Waste Management Avis 1 675

Their service is fine but they'll find any reason to screw you out of extra money in for infractions they conveniently find. Plastic bag in the recycle bin 14 dollar charge. Your yard waste bin had something sticking out of it another 14 dollars. It's a rip off, I'm sick of utilities ripping us off.

I had a two year contract with them and I told them want to cancel at the end end came and they have just said as I did not sign a new contract I was automatically signed up for another 2 years even thou I have not signed anything

Poor service, poor customer service, antiquated processes to cancel, and significantly overpriced.

⚠️ AVOID WASTE MANAGED — SHOCKING SERVICE & MISLEADING PRACTICES

I first complained on 21st August 2025 after months of missed bin collections and poor advice. Only after I posted the complaint did someone call me — but nothing has been resolved.

Waste Managed admitted someone impersonated a manager on a call (21n”st August), leading to an emergency collection and extra fees I should never have paid. Promises about disputing charges and fixing my service have not been followed through.

My bins are still not being collected unless I pay an “outstanding balance” — even though these issues were caused by their own failings. I have CCTV proving missed collections and reports that appear doctored.

Now I’m being threatened with contract fees despite 3 months of inconsistent, unreliable waste removal. This company’s service is the complete opposite of what they advertise — untrustworthy, unprofessional, and dishonest.

💡 Do not sign up — avoid at all costs.

I made 3 reasonable attempts to cancel a contract that ended in 2019. I was told the contract renewed monthly since we did not cancel. I was advised to send a letter, certified return receipt to cancel, but would still be obligated to pay $239 per month for 90 days, as that is the term for cancellation. I asked to put the service on hold, while waiting for the 90 day period. I was advised I would need to pay for the receptacle of $47 per month, but 3 separate documents were sent through DocuSign and all included a contract term extending the contract out for another 3 years, or 1 year to put the service on hold, while waiting for the termination of the "contract". Absolutely deceitful business practices.

WM is a dumpster fire of a company. You cant get ahold of anyone that can actually help. I was transferred 26 times (not exaggerating) and given 9 different numbers to call to get ahold of the „right“ person.
None of the people that answer can help, just keep getting transferred or disconnected.

After getting their reply it really makes me wonder why they suddenly care now, even though no one seemed to know what they were doing during my 90 minutes wasted on the phone in their maze of a system

What a waste of space 1 collection in 4 weeks total joke guaranteed me collecting on Monday still nothing

If it had an '0' star rating I would have given 0!! Ronald extremely rude and unprofessional screaming and talking over me on the phone and not listening! in general the company is a BIG SCAM! there is no communication, they change the contract and doing a digital sign on customers behalf! its been almost month i have been requesting to cancel the contract they are keep trying to charge me extra since I have reported that I want to cancel my contract! since April I have joined them they keep missing the collection, they came few days later and make you pay extra! never deal with them! top fraud company in UK

We have been wanting to leave this company for 10 months. We were not aware its a rolling contract and if you don’t send written notice 30days before end of contract you are tied in for 12months

We wanted to leave because of continued missed pickups. Last month was the last straw so I cancelled my DD. To be clear if there is a missed pick up you dont get credited.

Despite notice given, being up to date with payments we have a £40 charge on the account because I cancelled the DD.

Do now 2 weeks have passed, no collections and overflowing waste outside the buns and in our property.

Waste managed refuse to drop the £40 charge or collect the overflowing waste.

Dont sign anything with this company

Invoices were almost never the agreed upon price. Billing was often 35% higher than what was promised. When I canceled, they offered to pick up the can from the house and then billed me another 100.00. There is no accountability and no real civility with these folks.

On September 23, 2025 Tuesday, Waste Management failed to pick up my garbage for the second time in two weeks. They use to have a place on their app to report a missed pick up but they have removed it. I guess they got tired of seeing their customer complaints. I don't know what's going on but their service has degraded in the last two weeks. They say not to report a missed pickup until after the next business day in case they come by and pick up the garbage. They NEVER do! They never give a reason for not picking up my garbage.

