Williamhbrown Avis 

Absolutely useless estate agent, making appointments for viewings, they never turn up, but nothing from whb to say why, I had to ring whb to find out.. but the final straw was that they broke the law, can't tell you how/why for legal reasons,

Avoid this agent. They are realted to Connells as investigated by panorama. Also, our own experience with them was terrible. They then sent threatening letters from solicitors to try and claim the sales fee even though they did not sell our property. Do not use. You may see a lot of "For sale" boards in the area but not many sold ones.....make up your own mind from that. If you want the stereotypical pushy dodgy estate agent, use William H Brown St Johns Colchester.

The service with this agency is awful. There is no communication from the staff. Buying or selling a property can be a stressful experience however when you have no communication from staff it makes it worse.

The recent panorama programme prompted me to write this review, WH brown appears to be part of the connels group.
We tried to buy a property through the Ipswich branch, it cost is thousands in fees after the purchase fell through.
We had our own conveyancing and a mortgage already.
There was a lot of rudeness, a lack of communication and rudeness, wanting to do a survey before completion the agents were very unhelpful in getting us access, to the point where we either completed without a survey or let the deal fall through.
We put a note through the sellers door explaining this and then received a threatening call from the agents who then proceeded to tell us that their builder mate had done a walk round and all was fine, they declined to put this in writing.
Shysters and to be avoided at all costs

Wouldnt trust the Corby branch with a doll house, let alone my actual one...

Best advice I’ll give is never ever buy or sell through this branch, im surprised they get any clients because the “branch manager” of Yeadon Thomas is the rudest person I’ve ever had to deal with. If you’re trying to sell your house with them change vendors to shankland barraclough as WH brown block sales making it difficult when it doesn’t need to be. Shankalnd barraclough treat you like a client.

We had our home valued by William H Brown (Long Sutton) Since then they have bombarded us with unwanted sales calls.

We have asked on at least 10 occasions to no longer be contacted which they assure us wont happen again, only to be contacted a few weeks later by a different person.

This has been going on for about a year now and they are still ignoring our requests to no longer be contacted. It is straight up harassment at this point.

I would highly recommend everyone avoids this company.

This relates to the Pudsey Branch.

Most staff were unhelpful and rude, which we put down to us being first time buyers. At initial stages of the house purchase I feel that they didn’t take us seriously and didn’t even bother returning phone calls when we were putting offers in.
Hazel was the only staff member at the pudsey branch we felt wanted to help us. she was polite, helpful and so kindhearted. We want to thank her so so much for all her hard work with our stressful house buying process. We wouldn’t have been able to do it without her.

Arin and Stacey thank you for the help and support throughout.
Arin was polite and was able to run through any queries which I had. I can say that it was a smooth process and without encountering any difficulties. I can highly recommend Arin and Stacey at the Wibsey Branch.

This relates to the Huddersfield branch …We sold our house a few months ago and the service we received was appalling.
I could go into so much detail of how bad the whole process was but to keep a long story short they were excellent for us up until they have your money.
The stress and pressure put on us because of the poor service was awful: I have waited a few months to calm down but still wanted to make sure other people don’t have the same experience.

Alan Abdah showed me around a house in The Willows in Stevenage and while the house wasn't for myself or my partner, Alan was fantastic. He answered any and every question we had, he was incredibly polite and professional and represented William H Brown excellently. Whilst the house wasn't for me, the service Alan provided was second to none and would absolutely recommend him to anyone looking for a property.

We made the unfortunate decision to go with the Ely branch to sell our home, that was the first mistake!!.... they just could not put right, all that was wrong with the write up, description of our home/photos etc that was needed to sell our property.... we signed a contract to use their services for 20 weeks, but because of our complaint, they cancelled our contract immediately.... never will we use this company again....

Buster Made the Impossible Possible!
From start to finish, he went above and beyond to help me secure a property—fast. I had just received a job offer in Norwich and needed to move within three days, which seemed impossible given my previous experiences with other letting agencies. But Buster made it happen effortlessly.

His professionalism, speed, and genuine dedication to helping me were unmatched. While others gave excuses or delays, Buster worked tirelessly, taking extra time to guide me through the process and ensure everything was done quickly and smoothly. Thanks to him, I got the keys to my new apartment in record time.

Beyond his efficiency, Buster is simply a joy to deal with—friendly, positive, and always willing to go the extra mile. His kind of service is rare, and I genuinely believe he is one of the best in the business. If you’re looking for a new home, do yourself a favour and ask for Buster. You will not regret it.

Buster, you are a great person—thank you for everything!

Saw a property i wanted to view,rang the office to book a viewing,but no one answered,tried again twice but still no answer so i left message to give me a call.I rang the office at 16:40,the website says office open until 17:30.No one called me back so i rang again and this time managed to make a viewing appointment.Viewing was ok.on time all queries answered.I am still waiting for a call regarding any feed back after viewing the property.It has been six days since the viewing.A totally unprofessional set up.Will be emailing their parent company

I was pleased when W Brown originally came round to assess the house to put it on the market.

I then got the description to sign off. It was totally inaccurate - giving me 2 extra rooms that weren't there, incorrect flooring and extra sinks in the bathroom. The floor plan was faulty too.

When I pointed this out, I got no apology just a parting of the ways.

They got angry at my 80 year old grandma for using someone more reliable and they didn't like it at all, they slated the pictures she used saying that they were awful, threatening her saying that the house won't sell and slating the other realtors we used, when we didn't want to talk to them they said that they would call us back this evening instead, blocked their number straight away for very threatening language

Joe was very professional when valuing. Provided lots of useful information for my future move . William H Brown - Lowestoft .

Nothing to dislike. Just a cautionary tale that I think everyone should be aware of. Lovely lady came to give me a valuation. She told me I should expect between 220000 to 225000 if we had the right people viewing. I went with a different agent and just completed at 255000

Poor communication, no consistency in information between employees, you have to constantly chase them for follow-ups - just generally very poor service.

They know that the rental market is tough and a property will always be filled, so they just don't care. Every time I was actually in their Norwich office, I saw or heard them arguing terribly with customers over the phone and then laughing about it afterwards.

Seems like such a toxic environment, and certainly not who you want to be dealing with when you're in the vulnerable or sometimes desperate situation of trying to find somewhere to rent. Avoid, if you can.

Williamhbrown helped us to find our dream home so quickly , great communication , amazing… nothing to complain about! Excellent! 5***** Thank you D&I