Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

A painless process to install the equipment sympathetically to my property. They have transformed my wifi throughout my house. Follow up on issues, has been swift and effective - even in the evening... Voir plus

Noté 5 sur 5 étoiles

What a great job. Steven sorted out our wired network taking a feed from our VirginMedia router into two separate offices and also left scope to increase the network in the future. Nice tidy job, and... Voir plus

Noté 5 sur 5 étoiles

Steven did a wonderful job installing WiFi into our garden summerhouse. He was very polite and professional and really took his time to make sure the cabling was as neat as possible and everything was... Voir plus

Noté 5 sur 5 étoiles

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Assistance et services informatiques
  2. aussi dans
  3. Société domotique

Écrit par l'entreprise

Struggling With Poor WiFi? Kiss Your WiFi Problems Goodbye With Our Money Back Guarantee WiFi Service. We offer fixed fee Wifi services covering both domestic and commercial customers all over the south east of England.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

270 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(270)

30 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Outstanding service from WifiHeros

Outstanding service from WifiHeros! They truly went above and beyond to make sure our home has excellent WiFi coverage in every room. From the very beginning, they were honest, knowledgeable, and completely transparent with pricing—no surprises at all. They took the time to explain everything clearly and made sure the setup was perfectly tailored to our home’s needs. The difference in our WiFi performance is night and day. If you’re looking for reliable, professional service and great results, I highly recommend WifiHeros!

26 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing team

Amazing team, communicated well when I first used their services 7 years ago and was very pleased to see some of the same team back out. Really polite lads and great company to work with and have already recommended to my neighbour and family member refurbish his home

12 janvier 2026
Avis spontané
Noté 2 sur 5 étoiles

Be very careful as you proceed here.

Be very careful as you proceed here. I had brusque, even vaguely threatening-toned calls and texts after writing for Trustpilot that my experience had been unsatisfactory due to this person's hard attitude in dealing with me. This company's own operatives are aware that head office coerces reviews they seek from customers and are not always as they appear.

26 décembre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

We’re sorry to hear that you were unhappy with your experience and appreciate you taking the time to leave feedback.

For clarity, our records show that you were contacted several times regarding an optional management service linked to your account. On each occasion, you declined to renew the service, which we acknowledged. However, the service remained active while the account was over three months overdue, and you were made aware that continued non-payment could result in suspension.

Unfortunately, as a business, we’re unable to keep unpaid services active indefinitely. The suspension of service was carried out in line with our terms and conditions, which apply equally to all customers.

We strongly refute any suggestion of coercion or inappropriate conduct. Our team’s intention is always to communicate professionally and transparently, and we take all feedback seriously.

We regret the inconvenience caused and are happy to review the matter further if you wish to contact us directly so we can look into your account in more detail.

Noté 5 sur 5 étoiles

Efficient & knowledgeable service

Excellent service and response from Wifi Heroes. From our initial enquiry, Barry was booked for a couple of days later for an assessment. He spent a couple of hours at the property and gave us clear advise for our poorly connected area. Installation was booked for just over a week later and the lads helped us get all our appliances connected & only left once we were happy. Highly recommend. These guys are super efficient and knowledgeable.

21 octobre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Wifi Heroes, from Barry's assessment to the final installation. We're dedicated to providing excellent service and ensuring our customers are completely satisfied with their connectivity. We appreciate you recommending us!

Noté 5 sur 5 étoiles

Excellent service fitting and then…

Excellent service fitting and then continuing to provide support for new 3G sim card based wifi system. Now have 80-120 mb download speeds which works vs the old BT system which got 3mb and continually dropped out!
Samuel, Barry and Ash did a brilliant job and the service was worth every penny. Wouldn’t hesitate to recommend Wifi Heros.

21 octobre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Wifi Heroes. We're dedicated to providing excellent service and ensuring our customers are completely satisfied with their connectivity. We appreciate you recommending us!

