Williamhbrown Avis 

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Kind Regards,
Hadeel

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.
But unfortunately the Connell Group who deal with sending out rental payments are absolutely terrible started off well on rent payments on time but after 6-7 months Iam constantly chasing for my rent not being paid on time.
So unfortunately at some point if this doesn’t get sorted I will have to leave.
They have a 2 day rule in which you are suppose to receive your rent, but they don’t keep to it this is Connells that is, and to make any complaint about this process you have to put it in writing to Connell Group who deal with rental payments going out and clearly can’t seem to do their job and keep to their own time line. Connells ensure they take it on time and take out their cut but just can’t seem to satisfy landlords and ensure they get their rent in time.
As I say I have only good things to say about my letting agent who has done his upmost for me, it’s the payments which seem to be causing the issue.

I have had my house for sale with them for 20 weeks (crossgates/Leeds Branch) and it has been the most painful 20 weeks of my life. They have lost me 2 sales on my house due to lack of communication - I should really seek compensation as they have cost me thousands. Unless you want to have yours and the buyers time wasted do not use!

We entered a contract with Northampton branch, Bridge Street, around start of April and immediately after it seems all the team left and a new one came in. After a long time with no information about the process, we had to chase them to be told about the new team and how they were getting their bearings still. We ended up getting an offer and accepted it around August and since then had to continuously chase them to get any updates. Finally exchanged in December. After all the process was completed through solicitors WHB remembered they were missing a fee payment and then decided to actually communicate with us. Funnily enough, until then it was always us going after them. Horrible communication, no care for sellers. Do not recommend at all. Honestly, they made a lot of money with zero effort and zero care.

The whole team in the Hoddesdon branch managed my sale brilliantly and actively helped to find us our new family home. Really grateful to Rocco, Matt and Gary for all their hard work, friendliness, advice and communication from enquiry up until completion and would highly recommend their services.

Rang up to rent a house out no one picked up phone so left a message no one called back .
Then got through a few days later and they said will pass on to rent team , guess what no one called back . Awful company avoid , I see why they have 2 out of 5 on reviews and that’s too much .

I have sold and bought many houses over the years and the service I got from William H Brown in Nottingham was shocking. Communication was extremely poor, Over valued the property despite saying it will sell very quickly. Photographs were awful and had to be re taken. Contract 20 weeks and I couldn't wait to leave. They managed 3 viewings in almost 6 months Moved agent and the service I have received is totally different and have several viewings booked in one week I would not recommend them at all

Verd bad service

Avoid William h brown letting at Dereham branch. Filled an application to rent a property. Landlady came to my house to visit and meet us. The landlady left saying as far as she is concerned it’s our house. Booked a viewing with the landlady. Only to be told William h brown had taken an application and was viewed weeks ago. But nobody told us this. We found out that William h brown discriminates people they don’t like. They give incorrect information to landlords. They lie to customers. They believe that we are poor and won’t pay the rent. Before any checks. Little did they know I could afford to buy the property. Which they would have known if they had carried out checks. I own 2 properties all ready. That are rented out.
But because they never checked. They wouldn’t have known. Because they think I’m poor. I don’t want to purchase another house just rent with my new family until I know everything is going good. Then I’m looking to purchase. But not from William h brown. Fact.

Rude and very arrogant,no way to treat customers this way,no communication what so ever,they just do what they want,and I am talking about the Peterborough branch,but considering the reviews so are the rest of them.Do not deal with them as they are a waste of time.Trying to sell my house prooved to be near impossible,thank goodness for Thomas morris ,very good bunch of people and very kind.

