Very happy with them. Prices very competitive and extremely happy with the service. Ordered on the Saturday on Easter weekend, despatched Easter Monday from Spain, and arrived in the UK less than 24 h... Voir plus
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Was a little bit concerned about some of the bad reviews on here withsunglasses.co.uk I didn't realise they were coming from Spain but no problems at all, ordered Thursday afternoon were on my doorste... Voir plus
Placed order on the evening of the 3rd October & still waiting for delivery. Poor service & no communication. Still waiting. This morning, finally some communication from this shambolic Company... Voir plus
L'entreprise a répondu
Excellent experience buying from Withsunglasses! The shades were a great price (made me slightly wary) but the customer service and delivery were brilliant. Quickly received, with some sweets in there... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
glasses.co.uk
Coordonnées de contact
Espagne
- withsunglasses.co.uk
4,5
Excellent
687 avis
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Disappointment
Reading the great reviews, I decided to go with this company. Originally bought ski goggles that were only ‘available’. I was ok with the 10 working day delivery. On day 9 I had to chase up the company as I hadn’t had a dispatch email yet, and anything from the day after would've been late. I also noticed the money had been taken out of my account by then - slightly worried as nothing on the website says money has to be taken prior to dispatch.
Straight away confronted with ‘we haven’t acted outside the delivery conditions’ but within the same sentence was told I will not be receiving my goggles within the delivery time. I found them quite patronising. After being offered a view options I decided to wait another maximum of 10 working days. Thought I’d chase them up half way through to see if the delay had been resolved. Avoided answering why there’s a delay apart from it’s the manufacturers fault. But once again was told I will not be receiving my goggles in time. I was offered a pair just over £1 more as a gesture of good will?
With the frustrating and patronising experience I picked a pair with 24h delivery. I thought everything was resolved. The delivery came with no problem, until I’ve opened it and found a couple of small stratches on my goggles. The hassle of returning/exchanging and contacting them again is far too much for my liking, so I’ll just try to fix it myself.
Basically, don’t bother buying unless it has a 24h symbol. It’s too much hassle and they’re not very accommodating to your needs, mainly their own. Lucky the prices are quite good, otherwise it wouldn’t have much else going for it in my opinion.
13 décembre 2017
Avis spontané
Réponse de glasses.co.uk
Dear Chloe,
We are sorry to read your review which has to led you to provide us with such a low score. We would like to respond and offer further clarity to the comments you have made which could be misconstrued by other readers.
You made an order on 20th November on an item that was part of the 10 working day period. Within four working days we received your first request for an update and since then had extensive conversations with you regarding your order.
It is common practice for online companies to take payment to process orders and in response to your email querying this, we advised that payments must be made by the customer for the order to be processed.
Our response regarding our delivery conditions came due to an email sent on a separate occasion expressing your disappointment with our service so far. However we would like to remind you that you had kept you abreast of the situation with your regarding this order, albeit not the response you were expecting with regards to the delay. Our delivery conditions that state, '... on occasions situations will arise that fall outside of our control where we are unable to deliver the item to you. We will contact you as soon as possible to offer an alternative pair of sunglasses or advise that we will cancel the order and provide you with a full refund.'
It is not clear why you believe that we avoided your query regarding the delay, but records from our live chat conversations show that we did in fact advise you that there would be a delay because the manufacturer had not sent the order to us.
In order to manage customer expectations, should any issues arise with regards to the delivery, we do not guarantee a delivery date but instead provide a time frame. This will therefore allow the customer to make an informed decision as to either wait for the item or to source it elsewhere. You advised us that you will wait for the extended delivery time. However before then, you contacted us for an update and we advised that the expected delivery had not yet arrived. We offered you, for the second time an alternative pair of glasses, which you expressed your disinterest for. You requested for an alternative pair (without extra cost) that was substantially more than the price you originally paid which was something we were unable to fulfil.
It is surprising to read your comments about our responses being patronising. During your live chat conversations with us, there is no indication that you found our responses to be patronising, rather clear indication that we were on the same mission (under the circumstances) to provide you with a pair of glasses as soon as possible. It was certainly not our intention be patronising and apologise that you felt that way.
