Window Nation - Detroit Avis 

DISAPPOINTED 🤬I talked to the salesman at Window Nation I pacifically and strongly said I wanted to keep the designs in my front windows, these designs made the house originality . The representative told me I could and it seems that he was telling me one thing and writing another. Unfortunately I had to work the day they came to install the windows. My daughter was home working and when she did look they were replacing the windows with plain double pane windows. She immediately called me and told me what was happening, I immediately called Mr. Trusty the sales rep and try to figure out what was going on. He then tells me that he knows no window company that can do the design in the windows and I told him I did, but why didn’t he tell me this in the first place, I guess the sale was more important than pleasing the customer. I’m am so disappointed and mad I can’t think straight. The bad part about it is that some lady called to confirm the order and the first thing I asked her was did I still have the design in my windows and she said yes. Bottom line is that always go over contract. Because some sales representative can and will be deceitful. Now I’m stuck paying for windows I didn’t even order. Be careful buyer of sale representative with the name Trusty in it, I can’t remember the woman name who confirmed the order,
Window Nation re-review your employees. VERY DISAPPOINTED!!!!!!🤬🤬🤬

My experience was mixed.

This review is based on my experience one day after the initial window installation and reflects all aspects of my interaction with the company.

The salesperson who came out for the estimate was knowledgeable, even though he mentioned he was new. Overall, the estimate process went well.
However, I did experience an issue with my $300 deposit. I chose to put $300 down and was supposed to receive an email receipt.
Later, I called to confirm that the payment had been received. I then requested a receipt three different times, but each email I received contained an empty attachment. As of now, I still have not received proof of my payment, and I was never given a clear explanation of whether my remaining balance reflected the $300 deposit.

The installation scheduling could have been handled better. The Detroit branch manager, Tom, who I understand is an independent subcontractor and not a direct Window Nation employee, called while I was away and unable to answer. In his voicemail, he addressed me by the wrong name. When he called again the following morning, I felt the conversation was rushed, and I didn't feel my concerns were fully heard. I also felt I had little flexibility with the installation date because I was told there were other installations already scheduled.

I still have Tom's voicemail.

On the positive side, the installation was completed successfully, and the installation crew was professional, friendly, respectful, and helpful throughout the process. The quality of the windows is excellent. They feel durable, operate very smoothly, and are easy to clean. I'm very happy with the product itself.

While I believe the company could improve its communication, payment documentation process, and overall customer service before installation, I would still recommend this business to friends and family because of the high quality of the windows and the professionalism of the installation crew.

They do the job very well. My criticism is with usual pressure tactics that are used to close the deal but maybe that is too much to expect.

Great quality amazing staff beautiful service very friendly and professional I love my windows I’ve gotten so may compliments on how good they look and has upgraded my home so much thank you window nation!!!