Hi Veit,
Thank you for your feedback—we’re truly sorry to hear that your experience didn’t meet expectations.
We always aim to deliver not just style and comfort, but also lasting quality. All our fabrics, including the linen-merino and merino flannels, are rigorously tested, and a small amount of shrinkage (typically within 1–3%) is considered normal. That happens with all dress shirts, and it is noted on our website.
That said, it’s very rare for a shirt to shrink an entire size. In fact, we’ve only encountered this claim once before, and when that shirt was returned and measured, it still matched our sizing specs. Since we haven’t had the chance to measure your shirts ourselves, we can’t draw definitive conclusions, but we do stand by the quality of our fabrics when washed according to care instructions.
Whenever there’s a genuine production issue, we don’t hesitate to make it right. That’s a matter of principle for us, and we believe it's how trust is built over time. At the same time, if we’re confident that a problem isn’t linked to the production process, we try to be honest about that too.
We’re sorry this situation didn’t lead to a more satisfying outcome for you, and we genuinely appreciate your taking the time to share your thoughts.
Warm regards,
The Wolk Team