Willowbeanchocolate Avis 

122
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I don't know what more I can say about these delicious and amazing chocolates that are hand crafted by Niamh. The coconut provides a lush, creamy texture that pairs beautifully with the warmth of va... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent ordering process, ordered a box of 6 added choice of flavours in message box. Arrived quickly and well packed. Opened and look fantastic and amazing smell of chocolates. Pure luxur... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Always happy with the chocolates from Willowbean ... they're delicious and always delivered promptly, after ordering. I'd recommend Willowbean to anyone and the range of flavours, which change regula... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Beautiful chocolates, a lot of love and time has clearly gone into them. Niamh actually called me to explain that the egg I ordered wouldn’t arrive before Easter and that she only had 4 of one of the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Chocolatier
  3. Confiserie

Écrit par l'entreprise

Delicious handmade and hand decorated chocolate made in Wales UK, A small business with only 1 staff member operating from home


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

122 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(122)

97 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

It may be that my taste has changed…

It may be that my taste has changed over time but I found your chocolates far too sweet. Everything else was excellent - packaging, presentation, appearance - but I could only manage one chocolate, sorry! My husband seemed happy with them, however, and has finished the remaining five.

6 février 2026
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Réponse de Willowbeanchocolate

Thank you for your feedback Susan x Unfortunately, chocolate usually is sweet. My fillings are not usually any sweeter then normal chocolate is but with the citrus blends i do add a little more honey for example to balance the sourness - but I don't believe that it makes them too sweet? Perhaphs you might like to try the dark chocolate ones in future? dark chocolate is a bit more bitter and less sweet, it might suit your taste a little more :)

Thank you x

Noté 2 sur 5 étoiles

Chocolate decent but poor assortment.

The chocolate is decent but customer service stinks as does the assortment. Purchased the 24 box assortment but they only included 6 flavours in the box which meant 4 of each flavour. In my box, it looked like they were trying to get rid of the poor selling flavours. Showing very few of the ones online and they included two different versions of cherry and two different versions of chilli/pepper and if you don't like that (which we don't) it is tough luck. You expect to get the odd flavour you don't like but when they only give you 6 choices, you have a lot of pieces you don't like. When contacted, customer service more or less said tough. If you have to buy, don't go for the large assortment.

14 février 2026
Avis spontané
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Réponse de Willowbeanchocolate

Dear Jason,

Thank you for taking the time to share your feedback.

As noted on my website, the assorted boxes contain a minimum of six different flavours. As a small-scale chocolatier, I do not always have more than six varieties available at any one time, and the selection reflects what is freshly made and in stock each week.

I am sorry to hear that you were disappointed with the selection you received. As the flavours included are a weekly assortment of what is available in the shop, I was unfortunately unaware of your dislike of cherry. Had you contacted me in advance to request its exclusion, I would have been more than happy to accommodate this.

Each assorted box includes a combination of some of my newest creations alongside established best sellers. I aim to provide a balanced and interesting variety, occasionally incorporating more unusual flavours. These are by no means poor sellers—most varieties regularly sell out before the end of the week.

I did offer to refund the cherry chocolates that were not to your taste, and I am sorry that you felt my customer service did not meet expectations. I made every effort to respond promptly, including taking time out of my weekend to address your concerns and find a suitable resolution.

Kind regards,
Niamh

Noté 5 sur 5 étoiles

Beautiful works of art chocolates…

Your beautiful works of art chocolates are deliciously stunning and delightfully yummy 😋 😍

1 février 2026
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Réponse de Willowbeanchocolate

Thank you so much Gloria! x I am SO pleased you enjoyed them! x

Noté 5 sur 5 étoiles

Creamy Coconut & Vanilla - Jameson Whisky and Coffee

I don't know what more I can say about these delicious and amazing chocolates that are hand crafted by Niamh.
The coconut provides a lush, creamy texture that pairs beautifully with the warmth of vanilla, creating a comforting flavour profile. The smoothness of Jameson Whisky brings depth and warmth, while the coffee adds a layer of richness and boldness.