This company is absolutely horrible! I'm a small business owner. This company kept raising their rates on me, so I went and found a company that charged a lot less for the same service. When I called to cancel my service, I spoke to Roberto. He told me he would have to put my account on hold for 60 days before they could cancel my account, because I didn't give them the proper notice. However, he told that I would not be charged while the account was on hold. They just needed to treat it like I was going on vacation. They picked up the trash bin 2 1/2 months later and then billed me. I spoke to several people on the phone to try to get the invoice removed as I was told I wouldn't be charged. Not only would they not take the charge off my account(that I wasn't supposed to get in the first place)they then threaten to send the bill to a collection agency. I don't recommend this company to anyone. And I personally will never use them again. BTW, I went ahead and paid the bill so as not to ruin my companies reputation.

Awful company would not recommend anyone to go with them as you can see by the reviews!!! Get you into a contract hassle you and when you end up going in the contract they over charge you!!! And lie and also do not even pick up your sharps or your bins just a big scam then try to charge you when you want to get out of contract because they can’t even do there jobs

WORST COMPANY EVER.
I pay monthly for 2 containers, didnt have a problem at first but then out of the blue they quit picking yp my garbage and are trying to charge me a resume service fee when they are the ones that quit providing service. They picked it up agger I complained once, but now for the last three weeks they have no picked up my garbage! And have excuse that the cans are over loaded. When the cans are completely closed ! And only half full. One time they even tried telling me it was over loaded because the wind had blown my can open. Like they expect me to stand outside and gold the lid closed on windy days.

If I could leave a negative review I would. I stopped using Waste Management because of their terrible customer service. I recently moved into a new house. And there were bins in front from waste management. I use a different trash company, so my bins are also there..
They were supposed to pick up their bins yesterday. And they didn't, they showed up today and dumped all of the trash from the old bins into my brand new trash cans with no bags. No, nothing I went outside and told him. That's not my trash. It was here before and he continued to dump it anyway. Both the trash and the recycle into the same bin.
I called their customer service line, and the lady hung up on me. The representative was totally unbothered and didn't seem to care it all.. There's nothing they can do.

I have called numerous times about the truck driver picking up the garbage dumping my recycling in with the garbage. I'm so tired of them doing this. I pay for two containers so they are actually ripping me off by throwing it all together. I thought recycling was important for our environment but apparently not with this company. I will be dropping them.

Possibly the worst company I have ever dealt with

WM raises the fees every quarter, and not by a little. Average increase was 15-20%, per quarter. After finally cancelling my service, they said they would charge me $100 to pick up 2 bins that we'd had for over 12 years, and that were supplied by a different service provider.

They sent one email about 2 moths later with an invoice attached, and it already included a 13% late fee.

WM not only provide lousy waste service (missed pickups, high prices, limited recycling), but their accounting and billing practices are borderline predatory.

My advice to you - stay far, far away from this miserable company.

Poor pickup/ no pickup. Only took 1/2 of the bin. Left the heavier items which were on bottom. The customer service AI doesn’t understand anything said. Shuts down in mid question. After repeatedly hitting zero was connected to a real person. “They’ll try to get it today, but may be Monday. Raised our prices without notice, but the same poor service.

I was with Waste Managed in 2024 and I can honestly say it was nothing but problems from the very start. From day one, there were errors, miscommunication, and a complete lack of professionalism. Their customer service staff are not just unhelpful, but downright rude, dismissive, and incapable of taking responsibility for their constant mistakes. Every conversation felt like going in circles, and I was always the one having to chase for answers that should have been provided upfront.

Even the most basic service — bin collections — was handled poorly. Despite clear instructions and confirmations, they still managed to get it wrong, leaving my business in an unacceptable position. When you’re running a business, you need reliability and support, not endless excuses and careless service.

The entire experience caused me unnecessary stress, financial loss, and wasted time. Waste Managed simply do not care about their customers. They say one thing and do another, and there is no accountability when their actions cause damage.

If you value your business and your sanity, steer well clear of Waste Managed. There are plenty of companies out there who can provide waste services without making life miserable — this is not one of them.

Awful my bins never get collected .
Pay £120 a month for a service that never gets done.
Having to chase weekly I asked them if I can come out of contract because I am paying for a service that is not happening want to charge a huge fee!!!