Noté 5 sur 5 étoiles

Wi Fi - 100% improvement

I was a little apprehensive in placing the order for this wifi upgrade initially but after the first few days of operation it is proving to be “as promised”.We are in a rural location but now have a strong wifi signal all over the house and in the garden workshop (about 40 meters away), which was not previously the case. The 2 engineers arrived on time and carried out the work efficiently and politely and when the install was complete they demonstrated the signal strength in all areas of the house and workshop. I would recommend WiFi Heroes to anybody who wants to improve the wifi in and around their house.

9 décembre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you so much for taking the time to leave such a positive review. We understand that investing in a Wi-Fi upgrade can feel like a big step, so we are thrilled to hear that the system is performing exactly as promised. It’s great to know that you are now enjoying a strong, reliable signal throughout your entire property. I will be sure to pass your kind words on to the engineers who carried out your installation. Thank you for choosing WiFi Heroes!

Noté 5 sur 5 étoiles

If it’s important do it well

The engineer sent to do the job was very friendly, experienced and helpful. WiFi Heroes are not cheap but you get what you pay for. If WiFi is important to you or your business, they are a very strong choice.

4 décembre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. From start to finish they did a great job. Matt who fitted was very polite, respectful of property and a very nice man.

12 novembre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Noté 5 sur 5 étoiles

Had fibre run into an external garage…

Had fibre run into an external garage this week. No issues at all. Probably here two hours maximum and left with full bar WiFi in a spot that previously behaved like the edge of Alaska. Nice and polite bloke as well. Would recommend.

6 novembre 2025
Avis spontané
Logo de WiFi Heros

Réponse de WiFi Heros

Thank you for the recommendation. We’re glad our engineer’s expertise met your expectations and that you’re satisfied with the quality of our service. Thanks for choosing WiFi Heroes!

Noté 1 sur 5 étoiles

The contractor was sent very late for…

The contractor was sent very late for the most important work, and they didn’t follow my written requirements for a critical task. This caused unnecessary stress (they have drilled etc. so they could not easily fix it), and I had to spend more to buy more expensive adapters to make the setup work.

1 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

great service

Really good efficient service and advice, took time to explain all the issues and sorted quickly to update existing equipment, and fully tested everything before leaving. I would highly recommend as a company that cares about quality service

23 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

I would definitely recommend WiFi Heros…

I would definitely recommend WiFi Heroes. I had a problem with the WiFi in my newly built garden office. They came out within a couple of days. Steven - the onsite technician - was very helpful and knowledgable and courteous. He diagnosed the issue and installed an ubiquiti access point in our garden office which connected to our WiFi booster router via rhe existing ethernet cable. I am delighted. They were helpful both on initial contact and then on site and have quickly and efficiently fixed the issue. All for a reasonable price. Many thanks.

10 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Really really good start to finish

Really really good start to finish. Very good understanding of WiFi, pricing very good ( for good product) really good installation work, tidy and well hidden. Now have mega fast everywhere. Very nice guys too - fully recommend 👍👍

6 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

The team at WiFi Heroes were excellent

The team at WiFi Heroes were excellent.
Ash, Matt and the fellow who specialised at working at height were all brilliant. Polite, helpful and genuinely took pride in their work.
They were so respectful to my family and treated my home like it was their own. Definitely the best tradesmen we have come across.

They left the job neat and tidy. They also improvised to provide a solution when the quote was missing an item.

I would thoroughly recommend them.
They are not the cheapest but their responsiveness, knowledge and attention to detail is top class.

8 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Very impressed

Very impressed. After completing an enquiry form online I was contacted almost immediately. Berry carried out a site survey and couple of days later and recommended a solution for my Wi-Fi problems. The following week Matt and Steve arrived on time and installed the solutions. They did a great job hiding cables and left my property clean and tidy.
Very impressed from the start to finish of the project.
Good communication from the Wi-Fi Heros office too.

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent aftercare

I had my garden WiFi fitted 3 years ago. I had an issue recently and contacted them. They fixed the issue straight away and my internet is now working perfectly .
I highly recommend this business as the aftercare is excellent, fast and efficient.

31 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Good service

Good service. Installation of the cabling was done to try and conceal the wires as much as possible and that was appreciated

15 juillet 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus