under warranty) after the hinge stopped working after a decade of use. No fuss. No hassle. No problem. Amazing service and company. A+++

When my Leatherman's screwdriver bit holder shattered apart 12 years into me owning it, I didn't understand why this company was the one to honour that 25-year warranty so I ended up unsure for about 3 months, not completely trusting if I should send it or just live with the broken tool (only the screwdriver was out of action after all). I want sure how this company was affiliated with Leatherman and I didn't buy the tool from them ... However, I eventually did send it and they were exceptional, sending a replacement within the week. I will certainly be buying from them in future.

I was given a small leatherman as a gift about a year ago but sadly the spring on the scissors broke. I contacted Whitby &Co and they advised me that the item was still covered by warranty. I returned it to them and I received a new item by return of post. Outstanding service.

I purchased a Whitby knife from a retail shop, I had a problem with my knife just after the warranty ran out.
I contacted Whitby direct and included a photograph so that they could see the issue. I was advised that they would be happy to replace.
3 days later I received a new knife in the post, the customer service is second to none.
Thank you for such good service
Allen Jones

Excellent warranty. The blade on my leatherman snapped, I sent it to Whitby and Co half expecting them to reject it as it has had some hammer over the years, nope less than a week later I received a shiny new one in the post. You might pay a bit more for a leatherman but it's worth it in the long run, excellent tools with an excellent warranty to back it up. Thanks leatherman and Whitby & Co.

I was bought a leatherman years ago by my dad, which I now use everyday working in a boatyard. Recently one end of the pilars snapped off whilst fighting with a split pin. My colleague said you just send it back and they'll fix it. I was fairly dubious as I had not proof of ownership but sent it off anyway. I filled in the returns forms describing the damage adding that if they fancied sharpening the knife properly it would be greatly appreciated, I also mentioned that although the leatherman sidekick had been with me for a while that if they were unable to fix it and had to make a replacement then a leatherman wave would actually be great. Probably a bit of a longshot but thought you never know. Not even a week later, I received a parcel back from Whitby & Co with a very shiny Leatherman Wave and an advert for a knife sharpener. Amazing customer service for a great tool.

I ordered a gardening knife as a Christmas gift, yesterday 9 December 2022. Less than 24 hours later DPD delivered it. Currently Royal Mail/Parcel Force are on strike, I was concerned that it could have been delayed. But no the company had the foresight to use DPD. Well done.

Sent a brand new multi tool with problems, boxed with receipt tried to palm me off with a model £££ cheaper. Asked for it to be returned so I could send it back to where I bought it. Got JUST THE TOOL wedged into a jiffy bag come through my door. No box no reciept!! Appalling customer service. Take care if you send your expensive multi tool here. Just Beware.

A company of the old-school. Service second to none and a fast turnaround on any problems.

Quite simply exemplary service from this company. Specifically Lisa. It’s a pity that so many other companies are not like this.
You should be giving lessons on how to provide customer services.
Please keep it up.

Broken Wave knife tip.

This is not the first time I've received exceptional warranty service from Whitby & Co, having several Leatherman tools. Broke the end off the straight blade. Posted on Friday, arrived at Whitby on Saturday, new tool through my letterbox on Monday.

Absolutely outstanding. Keep up the good work guys!

Broke a pair of Leatherman Raptor Scissors, the received, replaced and returned to me within 7 days, OUTSTANDING result thanks soooo much guys.

Having damaged my Leatherman, I returned the damaged item and to my amazement I received a brand new replacement within 7 days. The service was exemplary; if only all warranty claims were as good as this one!
Cannot rate highly enough.

The tip of the blade on my old Leatherman multitool snapped off. After looking online I found out that Whitby & Co handle all Leatherman warranty returns in the UK. I thought I'd not really got anything to lose by posting the knife to Whitby & Co to see if they could repair it. I thought best case they replace the blade and I pay for the new blade, and worst case they say they can't do anything and I get the tool back.

But to my surprise, seven days after posting my old Leatherman to Whitby & Co, I received what appeared to be a brand new Leatherman in the post!

Exceptional service - thanks very much indeed! I'll hopefully get many more years of service out of this new tool.

My husband is a gamekeeper and uses his leatherman everyday in his work and it was getting worn so he rang Whitby & Co to see if he could get it refurbished & they said send it back as it has a 25 year guarantee! Fantastic service as it was only away not even a week and it looks like a new one. Fabulous service, I cannot rate this company highly enough! Thank you!