Why Hats Avis 

I’m writing this review because after months of waiting, I no longer receive any response through messages or email.

I ordered my second hat on February 1st and paid in full on February 3rd. Despite several updates saying they would “start soon,” I only received the hat on August 3rd — without the harmonica that was part of my order.

What followed were multiple promises that the harmonica had been shipped, but this turned out not to be true. The last update I received was on October 22nd, stating that I would receive it on October 23rd. It is now November 27th, and I still haven’t received anything. My messages and emails remain unanswered.

The quality of the hats is truly amazing, but the service and communication unfortunately are not. It’s very disappointing that such a personal and expensive order is handled this way. I hope this review finally prompts a serious response and that they deliver what was promised.

"Why Hats es un negocio confiable y probado. He pedido 2 sombreros y he recibido un servicio excepcional. Siempre es un placer."

⭐️⭐️⭐️⭐️⭐️ A Master of Hat Design — The Best in Spain

If you’re looking for a truly exceptional hat designer, look no further than WHY Hats in Spain. Known for creating iconic pieces for celebrities like Johnny Depp and Furtus, their work speaks for itself — but experiencing it firsthand is something else entirely.

I reached out for a custom hat to represent my new barber studio in Naples, Florida, and the result blew me away. From the very first FaceTime consultation, Genis was attentive, creative, and incredibly detail-oriented. He understood exactly what my brand needed and translated that vision into a hat that feels unique, meaningful, and absolutely premium.

The craftsmanship is flawless, the fit is perfect, and the overall experience — from communication to delivery — wasn’t just good… it was amazing. The hat has already become a defining piece of my brand identity.

I can confidently say that I highly recommend WHY Hats, and from here on out, I’ll only trust them to make my hats.
Hands down the best hat makers in Spain.

Después de pedirle dos sombreros, decidí hacer la formación de Hat Mastery y estoy super contento, Genis explica todo con detalle a la perfección. Gracias!

Everything about Why Hats shows exceptional quality. The caps are amazing, the T-shirts have the perfect weight, and the bandanas are great. But without a doubt, the real stars are the hats — the best I’ve ever had. Super comfortable, with a stunning design… just perfect. You can really feel the care, dedication, and passion that Why Hats puts into every detail. Totally recommended!

El mejor sombrero que me he comprado nunca.
Acabados increíbles, buenos materiales… La atención fue perfecta y muy flexible a algunos cambios que quise aplicar a mi sombrero.

Repetiré!

I ordered a custom hat. First off, I am in the United States, so for me this was my first experience doing something so elaborate over seas. This was also the first time I’ve ordered a hat of this style. From the start Why Hats listened to my idea and made me feel like I was apart of the process. It was comforting knowing this level of customer service.

Me encantan las gorras y con Why Hats estoy conociendo el mundo sombrero que es otro nivel..
El arte y el don de Genis es extraordinario, verlo trabajar y disfrutar de lo que hace es Inspirador..
Muy recomendable tanto el ser humano como el profesional

En Why Hats atienden los detalles para crear un sombrero mejorando tus expectativas, sin duda crearé aquí mi siguiente sombrero.