Woodentwist Avis 

I would not give one star even! Give this shady outfit a wide berth!!! This is the most appalling service and product I have ever encountered in the UAE. I ordered a small armchair for my bedroom. First of all, it arrived late. Secondly (and this is a big one!!!), they delivered the wretched chair and dumped it outside my building next to a café I had specified as a landmark; not only did they fail to bring it up to my apartment, but they didn't even call to let me know it was sitting downstairs waiting for me to come and get it myself. That evening, purely by chance, I was pulling out of the parking lot at my building when I saw—from the window of my car—the armchair I had ordered, sitting forlornly on the street next to a café. I was absolutely shocked! Furthermore, the quality of the chair is terrible: the stitching is rough, the fabric is poorly stretched, the legs are crooked (making the chair wobble), and there is a yellow stain on the seat. When I demanded a refund, I was rudely refused. The product is garbage; the staff are absolutely unprofessional!

ALSO HAD A BAD EXPERIENCE, DON’T USE THIS COMPANY! If anything goes wrong (my order was LATE and the quality is very bad) they will NOT refund
your money, instead they will give you store credit. Who wants store credit when their products are cheap and horrible quality? I’m now stuck with
store credit and I need to get lawyers involved now. Just do yourself a favour and avoid this company. They also don’t respond or answer their phone which is really dodgy.

Stay away from this company! I bought a super king bed. Firstly, it took 17 days to arrive when the website says 4-5 working days!!! Secondly, the bed that was (finally) delivered completely different to the website specs, which means the thickest mattress we could have on it was 20cm!! I then called customer service and they were rude and the most unhelpful people I have ever spoken with. They just tried to charge more money, and insist the bed was the same on the website and that ‘minor’ changes was fine. This is not minor. I’m happy to provide images to prove this as it’s shocking, but seems I can’t on this.

We had falling in love with a sofa and beds on the website. After purchasing for delivery, the furniture arrived and was exactly as advertised. Very nice quality with a modern twist. Once delivered, the items were built and installed as part of the price. Customer service was excellent and we will be back to purchase more. Thank you Wooden Twist

Zero stars!!!!!!!!!!!!!!!!! DO NOT SHOP HERE! DO NOT GIVE THESE AWFUL PEOPLE YOUR MONEY!!!!!!!!!!!! AWFUL PRODUCTS AWFUL CUSTOMER SERVICE. SAY THEY OFFER REFUNDS BUT IMPOSSIBLE TO GET ONE! TEH STRESS THEY HAVE CAUSED ME IS DISGUSTING TO DO TO ANOTHER HUMAN!

Very bad manners from sales agents and poor quality in customer care services

This site is a fraud. They take your order and say any customization is okay and when finally deliver it, the product has so many flaws. Neither will they take back the product nor replace it. I ordered a white TV unit from them supposedly in acacia wood with Duco paint. Order #157813. The paint is uneven all across and after 6 months it has swollen and falling off in patches from the wood. They give third grade quality material and charge like crazy. I paid 18,000 to them and it is money wasted. The TV unit with the flaky paint and swollen wood is so bad I might have as well used ply. Please do not use their services. You will end up being cheated.

Desaconsejo totalmente comprar en esta tienda no son serios .si tomas la decisión de comprar con ellos que lo tengas claro porque si toca devolverlo te costará estar detrás de ellos para que vengan a recogerlo y también para que te devuelvan tu dinero y con un 10 porciento de descuento .personalmente llevo casi 20 días y aun estoy esperando que me devuelvan mi dinero y escribiéndole cada día. Sinceramente a mi se me quitaron las ganas de comprar en esta tienda .una experiencia pésima. Que tenía más cosas reservadas para comprar con ellos pero viendo como son me han quitado las ganas de comprar con ellos y no me gusta poner malas reseñas a nadie a no ser que sea algo grave pero me parece ya una falta de respeto estar escribiéndole cada día hace más de 15 días para preguntar por mi dinero

Very poor quality and no return policy. Once you bought product, your money is gone and no one cares about customer. I bought a sofa table that came with a defect. I tried to put a return request and it was cancelled. Pathetic customer care services who provides illogical arguments and excuses not to return the product.

