Wooden Street Avis 

Indifference after poor workmanship

I have so far purchased three items from wooden street totaling an amount more than hundred thousand.tv cabinet very good but they sent bolts with the cabinet and no one knew what to do with bolt finally I found the use and told stores representative and they corrected after six month only on receiving other order,then came coffee table very good but a spot of gum on top on complain rectified clearly indicating negligence in packing and delivery and finally most expensive sofa with work experience of the company. worst workmanship for their price and uneven form seat finishing.major issue is sofa and lounger edge mismatch and as a result one of the bottom legs remaining elevated from tha ground and sofa on seating looks children cantilever.this did not surprise me as it seemed fixable and such things happen in process of production but attitude and reply of customer care they consider 75000 rs sofa defect minor and their expert carpainter could not see it now they say we do not replace or refund but the funniest part is I never once asked either replacement or refund an my 30 mails correspondence and I requested rectification no action ai generated replies and refused to give mail address for appeal or matrix of grivance resolution in company I am frustrated as one executive promised to rectify and the company refused to rectify leaving me with only option of other forums starting with consumer courts

It was an awesome experience buying in Wood Street

Bought a study table for work from home setup is functional and the quality feel durable

Extremely pathetic delivery and support staff. They lie and give you false delivery date. I ordered a dressing table on 29th may with delivery date commitment of 4th June. Then they share product is damaged and committed a delivery date of 12th June... There was automated call for past 3 days that delivery is next day... The customer support staff won't pick your call.

And now when I talk to central customer care staff. They told the product is not even dispatched from their warehouse.

Pathetic service!

We order for dining table and chairs , wood quality is good staff also explain for every thing polite staff good collections and goo ambience

We have ordered a 3 seater wooden sofa from wooden street .in the store the finish is different because of that store lights some thing .we had called to store team about this concern.they has helped us they raised a ticket .and we asked them for lighter finish .so they suggested teak finish and they changed our sofa finish to teak ..good customer support...

The dining set looks beautiful, but one chair had a minor finish issue. Customer support responded quickly and helped resolve it. Overall, a decent experience.

Purchased sofabed and the quality is very good and was delivered on time

Had a great experience with wood street.the product quality is good delivery was smooth,and the saf was very helpful throughout the process.happy with the purchase and would recommend wooden street to others

The furniture quality is good, but the delivery timeline was slightly longer than promised. The final product was worth the wait, though

Good Quality

Wooden Street continues to impress with its quality and designs. My latest bed purchase was another great experience, from ordering to installation.

Great quality, amazing design and good service. The product was delivered on time, best furniture brand in India. Going to buy more.

First of all, I received defective order. Then they restricted me to buy a specific product against the defective.
New product wt is very very low light, wooden has no weight. You can move any sofa easily with a very small push , even with a single hand . Seems They have used low quality wooden .

Will not suggest to buy from them. Pls go to the market, search for the furniture vendor, chose quality product which we ready.

Extreme Pathetic logistics
Delayed my delivery by a week

Ordered a bench and coffee table . They took One and half month to deliver the products ,coffee table was not installed and bench was of a diff colour than ordered . When asked about coffee table installation to customer support, they said it is DIY without providing any screwdriver or tools with a bag full of wood pieces to join together. DIY was not mentioned clearly while I placed order. And nothing has been done to change my bench colour . Now the customer support asked for 200 rs more as advance payment for table installation. And they won't even take back any of the products.. seems like a company ripping off customers ...not trustable at all . Avoid purchase from this brand at all.. local vendors are better than them

Delivery was very disappointing. The promised delivery date was not met, and the order has been delayed without a clear explanation. Customer service has been unable to provide a definite delivery timeline, which adds to the frustration. Additionally, management has not responded to emails, making it difficult to get any accountability or resolution. Overall, the experience has been unreliable and poorly managed.

I ordered from their store, and they told me that I will get the items in 2 weeks time. But after the order, they just stopped responding, not sharing an exact date for the order delivery. When I complained, they assigned a ticket number, but have not resolved and keep repeating the same "we will get back" reply.
This is the worst place to buy furniture, even when compared to other online portals for furniture shopping.

WoodenStreet return policy is unacceptable. If you ordered somwthing that you do not need won‘t be taken back even if it is untouched. That is very bad customer service. Leaving us to the conculusion not to order ar this company anymore.

Absolutely horrible customer service, bad quality of product and they do not keep any promises. DO NOT ORDER, you will be disappointed!!!