Wooden Street Avis 

I have purchased sideboard, hydraulic bed, sofa set and lounge chairs from wooden Street Andheri store on 19th June 2022 and the delivery taken place in various dates in August and last on 22 August 2022 and for installation of the hydraulic bed we have to be behind them and finally installed on 13 September 2022. After that sideboard has created a bulging issue and all the joints of the wood are dislocated for which we have lodged multiple tickets in their website and call to their customer care and they sent carpenters they have chopped the excess woood.how can it behaves like that if it they used dried used as they claim... Then when we had an issue with bed and lodged a complaint and ticket has been generated they sent carpenters for inspection and found that the frame is of inferior quality because of which it got bend and needs to be replaced for which after dragging the issue from August 31 to 28 October and finally they said it is out of warranty. How this company is doing business in a unique way in the entire world where they claim that warranty starts from the date of delivery not from the date of installation.just delivering the pieces of wood and without sending any one for installation they will say your product is out of warranty such a unique company.. and many representative and their carpentry team managers all will talk in a different manner and finally nothing will be done.. after spending 2lakhs in this furniture it is a big lesson not to go ahead because of the look and feel. We have to do the business with values if that is not there no one will come to our rescue at a later date.

Never ever buy any product from woodenstreet your order will never be deliver to you also all customer reviews on website are fake. Company is fraud don't watse your money, all products comes with termite.

Good Experience by buying new bed from them. There was a little scratches at bottom but they are negligible. Satisfied with the service

They are worst in business. Go and buy things from nearby shop/market rather than ordering from Wooden Street.
It's been more than 70 days (since product was ordered) and they have not delivered order (Delivered damaged on 18th Aug) but after that after multiple follow up as well, they just make false commitment.
Customer care doesn't have update. Everyone just provides update whatever they like. Agent don't forward call to senior no way what happen.
Agent contradicts each other and tell that other agent was not aware if confronted.
Worst part "They don't have policy to revert back money".
White collar goons i will call them.

Worst ever experience, they don’t deliver in time and then when they deliver products are damaged. Returned the product with no update for weeks and on follow up to top it all they don’t have a clue

Ordered a coffee table only to realize that it is going to be delivered in 5-7weeks and doesn't come with installation service either. Requested to cancel the order a week later but refused stating order cannot be cancelled after 4 days, even though there are weeks to fulfil the order. Customer service is not even bothered to to take a request to quicken the delivery. Still in the waiting after a month.

I bought a shoe rack, waited for over a month. Now one month later the bottom wood has started to chip. their customer support is pathetic. The 12 month warranty is also a joke. Do not waste your money on this

very very poor post sales support. you will feel like burning away your damaged furniture as they never come to repair.

The product & service is awful...it was a big headache to buy the product.. I had ordered a bed which was in bad condition.. After continuous 1 month of complains there was no hearing or any kind of effort for repair or exchange.. please be careful with this company..

My experience is very bad with wooden street . they still haven't replaced the defective item even though i have been chasing them since 1 month. they are very unprofessional and the service is worst.

Your services are very very poor after purchasing a product from you. We bought a Kid's bed and that came damaged till date issue has not been resolved. But when we put an inquiry for buying, your team is ready to impress buyers. No proper customer management team. Company is not focusing on customer issues. Only sales is important.

There work ethic is worst. Don't buy any product. They will send broken and defective product and will not return your money

We bought a sofa set winster model.3 plus 1 plus 1 ..The three seater was broken within 2 months ..we got it repaired and now again its broken.pathetic quality

I had ordered a Toby Bar Cabinet from Wooden Street for Rs 27,789. It was scheduled to be delivered in 5-7 weeks. After 7 weeks I reached out to their support team. They said that it has been shipped. When I called a week later, they told me that the product had quality issues and that they will deliver another cabinet in 2 weeks. After two weeks, they told me that the product was in Bangalore and would be shipped out later. Anyway, I received the Cabinet after a very long delay.

I found that there were screws missing on some hinges to the doors and that the door would not close. They sent a carpenter who shaved off some wood one side of the door so that it could fit. A week later, I encountered the same problem. The same carpenter arrived and planed off some more sections of the door. I now end up with a gap between the doors where lizards and bugs can easily enter.

Their support staff now tell me that the carpenter has assured them that it was done to his satisfaction. I now ended up paying a lot of money for a product that is less than satisfactory. As a matter of fact, I even wrote to their 3 CEO's without any response.

Customer service is the key to running a good business. I had paid Rs 27,789 in advance and in good faith that I would receive a quality product. I am sorry to say that the company has failed miserably, both in the quality of the product and the follow up service.

Dr. Anil Menon

I have purchased Adolph Trunk Box(Honey Finish) online with 100% payment on 6th of June 2023(Order Id #468438). As of today 26th June 2023, no further updates. While purchasing online, it was shown that product will be shipped in two days.How many days now as of today? Where is the commitment? Where is customer service? Customer service team is very unprofessional, no commitment and no business ethics. They dont care to respond to your queries.

WoodenStreet neither fulfill their obligations nor refund your amount. Another note, I had visited Electronic city, Bangalore store for my previous purchase(BED, Order Id #461639), they will ask you to provide google review to get additional discounts! What kind of business strategy is this?

Customer service is ridiculous. Highly disappointed. They dont provide any resolution. They stop responding to your emails. It is evident that you guys failed to fulfull your obligation of providing service, I request you to refund ASAP if you really have business ethics. Lets see where we end up.

Please do not buy from wooden street They never deliver as per the committed time and the service is also not arranged on time Order No 440664

The product was good.... But the after sales service was worst.... I had ordered 4 dining chairs with walnut finish but received some other type of finish. Hence I had to set up a pick up and exchange service. Now here all the problems started. Neither the sales staff, nor the support staffs were upfront to help. No one was ready to take up the responsibility. When ever any question was asked to any of the sales and support staff, they just told that they will get back shortly and obviously, that did not happen. After about waiting for 24 days, I received the chairs but this time also I did not receive the proper walnut varnished finish. But this time we dis not go for another round of exchange knowing that Wooden Street support and sales staff won't be upfront in solving the problem ASAP. The sales staffs were very supportive till the time they did not receive the money / did not receive the order... Once the money is in, its like "Apna kaam baanta, bhaad me jaay jaanta".
Now i would never recommend anyone to suffer who are even planning to buy from WoodenStreet.

Very very disappointed in WoodenStreet.

Horrible experience. No after service and no inventory of inputs available immediately

Worst service and faulty products.
Received faulty product today, there is no policy for return even on faulty products. Carpenter will visit after 4 days to see the fault. No promise of new chair or any resolution time line.
Customer service is useless and lie about everything. Store people are useless too, no use of having store near to you.
Dont ever buy !!!!!

Worst product and service
I must have purchased for over 1 lakh worth of product from Woodenstreet in last 3 years. What I have understood is that they make product for one year only..

Most of the items are so fragile that they make sound and after one year are useless. There are termites on chairs, beds, etc. Beauty is the service support. They guide you to outside carpenters for any repair work.

Senior management is not bothered even after Escalations. Website is such that you cannot find your our complaints. Pathetic products and services.