1 février 2026
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Réponse de Willowbeanchocolate

Thank you so much Michael, I am so glad you continue to support me and enjoy the treats! x

Noté 5 sur 5 étoiles

Special Treat

Beautiful chocolates that taste divine.

25 janvier 2026
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Réponse de Willowbeanchocolate

Thank you so much Elosie, I am so glad you enjoyed them! x

Noté 5 sur 5 étoiles

So impressed

Beautiful hand painted chocolates! Well packaged, arrived promptly, and in perfect condition.

24 janvier 2026
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Réponse de Willowbeanchocolate

Thank you so much Alastair, Its wonderful to hear you enjoyed them! x

Noté 5 sur 5 étoiles

Chocolate to Live for

These chocolates are in a lovely hardy box.
On opening, they are a feast for the eyes.
Beautifully prepared, shiny glossy perfection. Colours and decoration are beautiful and understated.
Then the taste test. Heaven in a chocolate.
I am not a chocoholic, but despite trying hard, I could not stop at one.
It is not just the chocolate that pulls you in, but the excellent fillings
I can't find fault with these excellent little treats

30 janvier 2026
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Réponse de Willowbeanchocolate

What a lovely review!! Thank you so much Julia, I am so thrilled you enjoyed them! x

Noté 5 sur 5 étoiles

Ordering was easy

Ordering was easy. Box of chocs arrived safely 4 days later as it was a weekend

24 janvier 2026
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Réponse de Willowbeanchocolate

Thank you so much Martine, I am really glad they arrived safely for you to enjoy! x

Noté 5 sur 5 étoiles

Fantastic chocolates.

Fantastic chocolates,I continually search for excellent chocolates and these are the best so far.

19 janvier 2026
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Réponse de Willowbeanchocolate

Wow! What a lovely compliment! Thank you so much Mark, I am so glad you enjoyed the chocolates! x

Noté 5 sur 5 étoiles

The packaging was delightful

The packaging was delightful, and delivery was prompt. The chocolates are not only stunning but also boast delightful flavors. Eager to sample even more!

23 décembre 2025
Avis spontané
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Réponse de Willowbeanchocolate

Thank you so much Kathy, I am glad you like my chocolates and the different flavours! x

Noté 5 sur 5 étoiles

Beautiful and delicious vegan…

Beautiful and delicious vegan chocolates with Barti Rum and pistachio. What an exquisite treat. I could not tell they were vegan.

12 novembre 2025
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Réponse de Willowbeanchocolate

Thank you so much Victoria! x I am always trying to cater to all diets/lifestyles to give the best tasting chocolate i can to everyone, I am glad you liked them! x

Noté 5 sur 5 étoiles

Delightful chocolates in a rainbow of flavours

I've bought chocolates from Willowbean multiple times, and while each time the flavour is something new, they are constantly a delight! Some of the best chocolates I've ever tasted without a doubt, and I'm always excited to see what creative flavour mixes I'll get in my box!

11 novembre 2025
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Réponse de Willowbeanchocolate

Thank you so much Gwenno, I am so pleased you enjoy them and its such a compliment to hear you continue to enjoy them! x

Noté 5 sur 5 étoiles

A really special chocolate treat ⭐️

A really special chocolate treat for the eye and then the taste - amazing!
A super treat for yourself or family, friends!
Go on, treat yourself! ⭐️⭐️⭐️⭐️⭐️

3 novembre 2025
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Réponse de Willowbeanchocolate

Thank you so much Joy for your lovely review!

Noté 5 sur 5 étoiles

Excellent

These were a birthday present and arrived on time.
Daughter in law loved them

3 novembre 2025
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Réponse de Willowbeanchocolate

Aww! Thanks so much Linda, I am so pleased she loved them!

Noté 5 sur 5 étoiles

The most fantastic chocolates

The most fantastic chocolates. Every one was a work of art and a taste sensation. Safely packaged for the journey and arrived promptly. I've already pre-ordered my Christmas box.

10 novembre 2025
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Réponse de Willowbeanchocolate

Thank you so much Emily! I have already been working on the special Christmas boxes and I really hope you enjoy them in December! xx

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