Dear Marie,
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience did not meet your expectations.
For the benefit of our customers, we would like to clarify a few points regarding your return. Throughout the return process, we responded to your inquiries by email and explained our published Return Policy, including the applicable 15% manufacturer restocking fee ($21.34 on your original purchase of $142.25, which included complimentary outbound shipping). We also confirmed that there were no active senior discount promotions at the time of your purchase.
Regarding return shipping, customers may either use their own preferred shipping method or request a prepaid return label for convenience. The prepaid label is entirely optional, and its cost is deducted from the refund only if the customer chooses to use it. In your case, a prepaid return label was provided at your request.
While we would like to offer complimentary return shipping, returns involve expenses related to inspection, processing, handling, and manufacturer dropship return procedures. To help keep our product prices competitive, return shipping remains the responsibility of the customer, as outlined in our published Return Policy.
Since 2002, WigWarehouse.com has consistently applied the same Return Policy to all customers. Our policies are clearly posted on our website and are available before purchase, as well as during the return request process. We believe that applying these policies consistently helps ensure fairness for every customer.
We understand that online purchases do not always meet individual expectations, and we sincerely regret that this purchase was not satisfactory for you. We encourage customers to contact our Customer Support team before placing an order if they have any questions about products, promotions, or return policies. We are always happy to provide additional information so customers can make informed purchasing decisions.
We appreciate your feedback and thank you for giving us the opportunity to address your concerns.
Sincerely,
Customer Support
WigWarehouse.com
