Great service! The price was good, trampoline installation ridiculously quick, communication of what was happening good too. Point to note is you can't choose a date/time slot for delivery when acc... Voir plus
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Great website and all the accessories in stock for my nephews birthday present. Delivered next working day as promised by the company’s delivery company. Regards the product a BERG Biky balance... Voir plus
Purchased a balance bicycle for our Grandson’s Birthday. Excellent service from start to finish, delivered safely and on time. Bicycle is well made and well received by our Grandson . We would not... Voir plus
What an incredible family-team at Wicken Toys! Firstly I would recommend visiting their showroom near Milton Keynes as the array of kids outdoor toys is incredible and great to see/test many of them i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Wicken Toys was established in 1992, we now have the largest outdoor dispaly site of childrens outdoor play equipment in the UK! Please come along and let your children try before you buy. We stock metal and wooden climbing frames, swings, slides, trampolines, go karts, pools and many more fun outdoor games.
Wicken Toys Ltd Details
Écrit par l'entreprise
- Great Customer Service
- Call us free on 0800 587 1066 We answer the phones: 8am - 6pm Mon - Fri 10am - 5pm Weekends
- Biggest Display in the UK!
- There is no where else in the UK that has more climbing frames, trampolines or swing sets on display, we have the biggest display of outdoor play equipment in the UK! Whether you are looking at a trike or an expensive climbing frame, you can get an idea from looking at a picture on a web site but you can not beat actually seeing it and even giving it a shake to see how sturdy it is. We leave you alone while you look and try the different items but we are available if you do have any questions or would like any help but we will not chase you around while you are looking.
- Free Delivery over £120.00
- All orders over £120.00 FREE delivery. All orders up to and including £120.00 delivery charge £4.95.
Coordonnées de contact
Whittlebury Road, MK19 6BJ, Milton Keynes, Royaume-Uni
- 01908 571233
- sales@wickentoys.co.uk
- wickentoys.co.uk
Visit Our Display Site
4,9
Excellent
7 k avis
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Great customer experience
Bought the plum treehouse which is amazing! Best deal was from Wicken toys and loved that they do their own deliveries so no complications with having it delivered and no missing or broken parts! Delivery driver was great and put it round the back garden as requested in a safe place and they came when they said they would with communication. Thanks will order from you again!
11 mars 2025
Good communication
Despite there being a manufacturing problem with the item ordered, the team at Wicken was very good at resolving this and keeping me informed.
8 mars 2025
Brilliant company
Brilliant company. Zero hassle. Ordered at a good price and delivered promptly within the timescale stated.
22 mars 2025
Outstanding
The simplicity from ordering, safe delivery to my Grandson's home, secure drop off outstanding service.
The climbing frame has now been put together, easy task, no missing parts, or any damage. Son in law informed me sturdy. Well made.
16 janvier 2025
Great quality product
Really lovely quality product. Arrived quickly, with good communication re delivery. Easy to follow instructions to assemble. Very happy.
15 mars 2025
Fantastic Service
Quick delivery by a very friendly driver. Easy step by step instructions for assembly. Very pleased with the product. Definitely recommend this company.
24 mars 2025
Avis spontané
Prompt delivery and delivery guy…
Prompt delivery and delivery guy advised how to set up the trampoline
9 mars 2025
Quick delivery
Quick delivery, very nice person, called me let me know it has been delivered. Item is good. Just need to varnish it to preserve long term.
8 mars 2025
Brilliant service and the scooter will…
Brilliant service and the scooter will be a great hit with my Granddaughter.
6 mars 2025
They delivered the wrong toy to us
They delivered the wrong toy to us. Fortunately they did pick up that fact after another customer complained they had received our grandsons toy. I hadn't opened it.
The frustration is being left a voicemail saying can we deliver the toy tomorrow but we will only leave it if we can pick up the one they incorrectly delivered.
They blamed the delivery company when in fact the package delivered to me had my name and address.
Personally I find that misses the point and is insulting. They hadn't delivered what we had paid for and then setting an undertone of threat on us - you dont get what you paid for unless we get ours back. Not great.
It also took a week to deliver which was to suit them, not me and not any offer of compensation. Price was average so I won't be buying more from here based upon the attitude.
4 mars 2025
Réponse de Wicken Toys Ltd
Hello Michael,
I apologise that you had the wrong item delivered. It was entirely our fault as the warehouse put the wrong label on the wrong box. We cannot blame the delivery company for that as they do not label the boxes, they pick up the box’s with the labels already attached.
This was identified when another customer notified us of the error. It was at this point that we investigated the issue and contacted you to advise you of the mistake. You had received the item but were unaware that it was the wrong item. I believe you said that you needed it for the 28th March, so we had until then to swap it over which meant that we could do it when we were next in your area. Luckily ou have been well prepared and ordered with plenty of spare time. Good for you, so many people leave it until the last minute!
l can see that we left you a voice mail on 20th March at 10:04 am asking you to contact us as we were in your area on 21st so we could swap the items, we also sent an email.
We then left another voicemail at 16:46, before we closed at 17:00 advising that we would call in on 21st but we would not be able to leave the item without knowing that you were going to be there to make the exchange and we advised that the driver would be there between 8:30 and 10:30.
We apologise if this sounds threatening it was certainly not intended to make you feel that way. When we deliver in our own vans, we do not leave anything on a door step unless we have been in contact with the customer so that they know it is coming as this can create other issues.
We hope your grandson enjoys the Go kart.
Kind regards
Wicken Toys
Excellent service from start to…
Excellent service from start to finish... own company delivery set up which was great.
28 février 2025
Swing when you are winning
Quick delivery, good price, great product.
Kids love the swing.
13 février 2025
Super efficient service , quality product and amazing price ,i will shop again in the future, thank you.
Super efficient service, quality
19 février 2025
Excellent service.
The delivery man called to apologise and let us know there was a problem on the motorway and they would be later than expected. Apologised again when they arrived. Lifted the box into the house and explained if there were amy problems, whatsoever, to let them know and they would sort it. So polite, knowledgeable and sincere. The product is fantastic!
12 février 2025
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