WAS Insurance Avis 

237
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

WAS made my experience purchasing a policy less distressing as my wife has breast and liver cancer, other companies flat out refused to even sell my wife a policy, but……..thank you so much WAS for co... Voir plus

Noté 5 sur 5 étoiles

Hello WAS Insurance team, We recently travelled for 3 weeks in Vietnam. The country is obviously hazardous, however we had no incidents except the luggage. My son's luggage was loaded... Voir plus

Noté 5 sur 5 étoiles

We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regula... Voir plus

Noté 3 sur 5 étoiles

Everything went well with online application. Easy to navigate. For some reason I did not receive my documents after receiving confirmation. Called your office the next day and was helped by very nice... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 27654979781

  1. Compagnie d'assurance voyage

Écrit par l'entreprise

Travel Insurance for those looking for something different. Breaking the limits of traditional travel insurance in Australia. Most Australians don't know if they've got cheap or great Insurance, this means they're often out of touch with real customers and their needs. At WAS Insurance we try to be different.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

237 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(237)

40 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

quick and easy

quick and easy, on time pickup and a smooth drive. Having control over temperature and music was perfect for the trip.

4 août 2025
Noté 5 sur 5 étoiles

Excellent support during our trip

We recently returned from a month long trip in Europe and WAS was excellent. We required both medical and flights assistance during our trip and WAS made it so easy. The team checked in with us regularly while the medical issue was being resolved and provided us with clear support when we weren't able to join our flight due to airport tech issues. Would definitely recommend!

18 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Care When It Mattered Most

We unfortunately had to make a claim after our son fell terribly ill while overseas. Having heard countless horror stories about travel insurance claims, I was prepared for the worst. But I was completely blown away by the level of service we received from WAS Insurance.

From the moment we contacted them, the support was exceptional. While we were still in hospital, their medical team provided helpful advice and checked in with us daily—always asking how our son was doing. They treated him like a person, not just another case number.

Once we returned home, the claims process was straightforward and stress-free. Every interaction reflected compassion, professionalism, and genuine care. What was an incredibly frightening experience for our family was made that little bit easier thanks to the knowledgeable and empathetic staff.

Thankfully, our son is now okay. But I will never forget how supported we felt throughout the ordeal. I am forever grateful and cannot recommend WAS Insurance highly enough. Getting travel insurance is essential—but getting it from a company that truly cares is invaluable. WAS Insurance delivers both. Outstanding.

9 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Grade A care and guidance

It's a truism that you don't really know how good an insurance company is until you need them. On this trip, I fell seriously ill, requiring nearly a week of hospitalisation. The insurer took care of everything, remained in contact throughout, provided clarification and advice around the multitude of tests and followups I needed. I could not recommend WAS enough, based on this experience and will certainly be using them exclusively moving forward (this was the 3rd time I have purchased WAS insurance but the 1st time I have needed to use it). I even received correspondence when I got back home to make sure I had returned safely, and to ensure I had the information I needed in case I required further assistance. During a troubling time, WAS were there for me, making sure I felt thoroughly supported and could concentrate on my recovery.

2 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Just returned from our trip to Koh Samui Thailand where I had a fall which required hospital attention. Hospital was excellent very thorough and efficient. Travel insurance was very easy to negotiate they confirmed claim within a few hours of submitting claim and confirmed acceptance of claim within two days with money in our bank account. Will definitely be using them again.

26 mai 2025
Avis spontané
Noté 2 sur 5 étoiles

Initially when I purchased my policy in…April 2025

Initially when I purchased my policy in April 2025 for Travel in August 2025 everything went smoothly. We have since added a side trip of 4 days in Spain which they tell me will cost an extra $250. Since they are not covering me in the UK during those 4 days I’m at a loss to understand how it can be that much extra. I then enquired whether it would be better to cancel the policy I purchased & repurchase a new one which would include Spain. I was told yes I could but that they would charge me $220 to cancel it ( when I’m still two months out for commencing my trip & haven’t gone anywhere for them to cover me). Then purchase the new policy which would only be marginally more.
I’ve decided to keep my original policy and then while in the United Kingdom purchase travel insurance for 4 days in Spain which I’m certain would be considerably less than WAS insurance’s options.
I’m afraid I won’t be rushing to use you again anytime soon with tactics like this & can only hope that if I did have to claim then their sneaky little terms & conditions wouldn’t be as insidious.

23 juin 2025
Avis spontané
Logo de WAS Insurance

Réponse de WAS Insurance

Thanks for taking the time to share your experience – we’re sorry to hear it’s felt frustrating.

One thing we wanted to gently flag: Australian travel insurance needs to be purchased before you leave the country. Buying a policy from the UK – even for a short side trip – often won’t provide lawful cover, particularly for medical care or repatriation to Australia. We just wanted to mention that in case it affects your planning.

Regarding your current policy – while we can’t see the full details here, in most cases cover begins from the moment you purchase. That includes cancellation protection well before your travel starts. So when we calculate any refund, we factor in the value that’s already been provided, rather than charging a separate cancellation fee. If something had gone wrong tomorrow and your trip was cancelled, you may have been able to claim – even though you hadn’t left yet.

We understand that the additional premium to include Spain felt steep. Some countries do fall into a higher risk category, which unfortunately impacts pricing. We always try to be transparent and help people find the best option for their situation.

Thanks again for your feedback – and we hope you have a safe and enjoyable trip ahead.

Noté 5 sur 5 étoiles

Friendly and efficient call center staff

I recently took out a policy for our family trip for 10 people. I made a mistake in the details for 1 member. I contacted them by phone which was answered quickly. The lady was very helpful and pleasant and corrected my mistake. Hopefully our trip will go as planned and i won't need to make a claim but so far they've been great.

25 mai 2025

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