Window Nation - Cincinnati Avis 102

Our new windows are beautiful, open and close so smoothly. The installers must have had difficulty removing the old windows in our living room because there were numerous gouges in the surrounding wood window frames. It took months for Window Nation to schedule time to look at the damage and repair it, but they did an excellent job of completing the repair.

I called Window Nation to get "an estimate" and advised the salesperson I was in the process of getting estimates and comparisons and that we would not be making a decision that evening. This estimate took over 2.5 hours from measuring.. showing their window brand ect and FINALLY coming up with a estimate that then turned into lets make a deal to get "the best price" ?? He even phoned a friend to get a better price as there was only so much he could offer. (Please understand a friend of ours had the exact same experience). I get it he is in sales but the pressure to close was extreme and what was going to be 17K when finding out the decision was not going to be made that evening he than wrote a deal for over 30K and said the saving would be gone after he left! Needless to say the professional was gone and after taking up the entire evening he could not wait to leave. There has been no follow-up emails or calls. Terrible experience!

Installed a defective window and cracked a window. They never call you back until you locate the regional manager’s direct number. They finally fixed the 2 windows but exterior finish work is poor quality. Again, can’t get anyone to call us back. For the money spent on replacing all windows in our house, I expect better customer service.

Part of order was not correct, so it had to be reordered. Installer cracked the J channel around my door and did not inform me.

They were professional polite and did a great job of communicating everything. They left the place very clean.

The communication from start to finish was much appreciated. I never had to reach out to ask for a timeframe. The installers were professional, organized and productive. They continually cleaned up after themselves and again on the final walkthrough. In just a few days I’ve already noticed a difference. I’m so glad I chose Window Nation.

I experienced a smooth transition from purchasing, ordering and installation. The windows are more than I expected. They are clear, warm and less outside noise. Brock Smith Window Installation provided fast, efficient, friendly and expert installation of my windows. I would have them to my windows again in the future. Thank you Window Nation.

The sale person was very knowledgeable, had examples of glass panes, and was not pushy. The installers were excellent, worked the whole time, and cleanup. I can not say enough about the quality of work they did on the windows.

Very prompt and very professional

From the salesman to the installers, they were great! I got three estimates and Window Nation gave me the best offer for what I was getting. The installers were on time, efficient and courteous. My windows look great!! The reason that I didn't give them a five star is because their scheduling process is a little clunky. I'm not used to scheduling by text and it initially took days to get a response to get the measurements scheduled. I felt this process was not very professional.

Windows look great! Installation went smoothly!

Great windows, pleasant, professional installation by Brock and his crew.

The initial install was not done correctly and the installer left a large amount of scrap that had long and sharp components from the original windows. 3 of the replacement screens were too small and had to be replaced. A total of 4 visits by the Window Nation repair team were required over the period of over 2 months to finally fix the issues, which were resolved. The windows look good now, but it was a much more painful process than it should have been. I was also told I would receive a restaurant gift card, which I never received.

Allen was very informative and answered all my questions. Was as careful as could be inside and outside due to the weather conditions. Installers worked steadily until all three windows were installed. Was pleased with their work.

The window installers arrived on time. They did a nice job of explaining how the windows would be installed and completed the installation process. Afterwards, they even performed basic clean up before leaving our house. We’re happy with our new windows!

Awesome service from consultation to installation! The quality of the windows is superior and we are very pleased with them. We will definitely use Window Nation for our future needs!

The installers were professional and respectful of our home. They delayed the installation due to the weather which we appreciated.

Several errors with order, still to be fixed. Still waiting on final breakdown of sales for windows. The men who installed them was awesome. They were professional, explained how to operate windows, and did GREAT installing windows. The trim work and caulking was the best of have seen. The installer explained that he would document the window errors, and missing screen. I was notified the next day by Kate about the 4 windows with errors, shutters,and screen and when estimate of completion, which will be another month.