The service I received from all the team was amazing but a special mention to Joanna & Braid who went above & beyond & are both an absolute credit to William H Brown Dewsbury branch, Efficient, Friendly, Knowledgeable, Nothing was too much trouble. Highly recommend 👌

People should avoid SEQUENCE like the plague, as what they (you) don't realise is that they are owned by Connells, who are owned by The Skipton Building Society, and as such operate (now they have bought Country Wide) a corporate monopoly, is what they thrive on, but don't, yet, have. What they do is have the longest tie-in contracts for sales, of 20 to 30 weeks! These are excessive, and you should, when selling, never, ever enter into anything so long! They also claim to only offer 1.5% agency commission, when most agents will over between 0.5% and 1%. So, negotiate! Your tie in, for sole agency, should, ideally, be 4 weeks, and 4 weeks notice. Some will try to keep you for 8 to 12 weeks, but you can get this down to 4. You can serve notice the moment you begin, so there isn't 8 weeks, just 4. If you go multi, and have another or other agents, do NOT listen to SEQUENCE, as they will try and make you pay an up front fee. DO NOT PAY ANYTHING. This fee, around £500, is only removed from the final statement, IF you stick with them, and they could be useless, hence not wanting a tie-in tat is excessive in the first place! State, ''I will go elsewhere''. They also, now, attempt to charge a money laundering check fee, and will try and charge this upfront, too, usually £99 plus VAT! Refuse this nonsense! They, as with all agents, can and should apply this fee as part of their commission, only payable upon completion! Their reason? Again, to make you feel you have to stay with them, even IF you are unhappy, as you have paid money up front! Next, be aware that William H Brown, as with all the brands they have bought, are run by management; an area manager, a branch manager, and above that little lot, another manager! They, and their staff, are given targets! They MUST get X number of properties on their books per month! If they achieve their targets, they get pay-outs! Not much, but they get it for each unit, and so a member of staff can start to earn commission even without selling a house! They earn much more: every mortgage appointment, they get a slice, ever referral to their legal panel, a payment, every survey booked, a payment, and they even get payments for an instruction, and (this is the worst!) they receive payments IF they manage to persuade you to drop the price!!! This whole 'up-sale' usage is something the Ombudsman should have dealt with years ago! It is unfair, as the public just don't know about it! It also means that some agents, under the Connells and SEQUENCE banners, operate unfairly, whereby the people who view are the people who take out their products; an agent can earn more in a mortgage commission than from a sale! So, all of you out there, only use them IF you understand their con tricks, and ONLY if you manage to get a short tie in, decent commission rate, and don't agree to their attempts to bring your selling price down!

Recommending Gilson Gray Solictors in Lincoln for conveyancing without doing due diligence checks before doing so! Please avoid both!

Thanks to Thomas Barker and the staff at the YEADON branch for finally getting our house sale over the line, despite the involvement of a pretty inept conveyancing solicitor on behalf of our buyer.
They arranged a viewing day within a week of contacting them and produced a professional online brochure. We had 3 offers from the viewing day and literally "sold" our house within the hour.
What followed was quite a long drawn out process to completion but Thomas and the other members of staff remained professional, responsive & helpful, despite my nagging :). I would definitely recommend Thomas and the Yeadon branch to any prospective clients.

I let my property with William H Brown and have been disappointed by their service at every turn.

They don't screen tenants properly. They don't inspect properties effectively. They don't liase with outside contractors and favour 'their' tradies.

When worries or complaints are raised, William H Brown's method is to ignore, ignore, ignore.

This company is truly terrible.

Peterborough branch. Dreadful experience. First buyer did not have the funds.second buyer all proceeding until William H Brown decided to show them another property ensuring they pulled out of buying mine. They then seemed totally uninterested in getting mine sold sending round unsuitable buyers. They denied their underhanded practice yet then inexplicably chose to waive the notice period! Guilty conscience! Went to City and County who were amazing and sold it before it even went online. Never use William H Brown.

The Rushden branch gave 100% selling the house. Had excellent explanation throughout with constant updates during and after house was sold. Good support from staff with an empathetic understanding of reasons for sale.

This is the most unserious company I have ever encountered in England, people, make sure you don't have any dealings with them. We applied for a property they offered, we were overbidding with prices, in the end everything was fine, we were supposedly approved, we started preparing the documents for the deal, they call us and say there is another candidate with you, the deal is falling through. Avoid this agency if you don't want to waste your time.

Despite many trials and tribulations MCCAULEY, KEELEY AND ALL THE TEAM AT MORLEY were dedicated to the sale of this property and also kept encouraging me throughout the process.