Woodleyandassociates Avis 

Woodley & Associates have provided us with great advice following some complex lease issues across a number of properties they manage for us. It is reassuring to know that a RICS regulated firm lives up to its promises regarding knowledge and experience of the leasehold sector. Thank you to the whole team for your continued help and support.

Woodley & Associates were fantastic when I needed help with repairs and maintenance at my property recently. My property manager has been incredibly supportive, always available to pick up a call or email when needed and kept me updated throughout. I would highly recommend them!

Woefully poor service - stay well away

We moved our management team to W&A a few months ago and they have transformed our block (7 landlords shared). Laura communicates beautifully and treats our black as if she had invested in it also. She strives to improve the building as much as she can within the bounds of the money we have, and I’m amazed by what’s she’s been able to do so far. Absolutely incredible.

I’ve found Woodley & Associates to be a highly efficient and well run outfit. They clearly understand the complexities of the leasehold sector and handle the operational side of things with genuine professional competence. The team communicates clearly and runs a tight ship. If you are looking for reliable property management in the area, they are definitely worth speaking to.

A consistently professional and responsive team, easy to work with and friendly too!

Alway there to help us with issues, nothing negative I could say. As a landlord and an owner I recommend highly.

Tom and the team have taken time to understand the building and the people living here. Issues that had been dragging on for ages, for example overdue maintenance, service charge queries and contractor delays, were finally resolved with clear explanations and proper follow-up. They’ve also helped us get a much clearer picture of our accounts and future budgeting, which has given all the leaseholders far more confidence

Since W&A started managing our building, we all don’t know where our money goes. Despite all the email sent, they either ignore and don’t take actions or just reply generic information. Lately I sent 4 formal complaints. They just decided not to answer rather than sending the information that I had. They are requesting me to pay 6000 pounds for a section 20 without justification, and if so, not providing with the proper answers to all the questions raised. Working with them is the worst experience I ever had.

Need to add that not all the information requested has been provided, and we never had clarification about why the warranty expired without them claiming when the issue was known. Is an old building fully refurbished in 2015 and the issue is PRIOR I bought the flat.

Is not about the money they request, is about how they request it and the lack of transparency and the way they manage the whole service.

I wanted to write a reference for Woodley & Associates, following two very successful years of management of our block. The attention to detail
by both our property manager and their dedicated assistant has been amazing! Reassuring to know that there are two members of the firm dedicated to our block. Even at weekends there has been the option to contact the dedicated out of hours property manager. They visited site when there was a roof leak during the storms. Thanks again to what I consider to be the best property managers in the Bournemouth area.

I wanted to leave a review as a leaseholder to reflect our recent experience with Woodley & Associates at our block in Poole. Over the years, we’ve unfortunately experienced a couple of poor managing agents, so we do have something to compare this against. Woodley & Associates are definitely one of the good ones!

Managing a block such as ours is never straightforward and like any block, there have been issues at times. What matters is how those issues are dealt with and whether there is visible effort to improve things on the part of the property manager.

From our perspective there has been a clear and ongoing improvement in how the site is managed. Over the past few months we have seen genuine progress in maintenance, communication and the team are easy to contact and work with. It’s obvious that time and effort have gone into improving the overall appearance of our block as well and issues don’t just disappear into a black hole. They are acknowledged, followed up and most importantly resolved (hooray!).

One area that really deserves recognition is the out of hours support. On a couple of occasions when problems cropped up outside normal working hours, Woodleys out of hours team were extremely helpful. They were quick to respond and dealt with the situation properly rather than brushing it off until the next day. That level of support makes a real difference as a resident.

No managing agent will ever please everyone, but based on our experience Woodley & Associates take their responsibilities seriously. From a leaseholder’s point of view, that willingness to engage and improve counts for a lot 😊

Thanks to the Woodleys team for the work that’s been done and for continuing to move things in the right direction for us all.

Very helpful and thank you to Sophie (and Victoria) for looking after us and acting in a timely manner for jobs needing seeing to. Appreciated.
S. Khalil

Laura’s awesome, always knows what’s going on and has great solutions and understanding across the board. Very easy to deal with from a contractor perspective.

Our dealings with Woodley and Associates have been a pleasure from start to finish. In particular I have had direct dealings with Tom, who has around 20 years experience in the industry and it really shows. He is knowledgeable and extremely helpful. All matters have always been dealt with promptly. I would highly recommend them as a professional company that clearly puts their clients interests at the forefront of everything they do.

Woodley Associates are very prompt to replying to any issues that arise. Always a pleasure to work with, Tom is one of the nicest people I know, very genuine and his team are a credit to him.

Tom and the team at Woodley & Associates are the best, forward thinking managing agents we have had the pleasure of doing business with. Highly recommended!

Very poor performance from the management. I had tried many times to raise my issues regarding my property, but they had not been addressed.

Matt and Sophie at Woodley have been superb working through the list of actions whilst maintaining our building. I can highly recommend them 👍

My experience with Woodley and Associates was extremely disappointing. Communication was poor throughout, with long delays in responses and little clarity provided about the process. I often had to chase for updates, which added unnecessary stress.

The service felt disorganised and lacked the level of professionalism I expected. Important details were not clearly explained, and I did not feel properly supported or advised at key stages.

Overall, the experience fell well below expectations, and I would not recommend this firm based on the service I received

Having bought my flat in 2015, I was always disappointed with the previous managing agent who struggled to justify the management fee. Since moving to Woodley & Associates Tom, Amelia and the team have provided a much more proactive approach which was a breath of fresh air compared to the previous agents