WORST WORST WORST WORST WORST WEBSITE TO EVER BUY PRODUCTS FROM ❌❌❌even when the products are clearly damaged, worsen condition.. they don't return the product..I suggest nobody to buy the product. They don't RETURN OR REFUND. THEY TAKE THEIR MONEY AND DONT CARE ..TRIED TALKING TO THEM ABOUT THE DAMAGE AND THEY SAID KI WE WILL SEND SPRAY SO SPRAY IT URSELF OR YOUR PRODUCT IS NOT ELGIBLE FOR RETURN. THIS IS NOT HOW U DEAL WITH A CUSTOMER. HAD SO MANT EXPECTATIONS..

Absolutely AVOID this business. Some of their stuff are made in India and they will tell you only AFTER you enquire about the delivery that keep being pushed back.I ordered a desk in April and now I might get it in June. I really got tricked by them! I asked for a refund and they are refusing. You are better off going to dragon mart and get the same stuff delivered immediately.

Very misleading. They say 2 days delivery and after 10 days still no update and no response to call. When asked for a refund they say policy states 180 days for delivery

I ordered 2 bar chairs and I needed to return them since you cannot sit a normal person and the seat is too small and there was no possibility to return my items. First woodentwist said they were picking them up and then changed their mind and asked me to read their policy. They do not care about their customers at all, they sent someone to pick up the 2 chairs and then changed their mind. I am stuck now with 2 uncomfortable chairs, wrote to them 6 times. Will never order from them again. Short sighted company,.

VERY POOR QUALITY - They delivered a bed with rips and marks in the fabric and the hydraulic mechanism does not hold the mattress weight when lifted, although the sales person assures it would
I REQUESTED A RETURN AND REFUND AND THEY ARE TRYING TO MAKE ME PAY RESTOCKING FEE AND SHIPPING
I have opened a complain with UAE consumer rights for this and hope to recover my money and have this bed removed from my home asap.

OUTRAGEOUS RETURN POLICY!! When returning a 599aed bench, they attempted to charge a fee of 300aed. over 50% !!! don’t risk it. purchase from somewhere with a safer return policy…

Do not buy from this company.

After over 2 months of waiting for my sofa, it finally arrived and was nothing like the images on the website.

The quality was awful, colour completely different and actual product looked nothing like it was supposed to.

No refunds or returns possible so I have wasted 4,000 AED.

Today we received two ladder bookshelves. At the attempt of assembly the shelves started falling apart and chipping off. Screws would sink into the wood and would not hold the shelf itself. It falls apart as if made of sawdust.
I immediately contacted Customer Service but they referred to their no-return policy AKA 'you bought it - it is your problem now'. What is this policy anyway!?!?! WHAT!!?!? Even if there's NOTHING wrong with an item, I should be able to return it without any cause or reason.
So now I own trash that I paid for and take directly to the dumpster. 'Great business' Screw you!

Disgusting team! Horrible customer service! Bloody cheaters.. they sent me a defected piece twice and on complaining they refuse to understand and hang up the phone. Do not waste your money, they are cheats

The worst product quality and customer service you can expect; after 2 months of delay the chaise lounge arrived in such a horrible cheaply made state with cracks all over the wooden back and legs. the wood was painted with cheap quality glossy non wood paint that was peeling off, the fabric was nailed into the wood with obvious steel nails protruding with safety threat. Their customer service is almost inexistent where they only communicate via WhatsApp and state that they don't exist in the UAE and operate out of India.

When delivered I asked their agent to take it back where he acknowledged the defects and took photos but never heard of him. In short I just threw away AED 2,475

I bought wall shelves from Woodentwist.com I really liked this product. Its quality is too good & I am fully satisfied to purchase a product from wooden twist. I suggest to my relatives that they also buy the product from this site. Thankyou so much woodentwist