Window Nation - Boston Avis 

Windows Nation has a great product but the miscommunication and/or lack of paying attention between the warehouse and installation coordination caused them install the wrong style window even after I reconfirmed the style over the phone a few weeks before the installation took place. Communication with the warehouse head was also unprofessional as he explained that this "Happens sometimes" which I found was dismissive of the issue and now I would still have to pay the full amount even before the mistake was remedied. The experience with the customer service was better but having to negotiate again for a product I initially ordered and had a contract for was not an ideal situation. The issue was remedied weeks later. Both on-site installers were fantastic and professional, but the customer service and logistics departments need to make sure orders are correct before ordering, shipping, and installing.

The sales was friendly and personable and installation was quick. It was all about what you would expect for a middle caliber window. It was my choice to go with a lower quality window due to budget constraints and I'm selling. The only complaint I can possibly come up with is that I chose to go with their aluminum clad wraps which is a thin aluminum wrap around existing exterior trim. The simple 45 degree cuts of aluminum folded down in the top fronts looks rather cheap and is not even weatherproof because they didn't seal it on the top of the windows. I don't no if this is by design but it sure seems odd that water can rain in at the top and seep down towards the window frame under the aluminum clad. Otherwise they did a good job sealing it on the sides so at least it looks aesthetically pleasing from the sides. They installed six average sized windows and one large picture window with two satellites all within 4 to 5 hours. The price was about 30% higher than I expected but that's what you get with covid prices these days. Overall I would recommend these guys if you need something done quick. As far as quality goes I think it depends on the window you choose to install.

Great experience. Professional, efficient and convenient. From start to finish. Great people to work with, Great products and services fairly prices. Highly recommend.

I started the 2nd phase of my windows. The sales man that came out was great. He went above and beyond to make me happy. Then I requested the same company that came out last time. They came before start time. I forgot and wasent expecting them. We were scrambling to get my daughter dressed for school my wife took my daughter to school I didn't even know they removed all the windows and installed them and left. I never knew they were done and gone. Not a trace of them being there except the new windows. That install crew is unbelievable. Very professional and quality workmanship. I got 1 more phase to go and I look forward to that crew 1 last time. Thank you

I paid for a complete replacement of exterior trim along with ten new windows. Came to find that they were "covering" existing trim with Aluminum. Not what I paid for, and it looks like shit. Some of the aluminum isn't even glued on like it should be causing lack of seal and razor-sharp edges. Sounded like a simple miscommunication in what the job entailed between window nation and sub contractor (I was told window nation does not use day workers, that they were Window Nation employees and a "white glove" service. The two workers left blue tape all over my bathroom ceiling and didn't finish the job as "it was getting dark, and they were already a day over schedule".
There are also cracks in the frame on the inside of two windows, and the drip cap was not replaced on several. I was told this was part of the job. The drip caps that were replaced were not covered by shingles resulting in large gaps where water can enter.
I paid MUCH more for Window Nation due to financing, warranty, and the false assumption they would do a better job than the several local contractors I had quote the job. I am paying for this mistake.
Jeremy, the design consultant, has been very helpful and communication has been great. He said he would see how much he covered for exterior trim and make it right. I am counting on him to do this, either via a partial refund, or replacing the exterior trim entirely.

We had a great experience with window nation from start to finish. We were very impressed and highly recommend this company!

Awesome people great job cleaned up everything when finished

This has been a great experience. We love the windows. The few issues we had were immediately addressed by Randy Buck. It was a pleasure working with him. Everyone we talked to were very knowledgeable and helpful. Junior, who installed the windows, was great also. We highly recommend Window nation.

Things went better than planned. Very satisfied.

Tech that came out was courteous, knowledgeable, and performed the fix in a quick and timely manner. Our slider was hard to open and close, and he fixed it and even asked if we wanted him to clean the tracks out so that it would work better.

I had 2 windows and 2 doors installed. The products were really nice. I LOVE my front door! The installers were punctual and the workmanship was very good.

The team were great communicators and the installers were polite, knowledgeable, clean and neat and very efficient.

Everything went as promised. Your associates arrived as stated they came between 7&8 started working ,stopped for lunch then continued until finished one day install cleaned up everything and left very professional and hard working. Great install team. Paul Walczak

The two gentlemen on the crew immediately became our friends. They arrived in the early morning and worked until late in the afternoon. They planned well, worked diligently. All of the removed windows were stacked at the truck, leaving their work area super clean. When the old windows were stripped, the new windows came down together and accurately installed one, by one ... one man on each side of the house. When one finished early, he started forming the trim, leaving no dead time for completed sides. The quality of their work was impeccable. If I was still in my boatbuilding business I would have hired them on the spot.

The finish was complete and impeccable. It was a joy to have them work on our home.

Our installer was great. Very professional. Very good work.

There was a big miscommunication that took over three months to get our windows. They blamed it on our HOA , but that was false. When we finally got them, they were installed quickly and very professionally. I was very disappointed however that they almost ruined my flower garden by discarding the siding around the windows all over the plants I worked so hard to have

Technician seemed very knowledgeable, professional and polite.

The door was installed.
No I was not happy with working with this company.
No I wouldn’t use them again.
I believe business is done by a phone call.
Not texts .
I believe the customer should be informed When & What time the workers will be showing up. Telling me I’m scheduled tells me nothing

Randy was excellent in explaining the products, costs, installation process and anticipated timing. The measurement technician was timely and professional. The crews were professional and workmanlike. Overall, an excellent experience.

I should give it a 4-1/2. The only problem was that they were missing a window from my order. They got the window the next day. Everything was smooth and the install crew performed well and clean up was spot on.