Alternative glasses suggested in order for you to receive an item with a faster delivery time, which you seem not to have been happy with as it was £1 above the original price. Please note that this was offered to you as part of our delivery conditions as quoted above rather than a gesture of goodwill.
You picked an alternative pair and were happy to accept the alternative option with an added gesture of goodwill to go towards your new order.
We note that you have decided to not contact us regarding the order you received within the 24 hour delivery. However should you change your mind, our returns conditions is readily accessible from the homepage of our website.
We hope that our response has provided further clarity and would like to confirm that we are here to help should you wish to contact us with any queries.
Kind regards
Withsunglasses.co.uk
Funtastic sunglass
Funtastic sunglass, excellent service, higher recommend !
12 décembre 2017
Avis spontané
No problems and quick delivery.
11 décembre 2017
Avis spontané
Good survice but just took
Good survice but just took
A little to long getting my delivery but
Once it got there was worth it because glasses are great and my fiancé will love them
M Walker
6 décembre 2017
Avis spontané
Can’t fault the service thank you
5 décembre 2017
Avis spontané
Long sought after glasses found
Had been looking for a particular pair of sunglasses for ages and found a pair on here ... Excellent price ... And with me within 2 days ... What more can you say ... Perfect
3 décembre 2017
Avis spontané
4th pair of sunglasses purchased from …
4th pair of sunglasses purchased from Withsunglasses, excellent service has made this company my 1st choice for glasses.
28 novembre 2017
Avis spontané
Great company
I’m very happy with my purchase and will defiantly be buying from them again 100% genuine items
28 novembre 2017
Avis spontané
Delivery very slow
Happy with my sunglasses & the price. Took way to long to arrive though.
24 novembre 2017
Avis spontané
Réponse de glasses.co.uk
We apologise for the unusual delay that occurred when receiving your order. We are glad to read that you are happy with them.
Ordered on the Monday and were …
Ordered on the Monday and were delivered Tuesday even though said up to 10 days! Amazing service and I love my new sunglasses! Thank you!
24 novembre 2017
Avis spontané
Excellent service
Having ordered my glasses with a delay in delivery I realised I wanted polarised glasses instead of normal lenses - i rang cyst svs and the exchange was sorted immediately and my new order delivered within 24 hours
Fab 😊
18 novembre 2017
Avis spontané
Very good service.
16 novembre 2017
Avis spontané
Had to chase for delivery 1 week after …
Had to chase for delivery 1 week after order and no notifications. To be fair - delivery was 48 hrs later. Glasses turned up to small for me but there is no returns policy
10 novembre 2017
Avis spontané
Réponse de glasses.co.uk
Dear Michael, further to your comments we would like to remind you that you ordered a pair of glasses that were part of the up to 10 working day delivery. All order confirmations are sent by email with every order made and we advise our customers to check their junk mail should our messages not have not have been received directly to the inbox. You received the glasses within 5 working days.
The glasses that you ordered were part of the junior collection (clearly labelled) which could be why they were too small for you.
Our returns policy can easily be found on our website along with our delivery conditions. It is one of the first things you come across on our homepage and both delivery and returns are free.
We do have many ways for you to contact us, so please feel free to contact us regarding the returns just as you had previously done so regarding the delivery.
5 Stars Service!
Always great service, sunglasses are perfect, quick email reply from customer service, easy to use website and I like the DHL lockbox setup for collection!
10 novembre 2017
Avis spontané
Excellent fast delivery
Excellent fast delivery , couldn’t be happier with my purchase
6 novembre 2017
Avis spontané
Couldn't be happier
Couldn't be happier. My order was processed promptly. The sunglasses arrived sooner than expected, well packaged in perfect condition and the price was considerably less than I had seen elsewhere.
6 novembre 2017
Avis spontané
Bought from the UK and sun glasses …
Bought from the UK and sun glasses arrived next day! Great glasses and great service.
29 octobre 2017
Avis spontané
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