Williamhbrown Avis 

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Lincoln Branch - No communication despite repeated apologies. The house has now been on the market for 9 months without even being viewed, as they seem to be doing absolutely nothing to sell it.
Quick enough to take your upfront money.
Stay well clear!!!

I am happy to recommend William H Brown's Broxbourne office. In a difficult market they had our property under offer in less than four weeks. Despite a few unexpected twists along the way they managed to negotiate us to a successful completion expertly. Their communication was good and we felt well supported throughout the process. Overall I was very happy with the service we received.

I had a terrible experience using William H Brown's Doncaster branch for the sale of my late mother's house, which completed on 17th July 2026. Dealing with an estate during a time of grief is incredibly difficult, but this agency made the process significantly more stressful due to poor communication and a total lack of transparency.
First, they heavily inflated the initial valuation of the property by £10,000. Second, and most critically, they completely failed to pass on vital material information regarding the buyer’s finances. The buyer's mortgage provider (Santander) capped their offer at £120,000, placing the entire sale in jeopardy.
William H Brown failed to inform us of this massive hurdle. If it hadn’t been for the proactive help of our friends and neighbours who found out and alerted us to the mortgage issue, we would have lost the buyer entirely.
It is shocking that a corporate estate agent can take a full fee after acting with such gross negligence. We have launched a formal complaint with the Branch Manager, Nick Walsham, and if necessary will be pursuing this through The Property Ombudsman for a fee refund and compensation for the severe distress caused. Prospective sellers, especially those handling sensitive probate properties, should look elsewhere.

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Highly dissatisfied Harlow branch
Staff are rude unprofessional lack of communication all because I asked for my property to be taken down from right move Been told by Cian this evening he’s on his own and he can’t do it
Seems like you just get mucked about and then it’s not in their interest to sell the property And to top it all off, you have to have a go at them for leaving lights on in the property for days on end it’s not their electricity bill

Personally after my experience with William H Brown Doncaster I would NOT recommend this estate agents to anyone.
Communication isn't great only had 2 viewings in 10 weeks your emailing or calling them all the time to get any updates but the cherry on the cake is when you've asked them to do the viewings and they employ people who then show the prospective buyers around only to then start telling them outside my front door about a development they look after that has all sorts of features compared to mine and even names the development and the area and goes on to say how lovely it is and basically plugging the new homes when its my home they are there for trying to sell to the people they are showing round VERY UNPROFESSIONAL 😡 needless to say with the evidence I held I insisted on my contract being terminated early so I can find another estate agent and if I could have given 0🌟 that's what they would have got

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

We decided to use W H Brown Barnsley after assuming a large established company would work well for us, how wrong were we! 1st viewing neither viewer or agent showed up, no call or explanation. After ringing the office and getting shouted over when trying to speak, we were assured this wouldn't happen again. Next day 2 more viewers again no agent in site, kept waiting for over 40 mins. Rang the office to be told agent was running late, they never came! Fortunately we were within the 14 day cooling off period and after reading the reviews on here we decided to cancel. Next day my husband is getting calls threatening us with court action if we sell to any of the buyers they put forward, bearing in mind we only have there names, no personal details and they never even set foot in the house, which wasn't even listed online yet! Absolutely disgraceful behaviour. When a company is ran solely on making money and hitting targets you know youve chosen the wrong one. Please people DO NOT USE W H BROWN. These reviews say it all.

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

All round I regret choosing them to sell my property and I'm stuck in a 20 week contract with them now with no way out of it.

Luke and the team at William H Brown Faircross, Barking, Essex helped make the whole process of selling seamless. So helpful, honest and professional. Thank You.

If I could put 0 I would, I have never dealt with anyone (Jess, Mexborough shop) so obnoxious and rude. Not been helpful, respectful or informative, not only to me but other parties. Went into shop and she was laughing at me and when I said you’re rude she said and yes so what. Absolute joke a first time buyers house and still for sale due to their incompetence, even sent my grand daughter round to view it because we had no response. They never answer the phone to us the sellers so god help the buyers. Avoid at all cost!

This is the Spalding branch..!
Well, was okay until we signed on doted line and paid over the top (supposedly reducing our final costs on sale of property), to advertise our property when it went to dreadful service.
We had put offer on a property they were also selling, and was told had a good chance as nobody else had offered asking price.. (We found out it went to someone else, not by agency telling us, but seeing it removed on Rightmove..
We have requested numerous times that they contact us as our property isn’t listed properly still, and it’s been on a year.. Our calls or emails are never returned, and they fail to answer the phone when I try to call them..
They are by far the worst estate agents I’ve ever seen…

Absolute pests none stop calling and emails even more so after I said not using them to sell my home AVOID unless you like constantly being bombarded by calls and emails

I have been very disappointed with the service I received from William H Brown while trying to sell my flat.

Communication was poor throughout the process. On several occasions I was unable to get through to the office, which may have resulted in missed opportunities with potential buyers. I also had to chase staff to ensure my property was listed on the additional platforms that had already been agreed and signed for.

Selling a property is stressful enough without having to constantly follow up for updates and basic actions. To make matters worse, I had to send the same email three times before receiving a response.

After reading other customer reviews and reflecting on my own experience, I lost confidence that William H Brown was in the best position to secure a sale for my property. As a result, I decided to withdraw the property from the market.

Unfortunately, the level of service and communication fell well below my expectations, and I would not recommend William H Brown based on my experience.

We used William H Brown Doncaster to view some properties they had for sale. We had an initial phone call with a sales advisor and all seemed really hopeful & positive. That’s when it turned around quite quickly. I visited the branch to get some further information & nobody was particularly quick to come & speak with us, and felt they couldn’t wait to get us back out the door. The customer service left a lot to be desired. I had been warned by friends they can be hit n miss. But this was truly a letdown. Communication was poor!!

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.