WLS (West London Security) Avis 69

Absolutely shocking service. We had a broken security intercom and called WLS to come and take a look and arrange a replacement. The engineer arrived and looked at the device for a few minutes then said he would try a firmware update. He spent close to an hour trying to download the software then spent hours trying to reset the password. He kept telling us we would not be charged for the extra time it had taken to reset the password. Eventually he left without having done anything other than tell me what I knew - the thing was broken. In the process the engineer did not replace the intercom correctly and it kept blaring out an alarm.

After this experience we contacted another company and they quickly identified that keypad was physically damaged and did not have power. They needed the password for the central controller, but the WLS engineer had not given it to us after resetting it. When we called the WLS engineer refused to share it with us leaving us locked out of our own system. We then phoned the WLS office and were told that we would have to reset it again. Given it had apparently taken the WLS engineer several hours we were obviously quite annoyed by this. Surprisingly, the other company's engineer did this in less than 5 minutes, so I have no idea what the WLS engineer was doing in all that time.

WLS completly wasted my time and then had the gall to try to invoice us for hundreds of pounds for the time the engineer had wasted trying to install software on a device that didn't even have power.

Excellent service from the team at WLS. Daisy was amazing and very knowledgeable in her role and eased my clients fears with her dedication and through work.

Excellent company, quick and efficient service. Wouldn't hesitate to use again.

Alex and the team were fantastic - from initial quotation, to helping with building permission, to a fantastic install. Speedy and excellent service.

From the girl on phone to engineer and service WLS are excellent - how companies used to be.

Eriglen Was my engineer, he arrived exactly on time, was extremely courteous and resolved the issue with my intruder alarm extremely quickly. This is the second time I have used WLS and on both occasions everyone I spoke with has been friendly and helpful. Carol and Daisy were extremely efficient in sorting out a next day appointment for me, fitting in with my schedule. I would not hesitate to recommend WLS.

The customer care executive was able to understand the issue quickly and assist with AI Phone issue

Excellent service from start to finish and very competitive rates. Can't recommend highly enough.

I always receive friendly, helpful service and there's never a long wait to get a response to any queries.

They have been our service provider for years and there is no need for us to think about changing.

Always on the case, efficient staff, never miss appointments, very helpful

First time using this company, great attention to detail and quick responses.

Helpful and went well out there way. Very professional company

The swift response and excellent workmanship is what makes the difference. we will definitely be using them again.

I booked this appointment for the next day. The engineer came on time and was lovely. He fixed the gate perfectly and showed me how to change the batteries in the sensor myself in future. And he showed me how to programme the new remote. So not only is my gate fixed very quickly, I now know how to do the basic bits myself. Delighted.

WLS helped us install some new FOBs for our building, the whole team were really informative the whole way through. They provided quotes quickly, kept us updated with the progress, and had an engineer out in good time. Install was done quickly and easily, and the team was polite and helpful.

Fast and friendly service. Recommend

Quick response and very good customer service. Thank you!

When I called they went out of their way to get me an engineer the same day . The engineer who came was polite courteous professional and quick . I am very happy with the services provided .

I have been working with WLS for a number of years. Never seem to disappoint and always ready to advise on different solutions to any problems.